Alpha Mukeba
Thornton Heath
Summary
A dedicated and compassionate professional with exceptional communication skills in both English and French, known for providing empathetic patient care. Demonstrates proficiency in Microsoft Word, Excel, and PowerPoint, alongside excellent IT skills. Recognised for being calm under pressure and possessing strong problem-solving abilities. A trustworthy team player with a talent for strategic planning and leadership, committed to collaborative working environments. Multilingual capabilities enhance customer service interactions, aiming to leverage these skills in a dynamic healthcare setting.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Administrative assistant
Croydon University Hospital
Thornton Heath, Croydon
05.2025 - Current
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Maintained stock levels to avoid shortages in office supplies.
- Updated company databases by inputting new employee contact information and employment details.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
- Managed front desk duties to ensure smooth operation of reception area.
- Expedited document filing system with a new, organised method.
Phlebotomist
Southampton General Hospital
Southampton, Hampshire
06.2019 - 11.2021
- Improved patient comfort by employing gentle venipuncture techniques.
- Enhanced laboratory efficiency with prompt and accurate sample labelling.
- Answered patient queries with clarity, alleviating concerns about procedure.
- Ensured accuracy of patient information by meticulous record keeping.
- Maintained strict adherence to health regulations in all tasks, ensuring patient safety.
- Collaborated effectively with hospital staff, ensuring coordinated care delivery.
- Assisted in training new staff on phlebotomy procedures, leading to smoother operations.
- Collected blood samples for diagnostic purposes.
Health care assistant
Southampton General Hospital
Southampton, Hampshire
04.2016 - 10.2020
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Assisted patients with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Assisted in patient care, improved comfort and well-being.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted patients in physical therapy sessions with patients to promote mobility improvement.
- Assisted patients in all aspects of personal care, retaining comfort and dignity.
- Monitored patients' conditions closely and escalated concerns to senior staff.
Health care assistant
Bupa
Southampton, Hampshire
06.2014 - 04.2017
- Enhanced healing process by changing wound dressings regularly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Customer assistant
Roadchef
Southampton, Hampshire
01.2010 - 06.2013
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Education
Bachelor of Science - Health and social care
University of Wales Trinity Saint David
London 10.2022 - 08.2025
Certificate of Higher Education - Accounting technician
Eastleigh College
Eastleigh 09.2019 - 06.2020
NVQ Level 2 - Accounting technician
Eastleigh College
Eastleigh 09.2018 - 06.2019
GCSEs - English
Totton college
Southampton 09.2011 - 07.2012
level 2 Certificate - Bookkeeping
Totton
Southampton 09.2010 - 06.2011
certificate - English (ESOL)
Southampton city college
Southampton 01.2008 - 06.2009
Skills
- Excellent Communication and able to communicate both in English and French
- Compassionate care giver
- Microsoft Word, Excel and Powerpoint
- Empathy and compassion
- Patient care
- hard-working person
- trustworthy
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Multilingual
- Collaborative working
- Customer Service skills
- excellent IT skills
Timeline
Administrative assistant
Croydon University Hospital
05.2025 - Current
Bachelor of Science - Health and social care
University of Wales Trinity Saint David
10.2022 - 08.2025
Certificate of Higher Education - Accounting technician
Eastleigh College
09.2019 - 06.2020
Phlebotomist
Southampton General Hospital
06.2019 - 11.2021
NVQ Level 2 - Accounting technician
Eastleigh College
09.2018 - 06.2019
Health care assistant
Southampton General Hospital
04.2016 - 10.2020
Health care assistant
Bupa
06.2014 - 04.2017
GCSEs - English
Totton college
09.2011 - 07.2012
level 2 Certificate - Bookkeeping
Totton
09.2010 - 06.2011
Customer assistant
Roadchef
01.2010 - 06.2013
certificate - English (ESOL)
Southampton city college
01.2008 - 06.2009