Serhat Yilmaz
Rotterdam
Summary
Certified boiler mechanic with extensive experience in servicing, maintaining, diagnosing, and repairing heating systems for both domestic and commercial applications. Specializes in gas boilers, mechanical ventilation systems, and heat pumps, ensuring compliance with safety and quality standards. Proven ability to resolve technical issues efficiently while delivering exceptional customer service and managing client relationships. Committed to obtaining Gas Safe registration and ACS certification upon relocation to the UK.A skilled and certified Boiler Mechanic (Monteur Service en Onderhoud) with hands-on experience in servicing, maintaining, diagnosing, and repairing domestic and commercial heating systems. Specialising in gas boilers (combi, HR, VR, condensing systems), mechanical ventilation systems, and heat pumps.
With over 6 years in customer service and extensive training, I have developed strong problem-solving, communication, and leadership skills. I am adept at quickly diagnosing and resolving technical issues using technical documentation and schematics, while maintaining high safety and quality standards.
Experienced in delivering exceptional customer care, managing client relationships, and working independently in high-pressure environments. Fully committed to registering with Gas Safe and completing ACS certification upon relocation to the UK.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Boiler Mechanic (Monteur Service en Onderhoud)
Bonarius
07.2025 - Current
- Fully qualified under CO-Vakmanschap for servicing and maintaining all types of gas boiler systems
- Carry out fault finding, diagnostics, and repair of complex heating installations
- Service and maintain mechanical ventilation systems and heat pumps
- Interpret technical manuals, schematics, and service documentation to diagnose faults accurately
- Ensure all work is completed in line with safety regulations and industry standards
- Deliver high-quality customer service and clear communication during and after visits
- Work independently in high-pressure environments while maintaining efficiency and accuracy
Team Leader
Albert Heijn
Voorschoten
01.2020 - 05.2025
- Led, supervised, and motivated a team to maintain high operational and customer service standards
- Trained and onboarded new staff, improving team performance and productivity
- Managed stock control, pricing accuracy, and day-to-day logistics
- Ensured smooth store operations in a fast-paced retail environment
Marketing Specialist
Jimroses
Leiden
05.2021 - 02.2022
- Identified and secured new business opportunities through targeted outreach
- Conducted market research to support business growth strategies
Education
Diploma of Higher Education - MBO Marketing & Communication
MBO Rijnland
Leiden03-2023
Diploma of Higher Education - MBO Administration and Finance
MBO Rijnland
The Hague02-2020
Skills
- Advanced boiler servicing
- Maintenance
- Breakdown repair
- Fault finding
- Diagnostics
- Servicing
- Optimisation
- Mechanical ventilation systems
- Heat pump servicing
- Performance diagnostics
- Interpreting technical drawings
- Wiring diagrams
- Manufacturer schematics
- Knowledge of gas safety regulations
- Industry standards
- Compliance procedures
- Installation support
- Commissioning of heating systems
- Preventative maintenance
- System performance optimisation
- Root cause analysis
- Problem resolution
- Health & safety compliance
- Emergency response
- First aid training
- Customer service
- Technical communication
- Organisational skills
- Workload management
- Working under pressure
- Meeting deadlines
- Attention to detail
- Quality workmanship
- Team leadership
- Coaching
- Mentoring
- Adaptability
- Willingness to learn
- Time management
- Task prioritisation
- Professional work ethic
- Tools and equipment handling
- Boiler system maintenance
- Complex repair
- Customer relationship management
- Safety regulations compliance
- Adaptive problem solving
- High-pressure performance
- Repairing vehicles
- Customer communication
- Battery replacement
- Safety awareness
- Part replacements
- Verbal communication
- Problem Diagnosis
- Parts oiling and greasing
- Proactive learning
Certification
- CO-Vakmanschap – Monteur Service en Onderhoud, 2025-10-01, 2030-10-01, 28405
- VCA VOL – Safety Certificate for Operational Supervisors
- BHV – Emergency Response & First Aid Certification
Additional Information
Willing to relocate to London and fully committed to completing Gas Safe registration and ACS certification, Holds a full European driving licence, Flexible, reliable, and able to adapt quickly to new working environments
Languages
Dutch
English
Turkish
Interests
Passionate about fitness and health, regularly going to the gym Loves reading self-development, mindfulness, and knowledge-based books like Atomic Habits Dedicated to continuous learning and personal growth
Accomplishments
- Successfully serviced and repaired a wide range of domestic and commercial heating systems, ensuring customer satisfaction and safety.
- Led a team in a fast-paced environment, improving team efficiency and customer service standards.
- Completed advanced fault diagnostics, reducing system downtime and increasing client trust.
- Delivered high-quality aftercare services, leading to repeat business and positive customer feedback.
- Developed expertise in mechanical ventilation and heat pump maintenance, broadening service capabilities.
Timeline
Boiler Mechanic (Monteur Service en Onderhoud)
Bonarius
07.2025 - Current
Marketing Specialist
Jimroses
05.2021 - 02.2022
Team Leader
Albert Heijn
01.2020 - 05.2025
Diploma of Higher Education - MBO Marketing & Communication
MBO Rijnland
Diploma of Higher Education - MBO Administration and Finance
MBO Rijnland