SARATH LYNUS
Luton
Summary
Dynamic Lead Generation and Customer Service Specialist with over 6 years of experience driving customer acquisition, retention, and service excellence across industries. Proven expertise in generating high-quality leads, managing customer relationships, and delivering tailored service solutions within fast-paced environments. Skilled in leveraging CRM platforms like Salesforce, Zoho CRM, and HubSpot for pipeline management, prospect engagement, and performance tracking. Strong background in UK transport operations, including travel assistance, ticketing, and passenger support.
Overview
9
9
years of professional experience
Work History
Revenue Support Officer
Ontrak - GTR
02.2025 - Current
- Delivered accurate travel information to passengers at high-traffic rail stations
- Performed ticket verifications to ensure compliance with safety protocols.
- Exceeded customer satisfaction KPIs through timely resolution of inquiries
Warehouse Operative - ICQA
Amazon
10.2023 - Current
- Performed inventory audits and maintained stock records
- Contributed to internal quality control and process improvements
Senior Research Specialist - Sponsorship Sales
Uniqleads Research Pvt Ltd
06.2022 - 08.2023
- Maintained pipelines with HubSpot and Zoho CRM
- Led a team exceeding sales goals by 30%
- Achieved a 25% increase in sponsorship revenue by securing high-value deals across diverse sectors
- Led a team to exceed sponsorship sales quotas by 30%, optimizing CRM processes and lead generation strategies
- Conducted market research leading to a 35% expansion of the client base
- Demonstrated strong communication skills in collaborating with global organizations.Consistently met and exceeded targets, showcasing multitasking
- abilities and attention to detail.
- Provided effective team leadership, fostering a collaborative work environment and enhancing performance
- Successfully onboarded and trained new sales team members, contributing to their rapid integration and productivity.
Data Analyst / Research Analyst
Uniqleads Research Pvt Ltd
08.2017 - 06.2022
- Generated leads and provided research support for B2B events
- Built prospect lists via LinkedIn Sales Navigator and ZoomInfo
- Managed project timelines and conducted market research
- Researched and qualified prospective clients for events and conferences
- Conducted call research to gather contact information from industry professionals
- Ensured data accuracy in CRM systems and maintained error-free records
- Achieved set targets while managing multiple work streams effectively.
- Researched and qualified industry contacts for various events and conferences
- Developed knowledge of targeted industries and job titles
- Collaborated with MNCs and government bodies to gather professional contact information.
Payroll Executive
Lulu Forex International
01.2016 - 08.2017
- Ensured accurate and timely payroll completion.
Education
B.Com - Finance & Taxation
Vidyaniketham University
01.2016
High School - Commerce
Govt High School Edapally
01.2012
Skills
- B2B Lead Generation
- Prospecting
- CRM (Salesforce, Zoho, HubSpot)
- Customer Support
- Ticketing Systems
- Cold Calling
- Email Campaigns
- Data Analysis
- Market Research
- Inventory Management
Languages
English
Tamil
Malayalam
Hindi
Accomplishments
Achieved a 25% increase in sponsorship revenue by securing high-value deals across diverse sectors
Timeline
Revenue Support Officer
Ontrak - GTR
02.2025 - Current
Warehouse Operative - ICQA
Amazon
10.2023 - Current
Senior Research Specialist - Sponsorship Sales
Uniqleads Research Pvt Ltd
06.2022 - 08.2023
Data Analyst / Research Analyst
Uniqleads Research Pvt Ltd
08.2017 - 06.2022
Payroll Executive
Lulu Forex International
01.2016 - 08.2017
B.Com - Finance & Taxation
Vidyaniketham University
High School - Commerce
Govt High School Edapally
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