Joy Odinma Nwakanma
Sales Manager
Lagos, Nigeria
Summary
Accomplished Sales Manager offering 20+ years of experience, developing and maximizing strategic sales. Diligent in building and retaining accounts by providing support and attentive service. Committed to motivating others and offering extensive knowledge, penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Sales Manager, West Africa
SES Satellites Nigeria Limited
3 2015 - Current
- Engage in aggressive lead generation activities through digital campaigns and online workshops with marketing team.
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Resolve customer issues quickly to close deals and boost client satisfaction.
- Increase sales revenue by 10% by developing and implementing effective sales strategies.
- Maintain relationships with customers and found new ones by identifying needs and offering appropriate services through making over 50 customer calls per week.
- Meet with clients, delivering presentations, and educating on product and service features and offerings.
- Build long-lasting client relationships through excellent customer service and consistent follow-ups.
- Manage key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Close multimillion dollar sales deals using strong negotiation and persuasion skills.
- Analyze market trends to identify new business opportunities, leading to expansion into profitable territories.
- Consistently meet or exceed quarterly sales targets through diligent effort and persistence in closing deals.
- Establish and cultivate solid business relationships with new or existing customers.
- Overcome objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Develop comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
- Collaborate with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implement CRM systems for better tracking of leads, improving follow-up processes and communication within my team.
- Evaluate competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
- Facilitate cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Attend industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Create compelling presentations that highlight product features/benefits to potential clients while addressing their pain points directly.
- Build relationships with customers and community to establish long-term business growth.
- Achieve sales goals and service targets by cultivating and securing new customer relationships.
- Exceed sales quotas and increase profitability through effective sales strategy and business planning.
- Drive sales by developing multi-million dollar contract sales.
Channel Manager (West Africa & Angola)
Check Point Software Technologies Limited
02.2013 - 02.2015
- Streamlined communication between internal teams and channel partners, improving overall efficiency in sales process.
- Drove and delivered sales leads to convert into new business.
- Developed and executed strategic plans for channel sales growth and expansion into new markets.
- Conducted regular performance reviews of channel partners to identify areas of improvement and growth potential.
- Spearheaded initiatives aimed at improving product knowledge among channel partners through workshops, webinars, and other learning resources.
- Provided comprehensive training programs for new channel partners, equipping them with knowledge on products and services.
- Led efforts in developing customized promotions and incentives that drove increased sales from targeted channel partners.
- Hosted regional events as opportunity for networking among existing channel members while also attracting prospective partners into our fold.
- Increased revenue with effective partner recruitment, training, and management.
- Facilitated channel engagement to support territory sales goals.
- Coordinated sales activities with partners and resellers to identify and close new business.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
Sales Manager Networks/Infrastructure
Blueprint Business Technologies Limited
05.2011 - 01.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led successful sales teams by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Assisted in recruiting top talent for our sales team, contributing to high-performing work environment.
- Evaluated performance against goals and implemented appropriate development plans.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Strategic Business Manager
Computer Warehouse Plc
10.2008 - 04.2011
- Increased profitability by conducting thorough financial analyses and identifying areas for cost optimization.
- Evaluated employee performance metrics regularly, providing constructive feedback designed to improve productivity levels among team members.
- Harmonized departmental goals by cultivating collaborative work environment where employees actively shared information and best practices.
- Designed targeted marketing campaigns that successfully increased brand awareness among target customers segments.
- Led development of innovative product offerings, positioning company as market leader within industry.
- Conducted thorough competitor analysis, identifying key differentiators that positioned company ahead within its market segment.
Account Manager, Manufacturing & Services
DCC Satellites Limited (A CWG Company)
07.2007 - 10.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Head of Sales
Prisa Technologies Limited
03.2003 - 07.2007
- Manage and support sales team, follow up and ensure closure of all identified opportunities
- Coordinate and manage sales team's activities from identification of opportunities, developing account plan and sales strategy
- Creating and maintaining relationship with customers' influencers and decision makers, ensuring sales closure and continuous account management for recurrent business
- Handle all pricing issues as regard products and services ensuring unsatisfied customers are attended to promptly to safeguard existing clientele base
- Ensure availability of tools needed for salesman to perform their duties
- Produce weekly reports on sales and marketing activities.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize sales process.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Performed supplier risk evaluations and supported regulatory inspections.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Maintained up-to-date knowledge of products and services offered to customers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Arts Degree (English /Literary Studies) - English & Literary Studies
University of Calabar
Calabar, Cross River State 01.1996 - 01.2000
Skills
Client Relationship Management
Sales strategy
B to B sales
Sales Presentations
Goal Setting
Verbal and written communication
Solution selling
Pipeline Management
Account Management
Relationship Building
New Business Development
Business Planning
Lead Generation
Client Relationship Management
Sex
Female
Personal Information
- Date of Birth: 10/23/1978
- Nationality: Nigerian.
- Marital Status: Single.
References
Available on Demand
Timeline
Channel Manager (West Africa & Angola)
Check Point Software Technologies Limited
02.2013 - 02.2015
Sales Manager Networks/Infrastructure
Blueprint Business Technologies Limited
05.2011 - 01.2013
Strategic Business Manager
Computer Warehouse Plc
10.2008 - 04.2011
Account Manager, Manufacturing & Services
DCC Satellites Limited (A CWG Company)
07.2007 - 10.2008
Head of Sales
Prisa Technologies Limited
03.2003 - 07.2007
Bachelor of Arts Degree (English /Literary Studies) - English & Literary Studies
University of Calabar
01.1996 - 01.2000
Sales Manager, West Africa
SES Satellites Nigeria Limited
3 2015 - Current