ASWANTH SURESH KUMAR
Manchester
Summary
Aviation operations and customer service professional with hands-on experience in live terminal operations at Manchester Airport. Experienced in real-time resource allocation, staff coordination, system monitoring, and passenger service delivery. Strong analytical background with an MSc in Data Science. Proven ability to work in fast-paced, safety-critical environments while maintaining service levels, operational efficiency, and compliance with airport standards.
Overview
3
3
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Step Up Allocator - Airport Operations
ABM Aviation
08.2025 - Current
- Manage real-time terminal operations to ensure efficient staff deployment and smooth passenger flow.
- Perform live resource allocation, staff scheduling, and operational adjustments based on terminal demand.
- Monitor operational systems, communication channels, and task management platforms.
- Ensure compliance with SLAs, safety standards, and airport operational procedures.
- Coordinate with Managers and frontline teams to minimize delays and service disruption.
- Support incident management and contingency operations during peak periods.
- Facilitated coordination with airlines to enhance operational efficiency.
Customer Service Host - Airport Operations
ABM Aviation
05.2024 - Current
- Provide end-to-end passenger support across arrivals, departures, and transfers.
- Manage bookings and task allocation using airport operational systems.
- Coordinate terminal transfers and assist with on-time departure performance.
- Handle disruption scenarios including delays, equipment issues, and service recovery.
- Communicate effectively with operations teams, airline staff, and passengers.
Warehouse Operative - Logistics Operations
DHL
08.2023 - 04.2024
- Supported logistics operations through workflow coordination, equipment checks, and performance monitoring.
- Tracked productivity metrics and contributed to process improvement initiatives.
- Ensured safe, accurate, and efficient handling of inventory under strict deadlines.
Social Care Worker
Twilight Recruitment Services
02.2023 - 07.2023
- Delivered scheduled care services including medication checks and daily client support.
- Developed strong responsibility, communication, and compliance-focused working practices.
Education
MSc - Data Science
Coventry University
Coventry , West Midlands 01.2022 - 01.2023
BSc - Physics
NSS College
Manjer I, Ndia 05.2018 - 04.2021
Skills
- Airport Operations
- Terminal Operations
- Resource Allocation
- Real-Time Monitoring
- Staff Scheduling
- Passenger Services
- Ground Handling Support
- Disruption Management
- System Monitoring
- Workflow Optimization
- Data Analysis
- Team Coordination
- SLA & KPI Compliance
- Communication
- Problem Solving
- Time Management
Certification
- Start a Project Portfolio, CISCO - 2025
- Data Gathering & Excel Badge , CISCO - 2025
- Entrepreneurship Practice,CMI - 2023
- Entrepreneurship: Contexts and Models | Leadership | Strategic Positioning,CMI - 2023
Additional Information
Eligible to work in the UK, Experienced in shift-based and 24/7 operational environments
Timeline
Step Up Allocator - Airport Operations
ABM Aviation
08.2025 - Current
Customer Service Host - Airport Operations
ABM Aviation
05.2024 - Current
Warehouse Operative - Logistics Operations
DHL
08.2023 - 04.2024
Social Care Worker
Twilight Recruitment Services
02.2023 - 07.2023
MSc - Data Science
Coventry University
01.2022 - 01.2023
BSc - Physics
NSS College
05.2018 - 04.2021