Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Vittorio Vezza

Glasgow,Scotland

Summary

A passionate, hardworking and highly motivated commercial business manager and graduate from the University of Strathclyde Business School, with excellent communication and organisational skills. I work extremely effective as a leader or contributing to a larger team, I have experience with leading complex projects throughout my time at university as well as my time spent as a commercial manager at Marks & Spencer. I am an incredibly determined and focused person who is set on not only improving each team I join but achieving excellence. I do this through comprehensive and detailed data analysis to identify key performance indicators that can be used to drive proficiency and efficiency as well as excellent people management. Always accountable, approachable and empathetic in each situation I am keen to apply my experience but also to promptly up skill and learn where possible.

Overview

3
3
years of professional experience

Work history

Commercial Manager

Marks & Spencer
Glasgow
06.2021 - Current
  • Delivering great standards and service by putting the customer first and acting on customer feedback to deliver improvement.
  • Data analysis to drive profitability and sales through analysis to drive profitability and sales through supporting the delivery of the retail plan & KPI’s.
  • Creating and maintaining the right culture, role modelling new digital ways of working and leadership behaviours.
  • Use data and insight to improve customer instore experience, improve the operation and drive performance.
  • Regularly review individual performance through quality conversation, managing underperformance when required and celebrating success.
  • Recruitment, ensuring new starters have a welcoming and thorough onboarding experience.
  • Delivering operational excellence to maximise product availability, minimise stock and cash loss.
  • Accountable for the sales, costs and operational metrics of the food and operations department as well as the legal, compliance and safety of the department.
  • Responsible for overseeing all financial regulations and controls for internal M&S Bank and Breaux (for which I have been certified in Financial Crime Awareness by HSBC)
  • A unique part of my current position is that I am often loaned to the renewal project management team to assist with leading large scale store overhauls. This involves the removal of outdated store kit and the installation of updated technology as well as the training and upskilling of staff. These projects are run on tight non-negotiable deadlines that must be meticulously planned and organised to ensure each small detail is taken care of so that the full project can be efficient and successful.

Account Manager

Primestaff
Glasgow
06.2020 - 06.2021
  • Investigated low-performing accounts and adapted strategy to support sales and retention.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Servicing accounts and budget maintenance as well as interacting with clients and generating reports.
  • Additional accountabilities included consulting on risk and project management.

Education

Bachelor of Arts - Business Enterprise with Marketing

University of Strathclyde
Glasgow
09/2017 - 06/2021

Skills

  • Strategic thinking
  • Contract negotiating
  • Financial management
  • Workflow optimisation
  • Business planning
  • Training and development
  • Retail marketing
  • Relationship management
  • Competitive and trend analysis
  • Market and competitive analysis
  • Business development
  • Account management
  • Microsoft Office proficient

Languages

English
Native
Italian
Intermediate

Timeline

Commercial Manager

Marks & Spencer
06.2021 - Current

Account Manager

Primestaff
06.2020 - 06.2021

Bachelor of Arts - Business Enterprise with Marketing

University of Strathclyde
09/2017 - 06/2021

Similar Profiles

Create profile
Vittorio Vezza