Alpha Mukeba
Thornton Heath
Summary
A dedicated and compassionate professional with exceptional communication skills in both English and French, known for providing empathetic patient care. Demonstrates proficiency in Microsoft Word, Excel, and PowerPoint, alongside excellent IT skills. Recognised for being calm under pressure and possessing strong problem-solving abilities. A trustworthy team player with a talent for strategic planning and leadership, committed to collaborative working environments. Multilingual capabilities enhance customer service interactions, aiming to leverage these skills in a dynamic healthcare setting.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Administrative assistant
Croydon University Hospital
Thornton Heath, Croydon
2025.05 - Current
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Maintained stock levels to avoid shortages in office supplies.
- Updated company databases by inputting new employee contact information and employment details.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Managed front desk duties to ensure smooth operation of reception area.
- Expedited document filing system with a new, organised method.
Phlebotomist
Southampton General Hospital
Southampton, Hampshire
2019.06 - 2021.11
- Improved patient comfort by employing gentle venipuncture techniques.
- Enhanced laboratory efficiency with prompt and accurate sample labelling.
- Answered patient queries with clarity, alleviating concerns about procedure.
- Ensured accuracy of patient information by meticulous record keeping.
- Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
- Collaborated effectively with hospital staff, ensuring coordinated care delivery.
- Assisted in training new staff on phlebotomy procedures, leading to smoother operations.
- Collected blood samples for diagnostic purposes.
Health care assistant
Southampton General Hospital
Southampton, Hampshire
2016.04 - 2020.10
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Assisted patients with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Assisted in patient care, improved comfort and well-being.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted patients in physical therapy sessions with patients to promote mobility improvement.
- Assisted patients in all aspects of personal care, retaining comfort and dignity.
- Monitored patients' conditions closely and escalated concerns to senior staff.
Health care assistant
Bupa
Southampton, Hampshire
2014.06 - 2017.04
- Enhanced healing process by changing wound dressings regularly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Customer assistant
Roadchef
Southampton, Hampshire
2010.01 - 2013.06
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Education
Bachelor of Science - Health and social care
University of Wales Trinity Saint David
London 2022.10 - 2025.08
Certificate of Higher Education - Accounting technician
Eastleigh College
Eastleigh 2019.09 - 2020.06
NVQ Level 2 - Accounting technician
Eastleigh College
Eastleigh 2018.09 - 2019.06
GCSEs - English
Totton college
Southampton 2011.09 - 2012.07
level 2 Certificate - Bookkeeping
Totton
Southampton 2010.09 - 2011.06
certificate - English (ESOL)
Southampton city college
Southampton 2008.01 - 2009.06
Skills
- Excellent Communication and able to communicate both in English and French
- Compassionate care giver
- Microsoft Word, Excel and Powerpoint
- Empathy and compassion
- Patient care
- hard-working person
- trustworthy
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Multilingual
- Collaborative working
- Customer Service skills
- excellent IT skills
Timeline
Administrative assistant
Croydon University Hospital
2025.05 - Current
Bachelor of Science - Health and social care
University of Wales Trinity Saint David
2022.10 - 2025.08
Certificate of Higher Education - Accounting technician
Eastleigh College
2019.09 - 2020.06
Phlebotomist
Southampton General Hospital
2019.06 - 2021.11
NVQ Level 2 - Accounting technician
Eastleigh College
2018.09 - 2019.06
Health care assistant
Southampton General Hospital
2016.04 - 2020.10
Health care assistant
Bupa
2014.06 - 2017.04
GCSEs - English
Totton college
2011.09 - 2012.07
level 2 Certificate - Bookkeeping
Totton
2010.09 - 2011.06
Customer assistant
Roadchef
2010.01 - 2013.06
certificate - English (ESOL)
Southampton city college
2008.01 - 2009.06