Steven Burman
Bourne,Lincolnshire
Summary
An experienced Field Team Leader and Technician, I possess a robust background in electrical installations, customer service, and effective team management. I hold a full clean driving licence, enabling me to travel flexibly for work-related commitments and site visits. I have demonstrated a consistent ability to lead field operations, deliver high-quality technical solutions, and enhance performance across diverse teams. I am recognised for my reliability, adaptability, and a practical, hands-on approach towards problem-solving.
Experienced with field team management, emphasizing effective leadership and operational efficiency. Utilizes strong communication and organizational skills to ensure seamless team coordination and task execution. Track record of fostering team collaboration and achieving project objectives.
Overview
17
17
years of professional experience
Work History
Field Team Leader
E.ON Energy Solutions
Remote
06.2017 - Current
- Lead a team of 15 to 20 field technicians throughout the southern region, ensuring the timely and accurate installation and maintenance of meters.
- Conduct performance reviews, provide coaching to team members, and oversee daily operations to achieve key performance indicators of 95% and above.
- Liaise with both customers and internal departments to resolve issues within 24 hours and uphold high standards of service excellence.
- Maintain strict adherence to health and safety standards as well as company protocols.
- Support the recruitment, onboarding, and training processes for new staff members.
- Conducted regular safety audits, ensuring compliance with industry regulations and best practices across all sites.
- Improved overall efficiency of field operations by identifying areas for process improvement and implementing necessary changes.
Field Team Leader (SWAT Project)
E.ON Energy Solutions
Remote
10.2022 - 06.2025
- Led and supported 20+ meter technician teams working away from home, staying in hotels three nights a week to provide direct, on-site leadership and support.
- Processed and approved all overtime and expense claims promptly, ensuring deadlines were met and technicians were reimbursed efficiently.
- Ensured accurate and efficient stock ordering to support field operations.
- Provided after-hours support, resolving urgent issues related to hotels, logistics, and team welfare.
- Monitored daily team performance, addressing issues through honest, open conversations and tailored support.
- Offered ongoing assistance to technicians facing challenges while working away from home.
- Collaborated with the accommodation booking team and capacity managers to ensure smooth planning and execution of all processes.
- Attended weekly accommodation planning calls and contributed to forward planning for team logistics.
- Assisted in updating the SWAT calendar and kept the Field Service Manager informed of any required changes.
- Working Away from Home
Meter Technician
E.ON Energy Solutions
Remote
01.2014 - 06.2017
- Installed between 6 and 10 electric and gas meters in residential and commercial properties across London and Essex daily.
- Provided excellent customer service and ensured accurate, timely reporting.
- Installed and calibrated new metering equipment to enhance operational efficiency.
- Continuously updated technical knowledge through ongoing education and training opportunities.
- Enhanced customer satisfaction by efficiently resolving meter-related issues in a timely manner.
- Assisted in training new employees on proper meter installation, repair, and maintenance techniques.
- Contributed to workplace safety by adhering to industry standards and company protocols at all times.
Web Designer / IT Support
Lightfoot Design
Leigh-on-Sea
01.2009 - 01.2014
- Designed and maintained 20 websites for small businesses, utilising Dreamweaver and Photoshop to create tailored digital solutions.
- Provided comprehensive IT support, including hardware setup, software troubleshooting, and network configuration.
- Managed client relationships, delivering bespoke services to meet individual business needs.
- Established best practices for web accessibility, enhancing usability for diverse audiences.
- Completed domain name registrations and maintained 20 website and web hosting accounts.
Education
Health & Safety Certification - Internal Training
E.ON
Eon Online Training11.2024
City & Guilds Level 2 & 3 - Electrical Installation
City & Guilds
Southend-on-Sea, SOS07.2015
NVQ Level 2 - Customer Service
Southend-on-Sea Business Centre
Southend On Sea03.2014
Web Design & Adobe Suite - Web Design
Southend Enterprise Training
Southend-on-Sea, SOS03.2009
Skills
- Microsoft Office Suite
- Supervising teams
- Managing performance
- Health and safety compliance
Relocation
Great Notley, Essex, CM77, 04/01/26
Timeline
Field Team Leader (SWAT Project)
E.ON Energy Solutions
10.2022 - 06.2025
Field Team Leader
E.ON Energy Solutions
06.2017 - Current
Meter Technician
E.ON Energy Solutions
01.2014 - 06.2017
Web Designer / IT Support
Lightfoot Design
01.2009 - 01.2014
Health & Safety Certification - Internal Training
E.ON
City & Guilds Level 2 & 3 - Electrical Installation
City & Guilds
NVQ Level 2 - Customer Service
Southend-on-Sea Business Centre
Web Design & Adobe Suite - Web Design
Southend Enterprise Training