Natalia Repida
London
Summary
Dynamic and resourceful professional seeking a career that fosters skill development while leveraging existing strengths. Proven ability to manage tasks with high organizational skills and a logical, analytical approach under pressure. Excellent verbal and written communication skills facilitate effective collaboration with diverse individuals, enhancing team dynamics. A friendly and flexible mindset complements a commitment to achieving objectives with enthusiasm and professionalism.
Overview
18
18
years of professional experience
Work History
Workplace and Events Lead
CBRE
09.2022 - Current
- Responsible for delivery of an exceptional Customer Service experience to hospitality bookers and meeting rooms users
- Coordinate, organise and supervise site events in liaison with the wider OneWorkplace team to ensure success
- Liaise with catering, porterage, reception, landlord services, FM team, engineers, IT and all event stakeholders
- Oversee the organisation of VIP and Executive events
- Oversee daily meeting room checks to ensure that the rooms meet the client criteria and take ownership of all meeting rooms presentation standards
- Managing Hospitality and Workplace Assistants team, including training, performance reviews, disciplinaries and recruitment
Sales & Events Designer
Sodexo Ltd
09.2018 - 10.2020
- Supporting the sales function and operations, liaising across departments to make sure the event runs as planned
- Planning, organising and finalising client event bookings
- Prepare and manage event bookings in order to achieve set targets and financial objectives
- Co-ordinating service delivery between departments
- Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
- Meeting the client at the event, being on hand during the event to answer any questions.
- Assist in resolving clients’ issues/problems by listening to complaints and offering solutions
- Maintain excellent customer service and ensure the operations team adhere to acceptable standards for client service
- Conduct post event research to evaluate customer satisfaction levels
Senior Receptionist
Britannia International Hotel (Canary Wharf)
07.2017 - 07.2018
- Company Overview: 4 stars, 530 rooms
- Greet customers promptly in a courteous and friendly manner at all times
- Ensure the correct procedure for both checking in and checking out of the customer is followed
- Ensure that the customers are attended to quickly and efficiently
- Ensure that all telephone calls and written correspondence are handled promptly and accurately
- Work to deadlines and enjoy a fast paced and creative environment
- Building professional relationship with regular guests
- Coordinating with housekeeping, maintenance, concierge and central reservation
- Dynamically up selling rooms and extras; Encouraging and motivating staff to maximise up selling opportunities
- 4 stars, 530 rooms
Receptionist
Britannia International Hotel (Canary Wharf)
08.2016 - 06.2017
- Company Overview: 4 stars, 530 rooms
- Ensuring quality and standards of the hotel are met to the highest level
- Check-in and check-out of guests and groups effectively
- Processing Daily Reports
- Taking phone calls, sending e-mails
- Providing personalized service to each and every guest. Juggling priorities when working under pressure
- Handling guest complaints, managing the guest relations and achieving superior levels of guest satisfaction
- 4 stars, 530 rooms
Sales Representative
Codru Hotel
11.2014 - 02.2016
- Company Overview: 4 stars, 149 rooms, 7 Conference Rooms
- Identifying potential corporate clients
- Full implementation of the sales cycle (identifying customer requirements, signing contracts and providing best solutions)
- Promoting hotel services and increasing sales company
- Building strong relationships with customers
- Successful achievement of goals and objectives
- 4 stars, 149 rooms, 7 Conference Rooms
Event Coordinator
Codru Hotel
10.2013 - 10.2014
- Company Overview: 4 stars, 149 rooms, 7 Conference Rooms
- Detailing event package
- Maintaining constant communication with sales department, marketing, food and beverage departments
- Proposal and implementation of ideas or other creative elements for the success of the events
- Collecting feedback after each event
- 4 stars, 149 rooms, 7 Conference Rooms
Delegations Servicing Specialist
State Enterprise of Quality Wines “Milestii Mici”
04.2012 - 09.2013
Sales Representative
Niagara City Fitness
07.2010 - 03.2011
Consultant Manager
ICEP Consulting (Work & Travel Company)
10.2008 - 06.2009
Receptionist
Jazz Hotel
10.2007 - 04.2008
- Company Overview: 4 stars, 76 rooms
- 4 stars, 76 rooms
Retail Sales
Guess Store
05.2007 - 09.2007
Education
MBA - Business Administration
Academy of Economic Studies of Moldova (ASEM)
Chisinau, Moldova07.2010
Bachelor of Arts - Psychology
Free International University of Moldova (ULIM)
Chisinau, Moldova06.2008
Skills
- Strong analytical reporting skills
- Workplace safety compliance
- Risk assessment
- Evaluating performance outcomes
- Strategic decision making
- Strong attention to detail
- Skilled in interpersonal communication
- Effective team contributor
- Clear and persuasive communicator
- Proficient in problem resolution
- Strong organizational abilities
- Effective oral and written skills
- Clear and concise report drafting
- Clear communication in presentations
- Critical thinking expertise
- Strategic planning
- Task management
- Activity management
- Skilled team leadership
- Inspiring team performance
- Task delegation
- Coordinating task assignments
- Deadline management
- Prioritization and scheduling
- Effective negotiation
- Strong commitment
- Experienced with integrated computer systems
- Fidelio 8
- Opera
- Optimo
- Priava
- Salesforce
Blog
www.in-hotel.co
Personal Information
Nationality: Moldovan Romanian
Personal Skills And Competencies
Skills enhanced through education and employment., Excellent verbal and written skills., Working in a team allowed me to enhance my communication skills., I am able to enthuse others and inspire a positive attitude to setting up new procedures, as demonstrated by effective implementation., I have excellent report writing and presentation skills, evident in work and successful university study., I have the ability to take a logical and analytical approach to solving problems and resolving issues., I can also approach problems from different angles., I have a proven ability to plan, organise and control activities., I have excellent leadership skills gained from years of experience at work and university., I have the potential to motivate teams and other colleagues that may work for them, by assigning and delegating tasks well, setting deadlines and leading by good example., Time management, negotiation, commitment, and communication., As part of my degree course I have also participated in-group projects, trainings and workshops., Familiar with many integrated computer systems including: Fidelio 8, Opera, Optimo, Priava, Salesforce etc., Romanian, English, Russian
Training
- Employment and conflict, Bondari Tatiana, Premier hospitality consulting, Chişinău, Moldova, 09/30/14
- Hotel services – booking skills, Customer service activities, Cernean Gheorghii, Premier hospitality consulting, Chişinău, Moldova, 09/19/14
- Effective Financial Management, Constantin Novicov, EVENDA International Business Trainings, Chişinău, Moldova, 06/27/14 - 06/28/14
- Training for Trainers, Alexandru Bordea, EVENDA International Business Trainings, Chişinău, Moldova, 05/23/14
- Art negotiations. Managing emotions, Evghenii Kotov, EVENDA International Business Trainings, Chişinău, Moldova, 03/22/14
- Effective Sales Technology, Traning Center EGO, Chişinău, 12/11/10 - 12/12/10
- Next Step (Training and Preparation for Career Development), Chişinău, Moldova, 11/11/08 - 11/23/08
- Solution Focused Brief Therapy – SFBT Workshop, Chişinău, Moldova, 05/12/06 - 05/20/06
References
Available on request.
Languages
English
Full Professional
Romanian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Workplace and Events Lead
CBRE
09.2022 - Current
Sales & Events Designer
Sodexo Ltd
09.2018 - 10.2020
Senior Receptionist
Britannia International Hotel (Canary Wharf)
07.2017 - 07.2018
Receptionist
Britannia International Hotel (Canary Wharf)
08.2016 - 06.2017
Sales Representative
Codru Hotel
11.2014 - 02.2016
Event Coordinator
Codru Hotel
10.2013 - 10.2014
Delegations Servicing Specialist
State Enterprise of Quality Wines “Milestii Mici”
04.2012 - 09.2013
Sales Representative
Niagara City Fitness
07.2010 - 03.2011
Consultant Manager
ICEP Consulting (Work & Travel Company)
10.2008 - 06.2009
Receptionist
Jazz Hotel
10.2007 - 04.2008
Retail Sales
Guess Store
05.2007 - 09.2007
MBA - Business Administration
Academy of Economic Studies of Moldova (ASEM)
Bachelor of Arts - Psychology
Free International University of Moldova (ULIM)