Ewelina Kozlowska
London
Summary
Competitive wellness athlete and level 3 qualified personal trainer with ten years of experience in customer-facing roles. Expertise in gym culture and member expectations, consistently delivering exceptional service. Confident managing busy front desk operations while maintaining high standards, structure, and presence.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Online Fitness Coach & NPC Wellness Competitor
Self-Employed
09.2024 - 02.2026
- Provided structured training and nutrition coaching
- Managed client communication, check-ins, and progress tracking
- Participated in NPC Wellness Division competitions
Service Coordinator
D&T Refrigeration, London
London
04.2024 - 03.2025
- Managed bookings and scheduling, prioritising urgent requests to optimise customer satisfaction
- Addressed customer inquiries through phone and email, delivering prompt assistance
- Maintained accurate records and facilitated clear communication among team members
Deputy Manager / Assistant Manager
Aldi UK
07.2018 - 04.2024
- Led shifts in fast-paced retail environment to ensure efficient operations and high customer satisfaction
- Resolved customer issues and escalations directly, enhancing overall customer experience
- Handled cash, opened and closed the store
- Trained and supervised team members to maintain store standards
Education
NVQ Level 3 - Certificate in Personal Training
Be a Better You
Master of Science - Computer Science & Econometrics
University of Lodz
Lodz, PolandBachelor of Science - International Economic Relations
University of Lodz
Lodz, PolandSkills
- Strong presence and confident communication
- Comfortable in serious training environments
- Organised and efficient under pressure
- High personal standards and reliability
Certification
- Level 3 Certificate in Personal Training
- Master’s Degree – Computer Science & Econometrics
- Bachelor’s Degree – International Economic Relations
Timeline
Online Fitness Coach & NPC Wellness Competitor
Self-Employed
09.2024 - 02.2026
Service Coordinator
D&T Refrigeration, London
04.2024 - 03.2025
Deputy Manager / Assistant Manager
Aldi UK
07.2018 - 04.2024
NVQ Level 3 - Certificate in Personal Training
Be a Better You
Master of Science - Computer Science & Econometrics
University of Lodz
Bachelor of Science - International Economic Relations
University of Lodz