OLANREWAJU AIGORO
Summary
II am a technically skilled IT technician with 3+ years of experience assisting colleagues and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognised by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Warehouse Associate
Amazon
09.2023 - 01.2024
- Examine ingoing and outgoing shipments.
- Contribute ideas on ways to improve or optimise warehousing procedures.
- Abide by all company safety and hygiene regulations.
- Followed safety procedures and protocols to prevent accidents and injuries.
- Prepared orders for shipment by packing items and affixing labels.
- Improved warehouse efficiency by streamlining inventory management processes.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
IT Technician
KIJ Villa
01.2020 - 09.2023
- Conducted daily backup operations to ensure the system data was safe and recoverable
- Implemented a secure network infrastructure that met industry compliance standards
- Developed and maintained user accounts, groups, and security policies
- Assisted users with IT-related issues and provided technical support
- Installed, configured, and maintained operating systems, applications, and software
- Troubleshooted hardware and software issues for over X users, resulting in an improved customer service experience
- Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
- Generated reports to track performance and analyze trends.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Advisor
Datapro Limited
07.2015 - 01.2020
- Responding to customer complaints
- Performing administrative tasks as assigned by the Supervisor
- Updating customer information in the company database
- Escalating problems to the technical team or other members of the product team
- Providing information about new and existing products and services
- Providing information about a product or service.
Education
High School Diploma - Economics
Lagos State Model College
Bachelor’s Degree - Political Science
National Open University Of Nigeria
09.2014
Skills
- Effective Time Management Expert
- Computer Skills Expert
- Microsoft Office Expert
- Leadership Skills Expert
- Multitasking Skills Expert
- Problem Solving Skills Expert
- Excellent Communication Skills Expert
- Design Skills Expert
References
REFERENCES
References available upon request
Certification
- Windows Server 2022: Install and Configure Active Directory- Linkedln
- IT Support/ Help Desk Fundamentals- Udemy Online Education
- Computer Operations- Sky World Computer Training Centre
Timeline
Warehouse Associate
Amazon
09.2023 - 01.2024
IT Technician
KIJ Villa
01.2020 - 09.2023
Customer Service Advisor
Datapro Limited
07.2015 - 01.2020
High School Diploma - Economics
Lagos State Model College
Bachelor’s Degree - Political Science
National Open University Of Nigeria
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