Kieran Munro
Manchester,greater manchester
Summary
Experienced retail associate with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Enthusiastic retail associate with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Retail worker
Quality Save / Home Bargins
Urmston, Trafford
2022.07 - 2024.02
- Identified discrepancies in stocks through regular inventory management.
- Managed daily administration process associated with sales, stock control and deliveries, ensuring all orders were progressed on time.
- Maintained meticulous store appearance through cleaning, organising and tidying of floor and storage areas.
- Updated product labelling and pricing to reflect discounts and offers.
- Minimised stock damage by consistently practising safe and secure stock handling methods.
- Helped customers obtain specialised help for refunds and exchanges.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Boosted product sales by offering selection guidance to customers.
Christmas sales assistant
Boots
Trafford Park, Trafford
2021.12 - 2022.02
- Inspected products for damages and expiry dates before processing refunds.
- Followed visual merchandising guidelines accurately for professional product displays.
- Minimised customer wait times through fast, accurate checkout service.
- Tagged products quickly and accurately with price tags and stickers.
- Built rapport with new and existing customers to boost client retention.
- Unpacked and sorted deliveries quickly for improved product availability.
- Demonstrated product usage and features to customers.
- Resolved disputes with patience and professionalism to promote repeat business.
volunteer
British heart foundation Urmston
Urmston
2018.01 - 2020.01
- To assist and serve customers, providing a service of the highest standard
- To assist with processing stock, including sorting, steaming, pricing, and hanging of donated items
- To be involved with the till operation and the handling of cash
Education
St Anthony’s Catholic College
2012.01 - 2017.05
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Trafford College
2019.01 - 2020.05
Skills
- Self-management & Leadership skills
- Problem-solving and time management
- Organisation & planning
- Communication & interpersonal skills
- Relationship building and teamwork
- Mentoring skills & training others
- Merchandising and stocking
- Outgoing and enthusiastic
- Results-orientated
Timeline
Retail worker
Quality Save / Home Bargins
2022.07 - 2024.02
Christmas sales assistant
Boots
2021.12 - 2022.02
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Trafford College
2019.01 - 2020.05
volunteer
British heart foundation Urmston
2018.01 - 2020.01
St Anthony’s Catholic College
2012.01 - 2017.05