Haaris Moghal
Summary
- mention about technical support on services
Strong communicator with experience in collaborating across teams, managing support on services, and delivering training to both technical and non-technical audiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Technical Specialist
IBM UK Ltd
03.2023 - Current
- Consistently identifying, prioritising, and addressing the root causes while implementing solutions to prevent recurrence.
- Managing a team that handles urgent escalations and public-facing high-priority cases with extremely short turnaround times requires a structured yet flexible approach to ensure efficiency under pressure.
- Proactively identify, investigate, and diagnose bugs and errors, providing details to business on a weekly basis.
- Main point of contact in regards to escalations and other various issues.
Technical Specialist
IBM UK Ltd
11.2021 - 03.2023
- Managed the daily ticket queue efficiently by prioritising, diagnosing, resolving issues and meeting the service level agreements.
- Acted as a key point of contact to communicate with multiple key stakeholders on the current stability of the service by: monitoring alerts, higher priority incidents.
- Delivered comprehensive training sessions and facilitated knowledge transfer to clients and colleagues.
Digital Consultant
QA Ltd
05.2021 - Current
- Trained in analyzing client needs, designing tailored solutions, and ensuring successful project execution.
- Adept at offering technical support, troubleshooting, and aligning IT strategies with business goals.
- Proficient in industry-standard tools, methodologies, and best practices, with a commitment to continuous learning and professional growth.
- Provided 3 months of intensive training. Enhanced skills such as : Java, SQL, GitHub.
Education
BSc (Hons.) Computer Science -
Queen Mary University of London
2019
Skills
- Java
- HTML
- CSS
- JavaScript
- Python
- Linux
- Jenkins
- Kibana
- Agile
- Junit
- Jira
Certification
- ITIL V3
Timeline
Lead Technical Specialist
IBM UK Ltd
03.2023 - Current
Technical Specialist
IBM UK Ltd
11.2021 - 03.2023
Digital Consultant
QA Ltd
05.2021 - Current
BSc (Hons.) Computer Science -
Queen Mary University of London
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