Brianna Hodgson - Jones
Leasowe,Merseyside
Summary
Dedicated and reliable team member with proven experience in both front-line service and team support roles. Recognized for strong time management and the ability to meet tight deadlines under pressure, I was selected to assist in staff training and regularly serve as a point of guidance for colleagues. I thrive in both collaborative and independent environments and bring a consistent focus on delivering high-quality service. I'm now seeking a role where I can expand my skills, contribute to a motivated team, and grow within a company that values initiative, teamwork, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Team Member
Pound Bakery
Birkenhead
01.2026 - 06.2026
- Worked hard to learn all required tasks quickly to maximise performance.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Applied excellent customer service techniques for optimal guest satisfaction.
- Processed cash and card payments, providing correct change and feedback forms.
- Completed opening, closing and shift change tasks in full to promote store efficiency.
- Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
- Complied with health and sanitation practices and procedures.
- Farewelled customers in polite, professional manner, maintaining positive impressions.
- Collected payments and fees using POS system with zero errors.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
Coffee Specialist
Nespresso
Birkenhead, Wirral
09.2023 - 11.2025
- Address customer complaints and manage expectations effectively.
- Assist in locating customer orders promptly.
- Process payments securely and accurately for orders.
- Guide customers in product selection and offer tailored recommendations.
- Ensure accurate transaction handling using point-of-sale systems.
- Maintain a tidy, organised, and welcoming environment in compliance with health and safety standards.
- Support new staff through training and provide guidance on company procedures and product knowledge.
- Collaborate with team members to facilitate smooth daily operations and achieve service objectives.
FOH Team Member
Seahorse, Hungry Horse
New Brighton, Wirral
06.2022 - 08.2023
- Maintained cleanliness of carpets and floors by removing debris.
- Communicated with kitchen staff about customer allergies and dietary requirements.
- Greeted guests in a friendly and courteous manner.
- Provided a welcoming atmosphere by greeting guests promptly upon arrival.
- Served customers in a timely and friendly manner, ensuring satisfaction.
- Presented meals and drinks to customers with professionalism, accurately processing orders and addressing complaints quickly.
- Cleared tables by removing dirty dishes, wiping surfaces, and refreshing beverages.
- Checked on guests to ensure satisfaction with food courses and drinks.
- Assisted guests by offering informative guidance on menu selections.
- Calculated charges and processed payments accurately.
FOH Team Member
Habibi Bar & Terrace
New Brighton, Wirral
08.2021 - 10.2021
- Maintained cleanliness of carpets and floors by removing debris promptly.
- Communicated with kitchen staff to address customer allergies, dietary needs, and special requests effectively.
- Greeted guests courteously to ensure a pleasant experience.
FOH Team Member
The Lighthouse Inn, Greene King
Wallasey Village, Wirral
10.2018 - 08.2021
- Guided guests through dining areas and offered assistance as needed.
- Communicated with kitchen staff regarding customer allergies and dietary requirements.
- Delivered quality service by greeting and serving customers promptly and courteously.
- Served meals and beverages to customers with attention to detail and professionalism.
- Checked on guests to verify satisfaction with their meals and drinks.
- Responded to inquiries about menu items and provided recommendations.
- Assisted at the host station by escorting guests to their tables.
- Calculated charges, issued bills, and processed payments.
Kitchen Porter
Wallasey Gold Club
Wallasey, Wirral
03.2018 - 10.2018
- I was hired as a kitchen porter but also helped with the front of house. I would take food to the customers and only serve them in the specific way the venue had taught me to. I would wash any dishes that came back as well as polish and put away fresh cutlery.
- Worked with team members to support efficient operations in a diverse kitchen environment.
- Maintained cleanliness of kitchen, crockery and utensils, ensuring readiness for menu preparations.
Education
BTEC - Creative Media Production Extended Diploma
Wirral Metropolitan College
Birkenhead, Wirral06-2020
BTEC - Creative Media Production 90 Credit
Wirral Metropolitan College
Birkenhead, Wirral06-2019
GCSE's -
St Mary's Catholic College
Wallasey Village, Wirral06-2018
Skills
- Visual merchandising
- Content creation
- Food and beverage presentation
- Health and safety compliance
- Food safety standards
- Onboarding assistance
- Dietary requirement communication
- Nutritional guidance
- Complaint resolution
- Menu adaptation
- Coffee preparation
- Cash handling
- Handling cash
- Inclusive communication
- Multitasking
- Quality assurance
- Sensitivity to diversity
- Attention to detail
- Positivity in interactions
- Punctuality
- Reliability
- Team training support
- Photography
- Point of sale operation
- Customer relations
Custom
In January 2020, alongside Wirral Metropolitan College I was able to take part in Radio City's Stand Out Project. In which during the project we were taught the ins and out of the radio business and were even given the opportunity to create an advert for the college that went out on the air. During the project, we talked to some of the best in the business and were taught skills by them.
Timeline
Team Member
Pound Bakery
01.2026 - 06.2026
Coffee Specialist
Nespresso
09.2023 - 11.2025
FOH Team Member
Seahorse, Hungry Horse
06.2022 - 08.2023
FOH Team Member
Habibi Bar & Terrace
08.2021 - 10.2021
FOH Team Member
The Lighthouse Inn, Greene King
10.2018 - 08.2021
Kitchen Porter
Wallasey Gold Club
03.2018 - 10.2018
BTEC - Creative Media Production Extended Diploma
Wirral Metropolitan College
BTEC - Creative Media Production 90 Credit
Wirral Metropolitan College
GCSE's -
St Mary's Catholic College