Work Type
Full timePart timeVolunteerLocation preference
On-siteRemoteHybridLocation: Edinburgh, UK, UKUnited Kingdom
Open to relocation: Yes
PEACE EMEM ENOH
Edinburgh,UK
Work preference
Summary
Results-driven Key Account Specialist excelling in building and maintaining strong client relationships. Delivered significant client satisfaction improvements and increased account retention rates through tailored solutions and proactive communication. Known for strategic planning and problem-solving, driving impactful outcomes for both clients and company.
Overview
1
1
Language
4
4
Certification
5
5
years of post-secondary education
10
10
years of professional experience
Work history
Key Account Specialist
Datapex Drifty Technologies (BuyPower.ng)
Abuja
2023.11 - 2026.08
- Developed and maintained strategic relationships across 20+ enterprise clients, leading to 15% increase in user retention through tailored engagement strategies.
- Analyzed client feedback and usage data from over 20 enterprise accounts to identify trends, leading to implementation of three new app functionalities that boosted user engagement metrics.
- Collaborated with business users to review compliance and gather feedback for continuous system improvements.
- Identified cross-selling opportunities by analyzing account data, contributing to 12% growth in revenue within existing portfolios Utilized CRM system to monitor and record client communication and account requirements.
- Resolved customer issues promptly through effective communication and collaboration with internal departments.
- Negotiated contracts and pricing agreements with key customers to maximize profitability.
- Facilitated compliance-driven product improvements based on user feedback, reducing service errors by 18%.
- Facilitated communication between key clients and internal developers, ensuring timely clarification of needs that contributed to reducing project turnaround time by 15%.
- Monitored competition activities, helping devise stronger business strategies.
Business Analyst- Volunteer
7ven Oaks Limited
UK
2025.03 - 2025.08
- Collaborated on a live industry project as a Business Analyst, applying professional BA methodologies to deliver real business value.
- Engaged directly with multiple stakeholders to uncover business needs, clarify objectives, and document clear, actionable requirements.
- Created user stories and acceptance criteria in Azure DevOps, ensuring full alignment between business goals and technical deliverables.
- Designed visual process maps and simple wireframes to improve clarity and secure stakeholder buy-in before development began.
- Delivered recommendations that enhanced usability and reduced operational inefficiencies, contributing to smoother solution adoption.
- Facilitated requirement gathering workshops, ensuring 90% stakeholder satisfaction with E-commerce website functionality and user experience.
- Conducted comprehensive market research, revealing a 40% increase in product adoption, 25% market share growth potential, while also identifying key customer pain points and mapping the competitive landscape.
- Created process designs, business process models, process maps, and wireframes to visualize and optimize workflows, improve efficiency, and inform digital transformation initiatives.
Customer Support Specialist
Datapex Drifty Technologies (BuyPower.ng)
Abuja
2023.06 - 2023.11
- Documented and analyzed common issue patterns, reducing average resolution time by 35% while resolving over 1,000 support tickets monthly
- Streamlined issue resolution processes, reducing average response time by 40% and improving satisfaction scores by 15%
- Trained new employees on system usage and compliance procedures
- Facilitated inter department escalations for high-priority issues, maintaining 100% SLA compliance for major accounts
Career Gap
2020.05 - 2023.01
- Took a career break to prioritize a health matter. Used the period to build new professional capabilities alongside running a business
- Founded and operated a tailoring business serving over 100 clients, applying lean operations to maintain profitability
- Managed full cycle business operations, including design consultation, production, quality control, dispatch, marketing, sales, budgeting, and client management
- Completed targeted online courses in Business Analysis with Excel, Introduction to Project Management, and Business Analysis Basics to build a foundation in digital and analytical skills ahead of returning to the corporate sector
Cash Operations Team Lead
United Bank for Africa
Jos
2019.02 - 2020.01
- Directed daily reconciliation of ₦100M+ in cash transactions, achieving zero audit variances over 12 months.
- Instituted fraud prevention controls that reduced unauthorized cash handling incidents.
- Collaborated with internal audit and compliance teams to ensure adherence to regulatory requirements and internal policies.
- Oversaw day-to-day team operations, improving turnaround time for cash reconciliation by 25%.
- Implemented structured onboarding and evaluations for staff, improving team performance consistency.
- Negotiated vendor SLAs and reviewed service quality, ensuring 95% uptime for cash supply and logistics.
Customer Service Officer
United Bank for Africa
Jos
2016.12 - 2019.01
- Resolved over 300 monthly customer issues across digital and physical channels, maintaining satisfaction rate of above 90%
- Promoted tailored banking solutions, contributing to 15% growth in product sales
- Ensured data accuracy for over 1,500 customer accounts, maintaining full compliance with CBN standards
Education
MSc - Business Information Technology
Edinburgh Napier University
Edinburgh, Scotland, UK 2026.09 - 2026.10
MSc - International Business
University of Nottingham
UK 2014.09 - 2015.12
BSc - Banking and Finance
Babcock University
Nigeria 2008.09 - 2012.06
Skills
- Business Analysis & Agile: Requirements Gathering, User Stories, Process Mapping, Acceptance Criteria, Reporting, Agile/Scrum
- Systems & Software: Azure DevOps, MS Excel, CRM Systems, MS Office Suite
- Visualization & Project Management (Exposure): MS Visio, Power BI, Trello
- Core Competencies: Stakeholder Management, Issue Resolution, Cross-functional Collaboration, SLA Negotiation
- Technical product understanding
- Cross-Selling competency
- Competitor analysis proficiency
- Sales funnel management
- Presentation excellence
- Business-To-Business sales
- Strategic partnership development
- Financial acumen
- Creative thinking
- Communication proficiency
- Product knowledge
REFERENCE
Available on request
Certification
- Project Management and Business Analysis PRINCE2 and Agile Course- Almond Careers 2025
- Business Analysis with Excel
- Introduction to Project Management
- Business Analysis Basics
Languages
English
Native
Timeline
MSc - Business Information Technology
Edinburgh Napier University
2026.09 - 2026.10
Business Analyst- Volunteer
7ven Oaks Limited
2025.03 - 2025.08
Key Account Specialist
Datapex Drifty Technologies (BuyPower.ng)
2023.11 - 2026.08
Customer Support Specialist
Datapex Drifty Technologies (BuyPower.ng)
2023.06 - 2023.11
Career Gap
2020.05 - 2023.01
Cash Operations Team Lead
United Bank for Africa
2019.02 - 2020.01
Customer Service Officer
United Bank for Africa
2016.12 - 2019.01
MSc - International Business
University of Nottingham
2014.09 - 2015.12
BSc - Banking and Finance
Babcock University
2008.09 - 2012.06