Summary
Highly skilled and results-driven Project Support Officer with a proven track record of over 7 years in successfully managing a diverse range of projects, from meticulous planning to flawless delivery. Adept at collaborating with a wide range of stakeholders, including clients, vendors, and cross-functional teams, to ensure seamless project execution and the attainment of project objectives. Diligently monitor each project phase, maintaining open lines of communication and proactively addressing challenges to ensure optimal project success, exceptional client satisfaction, and memorable experiences.
Overview
9
9
years of professional experience
Work History
Project Support Officer
Digital Echoes
09.2021 - Current
- Defined and directed project goals, objectives, milestones and risks for project completions ranging from 500,000 pounds to 2,000,000 million pounds in budget.
- Planned and coordinated scheduling and administrative tasks
- Performed data gathering and research to support sourcing and cross-functional projects
- Identified needed resources and distributed responsibilities to manage and execute project objectives and deliverables
- Reviewed project materials and deliverables for adherence to methodologies and procedures
- Arranged internal meetings, provided supporting information and arranged catering
- Monitored project progress, identified risks and took corrective action as needed
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
Customer Project Executive
Gloworld
05.2018 - 09.2021
- Increased customer satisfaction by 85% by solving problems and concerns effectively.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders
- Monitored project milestones and adjusted scheduling to meet deadlines
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion
- Built impactful relationships with clients and suppliers
- Evaluated project performance and made proactive adjustments to maintain quality and schedule
- Facilitated communication between departments and project stakeholders
Project Officer
Tifarah’s Signature and Creations
02.2015 - 04.2018
- Oversaw development and launch of new business products
- Identified trends, and worked closely with product development teams to create innovative and high-quality makeup products
- Built and maintained positive relationships with customers, influencers, and other stakeholders to foster brand loyalty and drive repeat business
- Planned and executed marketing campaigns by coordinating with graphic designers and content creators to develop compelling marketing materials, managing social media channels and online platforms
- Managed inventory tracking systems, handled product returns and exchanges, and implemented strategies to minimize inventory wastage
- Monitored effectiveness of marketing initiatives and made necessary adjustments to optimize results to meet business objectives
Education
PMP (Project Management Professional. In view.) -
Certificate in Project Management Skills for Leaders -
Master of Science - International Tourism and Events Management
07.2023
Certificate in Customer Relationship Management - undefined
Bachelor of Arts -
04.2014
O‘Levels -
07.2007
Skills
- Excellent written and verbal communication skills
- Project planning, execution, and monitoring
- Risk management and mitigation
- Stakeholder engagement and communication
- Budgeting and cost control
- Team leadership and coordination
- Agile and Waterfall methodologies
- Microsoft Office Suite (Word, Excel, PowerPoint, and Ms Project)
- Microsoft Sharepoint
- Project management software ( Jira and Asana)
Timeline
Project Support Officer - Digital Echoes
09.2021 - Current
Customer Project Executive - Gloworld
05.2018 - 09.2021
Project Officer - Tifarah’s Signature and Creations
02.2015 - 04.2018
PMI (Project Management Institute - PMP (Project Management Professional. In view.),
Project Management Institute - Certificate in Project Management Skills for Leaders,
Glasgow Caledonian University - Master of Science, International Tourism and Events Management
ICRM (Institute of Customer Relationship Management) - Certificate in Customer Relationship Management,
University of Ibadan. Archaeology, Advancement Centre - Bachelor of Arts,
All Saints` College - O‘Levels,
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