Haaris Moghal
Summary
- mention about technical support on services
Strong communicator with experience in collaborating across teams, managing support on services, and delivering training to both technical and non-technical audiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Technical Specialist
IBM UK Ltd
03.2023 - Current
- Consistently identifying, prioritising, and addressing the root causes while implementing solutions to prevent recurrence.
- Managing a team that handles urgent escalations and public-facing high-priority cases with extremely short turnaround times requires a structured yet flexible approach to ensure efficiency under pressure.
- Proactively identify, investigate, and diagnose bugs and errors, providing details to business on a weekly basis.
- Main point of contact in regards to escalations and other various issues.
Technical Specialist
IBM UK Ltd
11.2021 - 03.2023
- Managed the daily ticket queue efficiently by prioritising, diagnosing, resolving issues and meeting the service level agreements.
- Acted as a key point of contact to communicate with multiple key stakeholders on the current stability of the service by: monitoring alerts, higher priority incidents.
- Delivered comprehensive training sessions and facilitated knowledge transfer to clients and colleagues.
Digital Consultant
QA Ltd
05.2021 - Current
- Trained in analyzing client needs, designing tailored solutions, and ensuring successful project execution.
- Adept at offering technical support, troubleshooting, and aligning IT strategies with business goals.
- Proficient in industry-standard tools, methodologies, and best practices, with a commitment to continuous learning and professional growth.
- Provided 3 months of intensive training. Enhanced skills such as : Java, SQL, GitHub.
Education
BSc (Hons.) Computer Science -
Queen Mary University of London
2019
Skills
- Java
- HTML
- CSS
- JavaScript
- Python
- Linux
- Jenkins
- Kibana
- Agile
- Junit
- Jira
Certification
- ITIL V3
Timeline
Lead Technical Specialist
IBM UK Ltd
03.2023 - Current
Technical Specialist
IBM UK Ltd
11.2021 - 03.2023
Digital Consultant
QA Ltd
05.2021 - Current
BSc (Hons.) Computer Science -
Queen Mary University of London
Similar Profiles
Shiven BhudiaShiven Bhudia
Intern at IBM UK LtdIntern at IBM UK Ltd
Dip Sankar DasDip Sankar Das
Senior Software Developer at IBM UK LtdSenior Software Developer at IBM UK Ltd
Christopher JohnChristopher John
Performance Lead at IBM UK LtdPerformance Lead at IBM UK Ltd
SHOOQ ALHARBISHOOQ ALHARBI
Lead Technical Specialist at Ministry of HealthLead Technical Specialist at Ministry of Health
Deepika A HegdeDeepika A Hegde
Lead Technical Specialist at Philips HealthcareLead Technical Specialist at Philips Healthcare