Bayden Wright
Merimbula
Summary
Reliable individual proudly offering three years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
3
3
years of professional experience
Work History
Bar Supervisor
Kitty's Bar And Dining
12.2023 - 04.2024
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Planned and executed promotions and special events in close collaboration with management.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Processed refunds and exchanges in accordance with company policy.
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
Mixologist
Kitty's Bar And Dining
07.2023 - 12.2023
- Prepared classic, modern and unique cocktails for each customer.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Input orders into system at point of sale and created guest checks.
- Received cash, made change and issued receipts.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
Maitre D'Hotel/Floor Supervisor
Longstocking Brewery
06.2022 - 11.2023
- Implemented and managed day-to-day use of ME&U table menu systems and Now Book It booking services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Communicated with customers and arranged details regarding private functions and events management.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored sales and adjusted staffing levels to meet customer service standards.
Customer Service Team Member
Woolworths
04.2023 - 07.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Delivered prompt service to prioritize customer needs.
Bartender
Longstocking Brewery
10.2021 - 06.2022
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Ride Attendant
Magic Mountain Merimbula
10.2021 - 11.2021
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Demonstrated proper use of safety harnesses and other safety equipment.
Education
Diploma - Travel And Tourism
Flight Centre Travel Academy
Brisbane, QLD07.2024
Level 2 Award in Wines -
Wine And Spirit Education Trust
Merimbula NSW08.2022
High School Diploma -
TAS [The Armidale School]
Armidale, NSW12.2018
Skills
- Guest Satisfaction and Complaint Resolution
- Employee Coaching and Mentoring
- Point of Sale POS Software
- Food and Beverage Service
- Inventory Control
- Cash Handling
- Policy Enforcement
- Team Direction
Timeline
Bar Supervisor
Kitty's Bar And Dining
12.2023 - 04.2024
Mixologist
Kitty's Bar And Dining
07.2023 - 12.2023
Customer Service Team Member
Woolworths
04.2023 - 07.2023
Maitre D'Hotel/Floor Supervisor
Longstocking Brewery
06.2022 - 11.2023
Bartender
Longstocking Brewery
10.2021 - 06.2022
Ride Attendant
Magic Mountain Merimbula
10.2021 - 11.2021
Diploma - Travel And Tourism
Flight Centre Travel Academy
Level 2 Award in Wines -
Wine And Spirit Education Trust
High School Diploma -
TAS [The Armidale School]
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