Stacey Anderson
Dover,Kent
Summary
Quality management professional with extensive expertise in QMS understanding, CAPA, and total quality management. Proven track record in driving continuous improvement and implementing change to enhance customer satisfaction. Certified auditor with comprehensive cGMP knowledge, ISO 9001 knowledge and proficiency in Microsoft Office Suite. Demonstrates resilience, adaptability, and resourcefulness in achieving organisational goals. Committed to leveraging skills in quality management to contribute to operational excellence.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Quality Manager
BSPG Laboratories Ltd.
Sandwich, Kent
05.2020 - 03.2025
- My role as Quality Manager is to coordinate all activities required to direct and control the business with regards to Quality Assurance and ensuring all regulatory guidelines are adhered to
- Throughout my time at BSPG, my professional development has soared, and I have faced some challenges but through developing my own skills and knowledge, I have been able to overcome these adversities and push my own personal boundaries into successful learning achievements as well as providing advantages for continual improvement for BSPG
- The main areas of my role include:
- Maintaining and developing the Quality Management System
- Lead and develop the Quality Assurance team to demonstrate continuous improvement, mind set and behaviours
- Manage all process deviations and planned process changes
- Review, evaluate and release all manufacturing documentation, ensuring each batch has been produced, tested, and packaged in line with written specifications
- Responsible for the release of API material
- Managing and conducting Internal Audits
- Developing effective working relationships with internal and external stakeholders
- Reviewing and developing all forms of Quality documentation, including Standard Operating Procedures, Policies, Statements, and higher-level documentation such as VMP, SMF, Quality Manual
- Managing a team of four QA officers
- Monitoring activities within the QC and Production departments
- Managing any product recalls
- Supporting the ongoing continuous improvement of cGMP compliance
- Providing training to new QA employees
- Developing and providing annual cGMP training to the company as a whole
- Conducting thorough investigations, including gathering evidence and information, and analysing the results
- Making quality risk-based decisions whilst following regulatory guidance
- Developed a broad knowledge of regulatory requirements for Quality Management Systems (QMS), including; CAPA, deviations, change controls and product recalls
- Responsible for the development of the QMS continuously look for options to improve current processes and procedures
- Gained knowledge and insight into validation and have been involved in both Process and Equipment validation protocols and reports
- Have an aptitude for documentation, a keen eye for detail and a proven record for developing documentation from scratch and ensuring any gaps within the QMS are identified and resolved
- I have developed the ability to investigate complaints and gather all evidence and information before analysing and making a risk-based decision whilst following strict guidelines
- I am then able to communicate these decisions effectively to internal and external stakeholders whilst maintaining a professional standard and good communication
- Maintained up-to-date knowledge about latest industry trends and updates relevant to Quality Management.
- Improved production efficiency by implementing quality control processes.
- Monitored manufacturing procedures, eliminating defects at early stages.
- Handled non-conformance issues proactively, reducing production delays significantly.
Quality Assurance Manager
BSPG Laboratories Ltd.
10.2019 - 05.2020
- Developed comprehensive quality control procedures ensuring optimal product manufacture.
- Streamlined operational processes to enhance productivity without compromising on quality.
- Mitigated potential risks by carrying out thorough risk assessments regularly.
- Managed conflict resolution amongst team members fostering a harmonious work environment.
- Conducted regular audits to ensure regulatory compliance.
- Collaborated with other department heads, improving overall company operations and efficiency.
- Managed supplier relationships to guarantee high-quality materials were sourced consistently.
- Ensured customer satisfaction by maintaining rigorous product inspection standards before dispatch.
Senior Quality Assurance Officer
BSPG Laboratories Ltd.
02.2019 - 10.2019
- Evaluated raw materials for assured supply chain integrity.
- Collected data from production floor, identified gaps in the existing system.
- Achieved enhanced customer satisfaction with a systematic approach to quality control.
- Trained colleagues for improved understanding of quality assurance protocols.
- Reduced non-conformance, implemented corrective actions swiftly.
- Collaborated with manufacturing department, facilitated better understanding of quality requirements.
- Monitored production processes, ensured consistent product quality.
- Monitored activities as well as supporting systems, making sure that they met all compliance regulations.
Quality Assurance Officer
BSPG Laboratories Ltd.
02.2018 - 02.2019
- Conducted supplier audits to ensure adherence to quality standards.
- Trained colleagues for improved understanding of quality assurance protocols.
- Identified potential risks by conducting comprehensive risk assessments.
- Developed training modules to elevate staff competency in QA practices.
- Evaluated raw materials for assured supply chain integrity.
- Monitored production processes, ensured consistent product quality.
- Maintained open communication channels with team members, fostered an environment conducive to feedback and improvement suggestions.
Office Administrator/Quality Assurance Junior
BSPG Laboratories Ltd.
11.2016 - 02.2018
- Coordinated meetings and appointments, ensuring effective time management.
- Maintained office supplies, reducing downtime due to lack of resources.
- Streamlined office operations by implementing effective filing systems.
- Assisted in staff recruitment, contributing to building a strong team.
- Prepared reports meticulously for accurate record-keeping purposes.
- Handled correspondence, providing timely responses to all enquiries.
- Ensured smooth functioning of the office with regular equipment checks.
- Coordinated logistics for special events, resulting in successful company functions.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Managed daily scheduling to facilitate organised operations.
Assistant Office Administrator
BSPG Laboratories Ltd.
08.2016 - 11.2016
- Maintained confidentiality of sensitive information, ensuring trust within the team.
- Facilitated effective internal communication via weekly meetings and updates on important issues.
Quality Care Coordinator
Scott Care Ltd.
07.2015 - 08.2016
- Advocated on behalf of patients, protecting their rights and dignity.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Streamlined processes to increase operational effectiveness.
- Communicated effectively with patients, improving understanding and satisfaction.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Prioritised tasks efficiently, managing time effectively.
Support Worker
Allied Healthcare
02.2013 - 09.2014
- Assured safety measures were met to prevent falls or accidents.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Participated in regular team meetings, enhancing quality of care provided.
Telesales and Invoice Clerk
Turners Fine Foods
06.2012 - 02.2013
- Expedited payment processes to improve cash flow.
- Streamlined invoice procedures for better financial management.
- Improved invoice processing efficiency by managing and organising client orders.
- Processed large volumes of invoices daily, increasing productivity levels.
- Facilitated improved communication between departments through regular report generation on outstanding invoices.
- Handled sensitive client information with utmost confidentiality to maintain trust and integrity.
Care and Support Assistant
Bluebird Care
11.2011 - 06.2012
- Provided care for elderly patients, promoting their dignity and respect.
- Supported families with information on patient progress and condition.
- Demonstrated empathy towards patients; fostering trustful relationships.
- Managed dietary needs of patients, resulting in improved nutrition.
- Assisted with personal hygiene to ensure health and wellbeing.
- Enhanced patient morale with regular interaction and conversation.
- Administered medication as prescribed, ensuring optimal health.
- Handled emergency situations calmly, ensuring safety of all involved.
Care and Support Assistant
DWP
05.2011 - 10.2011
- Assisted with personal hygiene to ensure health and wellbeing.
- Coordinated with healthcare professionals to provide comprehensive care.
- Facilitated social activities, improving quality of life for residents.
- Provided care for elderly patients, promoting their dignity and respect.
- Managed dietary needs of patients, resulting in improved nutrition.
- Handled emergency situations calmly, ensuring safety of all involved.
- Administered medication as prescribed, ensuring optimal health.
Administration Assistant
DMB Consultancy Ltd.
10.2010 - 05.2011
- Organised high-level meetings for productive collaboration.
- Assisted in event planning, leading to successful corporate gatherings.
- Increased operational efficiency through meticulous record keeping.
- Optimised time management by creating effective work schedules.
- Ensured timely responses to emails to enhance communication flow.
- Managed complex diaries, ensuring seamless executive schedules.
Education
GCSEs - Business Studies, Law, Media Studies, Psychology, English, Maths Science, IT
Chapter School for Girls
Strood 09.2008 - 07.2010
A-Levels - Law
Strood Academy
Strood, Kent 09.2010 - 07.2012
A-Levels - Business Studies
Strood Academy
Strood, Kent 09.2010 - 07.2012
Skills
- QMS understanding
- Continuous improvement drive
- CAPA expertise
- Total quality management
- Auditor certification
- Microsoft office suite proficiency
- Resilience and adaptability
- Change implementation
- Customer satisfaction
- ISO-9001 knowledge
- Quality Management
- Initiative taking
- Resourcefulness
- Inventory control
Certification
Certified Lead Auditor
CQI/IRQA Registered Associate Auditor and Practitioner
Custom
My role as Quality Manager is to coordinate all activities required to direct and control the business with regards to Quality Assurance and ensuring all regulatory guidelines are adhered to. Throughout my time at BSPG, my professional development has soared, and I have faced some challenges but through developing my own skills and knowledge, I have been able to overcome these adversities and push my own personal boundaries into successful learning achievements as well as providing advantages for continual improvement for BSPG. The main areas of my role include: Maintaining and developing the Quality Management System, Lead and develop the Quality Assurance team to demonstrate continuous improvement, mind set and behaviours, Manage all process deviations and planned process changes, Review, evaluate and release all manufacturing documentation, ensuring each batch has been produced, tested, and packaged in line with written specifications, Responsible for the release of API material, Managing and conducting Internal Audits, Developing effective working relationships with internal and external stakeholders, Reviewing and developing all forms of Quality documentation, including Standard Operating Procedures, Policies, Statements, and higher-level documentation such as VMP, SMF, Quality Manual, Managing a team of four QA officers, Monitoring activities within the QC and Production departments, Managing any product recalls, Supporting the ongoing continuous improvement of cGMP compliance, Providing training to new QA employees, Developing and providing annual cGMP training to the company as a whole, Conducting thorough investigations, including gathering evidence and information, and analysing the results, Making quality risk-based decisions whilst following regulatory guidance.
Affiliations
- Reading, Functional Strength Training, Walking, Planning events and spending time with my two little girls
References
References available upon request.
Timeline
Quality Manager
BSPG Laboratories Ltd.
05.2020 - 03.2025
Quality Assurance Manager
BSPG Laboratories Ltd.
10.2019 - 05.2020
Senior Quality Assurance Officer
BSPG Laboratories Ltd.
02.2019 - 10.2019
Quality Assurance Officer
BSPG Laboratories Ltd.
02.2018 - 02.2019
Office Administrator/Quality Assurance Junior
BSPG Laboratories Ltd.
11.2016 - 02.2018
Assistant Office Administrator
BSPG Laboratories Ltd.
08.2016 - 11.2016
Quality Care Coordinator
Scott Care Ltd.
07.2015 - 08.2016
Support Worker
Allied Healthcare
02.2013 - 09.2014
Telesales and Invoice Clerk
Turners Fine Foods
06.2012 - 02.2013
Care and Support Assistant
Bluebird Care
11.2011 - 06.2012
Care and Support Assistant
DWP
05.2011 - 10.2011
Administration Assistant
DMB Consultancy Ltd.
10.2010 - 05.2011
A-Levels - Law
Strood Academy
09.2010 - 07.2012
A-Levels - Business Studies
Strood Academy
09.2010 - 07.2012
GCSEs - Business Studies, Law, Media Studies, Psychology, English, Maths Science, IT
Chapter School for Girls
09.2008 - 07.2010
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