Annabelle O'Sullivan

Law for Change is a legal fund supporting legal action that creates lasting social change. As the Fund Manager I am solely responsible for the fund’s administrative work and all client communications and enquiries.

- Manage the administrative work for a portfolio of over 60 cases from inception to conclusion
- Update all case files
- Prepare and distribute case bundles
- Diligently organize and catalogue large sums of confidential electronic and paper documents
- Photocopy and convert paper documents into electronic files
- Create and circulate legal briefings to founders
- Liaise with lawyers, accountants and media personnel
- Communicate regularly with a panel of 90 pro-bono lawyers to maintain strong relations
- Quickly evaluate funding applications without compromising the detail and rigor of my analysis
- Monitor the general inbox, replying to all new enquiries
- Co-ordinate funding decisions between founders and applicants

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

- Resolved complaints, cancellations, and refunds to maintain customer satisfaction

- Mentored, trained and delegated tasks amongst junior staff

• Delivered front of house duties with a warm and professional manner

• Scheduled appointments over the phone, in person and online

• Managed stylist's schedules to maximise availability

• Catalogued confidential documents

• Monitored stock levels, placing orders accordingly

• Organised and scheduled delivery of stock

• Created digital promotional campaigns

• Collaborated with owner to innovate new sale strategies during the pandemic

• Developed excellent customer service skills, essential to the success of a small business