Libby Simkiss

In my position as a customer service assistant at Coventry Building Society, I provide high‑quality front‑line service to members by accurately processing cash withdrawals, deposits, and account transfers in accordance with regulatory and organisational standards. I apply comprehensive product knowledge to support customers in understanding savings accounts, ISAs, and other building society services, ensuring they receive clear and compliant guidance. My training in fraud prevention and data protection enables me to identify and escalate suspicious activity appropriately while maintaining strict adherence to GDPR requirements. I contribute to the effective operation of the branch by maintaining precise financial records, balancing cash holdings, and collaborating with colleagues to uphold service targets and operational integrity.

During my voluntary role at the Myton Hospice charity retail shop, I supported daily operations by assisting customers, organising stock, and processing donations. This experience strengthened my communication skills, reliability, and teamwork while giving me insight into how charitable organisations manage retail activity and community engagement.

In my role as a Barmaid, I provided efficient, customer-focused service in a fast-paced pub environment, serving drinks, handling cash transactions, and maintaining a clean and well-organised bar area. I developed strong communication and interpersonal skills through regular interaction with customers, managing busy periods with professionalism and composure. Beginning this role at a young age strengthened my reliability, work ethic, and ability to work collaboratively with colleagues to ensure smooth and consistent service during peak times.