YVES ZAMA
Leigh,Greater Manchester
Summary
Psychology graduate with a Diploma in Counselling Skills (Level 3) and experience in youth work, customer service and support work. Skilled in providing compassionate support and building positive relationships with diverse individuals. Fluent in French with strong communication, active listening and emotional awareness. Committed to creating supportive environments and making a meaningful difference.
Overview
7
7
years of professional experience
2043
2043
years of post-secondary education
Work history
Support Worker
Imagine Act and Succeed
Leigh, Greater Manchester
2025.07 - Current
- Supported daily living skills training which increased client self-sufficiency.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Assisted in maintaining a clean environment for improved client health.
Volunteer Youth Worker
Kings Church Central
Manchester
2024.08 - Current
- Encouraged open communication by creating platforms for discussions on sensitive topics.
- Provided emotional support to aid in the mental well-being of children.
- Provided mentorship for personal growth and development of life skills.
- Organised sporting events, fostering healthy competition and physical fitness.
Bilingual Customer Representative
ESSILOR LUXOTTICA
Manchester
2023.09 - 2025.08
- Coordinate with internal teams to track inventory, shipments and product availability, ensuring accurate and timely order fulfilment.
- Assist customers with account queries, updating contact details, order history and membership information accurately in all languages.
- Communicate effectively with customers from diverse backgrounds, respecting regional preferences while maintaining the global brand voice.
Client Services Advisor
INENCO GROUP LTD
Lytham
2018.12 - 2022.01
- Guide new clients through onboarding, including training on INENCO’s energy management platforms, tools and reporting systems.
- Advise clients on reducing energy use, improving sustainability and lowering costs through suitable services or technologies.
- Ensure services meet agreed performance standards and KPIs, regularly reviewing delivery to exceed expectations.
Education
Bachelor of Science - Psychology
University of central Lancashire
Level 2 Certificate in Counselling Skills -
Manchester Adult Education
07/2024 -
Level 3 Diploma in Counselling Skills -
Manchester Adult Education
2001.04 - 2025.07
Skills
- Bilingual
- Counselling skills
- problem solving
- Excellent communication
- Youth mentoring
- Team Worker
Timeline
Support Worker
Imagine Act and Succeed
2025.07 - Current
Volunteer Youth Worker
Kings Church Central
2024.08 - Current
Bilingual Customer Representative
ESSILOR LUXOTTICA
2023.09 - 2025.08
Client Services Advisor
INENCO GROUP LTD
2018.12 - 2022.01
Level 3 Diploma in Counselling Skills -
Manchester Adult Education
2001.04 - 2025.07
Bachelor of Science - Psychology
University of central Lancashire
Level 2 Certificate in Counselling Skills -
Manchester Adult Education
07/2024 -