Summary
Overview
Work History
Education
Skills
Timeline
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Ahmedul Hasan

London

Summary

Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

4
4
years of professional experience

Work History

Customer Support Manager

Marks & Spencer
10.2021 - Current
  • Duty Manager in the absence of the next level Leader when required.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
  • Skilled in utilizing all digital tools and communication channels to do the job.
  • Supports the Team Manager with the delivery of store selling and cost targets by utilizing MI to identify opportunities and take action.
  • Allocates resources efficiently to deliver process, task, and service ensuring activity is completed consistently and productively.
  • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectations.

Shop Manager( Full Time & Part Time)

Flavaz Vape & Candy
01.2021 - 11.2023
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.

Team Member

KFC
02.2020 - 12.2020
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.

Education

Master of Science - M.SC in Computing Science And Technology

Northumbria University
London, United Kingdom
02.2022

Bachelor of Science - B.SC in Electrical & Electronics Engineering

International Islamic University Chittagong
Bangladesh
07.2016

Skills

  • Customer Relations
  • Team leading & management
  • Quality assurance
  • Multitasking
  • Employee Scheduling
  • Decision Making
  • Cash Handling
  • Problem Solving
  • Logistics

Timeline

Customer Support Manager

Marks & Spencer
10.2021 - Current

Shop Manager( Full Time & Part Time)

Flavaz Vape & Candy
01.2021 - 11.2023

Team Member

KFC
02.2020 - 12.2020

Master of Science - M.SC in Computing Science And Technology

Northumbria University

Bachelor of Science - B.SC in Electrical & Electronics Engineering

International Islamic University Chittagong

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Ahmedul Hasan