Juliet Jenkinson
Jewellery Quarter, Birmingham
Summary
Experienced Office Management and Administration Professional experienced optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organisational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Online Data Entry Administrator
Volunteering British Heart Foundation
02.2022 - 04.2023
- Developed strong written communication skills when writing sales copy to be informative with exact descriptions of the item being sold, including details about the condition, measurements and any defect or flaws and uploading photos to really display the item.
- Managed and monitored prices of items to be affordable and accessible to customers.
- Organized each item to be placed in the correct selling category to make it easier for customers to find just what they are looking for using shopify.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Contributed to the development of departmental policies and procedures regarding data entry best practices.
- Collaborated across departments to ensure consistency and accuracy in shared database resources.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Continuously sought out opportunities for professional development, staying current on the latest advancements in data entry software and techniques.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Managed performance expectations for 50 employees within 2 department
Administrator / Diagnostic Imaging Assistant
The Park Hospital, BMI
10.2021 - 03.2023
- Administrative duties, taking calls and booking appointments.
- Helping to maintain image processing systems and accessory equipment.
- Assisting radiographers, Oncologist with procedures, such as biopsies clerical tasks, such as booking appointments
- Optimised customer experience by delivering superior services and effectively troubleshooting issues.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Processing film images
- Processing imaging request paperwork
- Scanning and photocopying paperwork
- Assisting senior radiographers/sonographers in clinics
Receptionist
Bilborough Medical Centre
02.2018 - 06.2020
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Responded to inquiries from callers seeking information.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents etc.
Accounts Assistant
GivesSmart
02.2016 - 06.2017
- Maintained process documentation for financial department operations.
- Chasing outstanding invoices when required
- Utilised software such as; Xero and Sage 50 to process high volume of monthly payroll entries and reports.
- Maintained accuracy of account books and accounting systems through precise data entries and proofreading.
- Prepared month end closing entries for detailed reporting and record-keeping.
- Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
- Improved accounting system efficiency and effectiveness by inspecting account books and recording transactions to optimise processes.
- Verified, allocated and posted transactions in journals and computerised systems from documents such as invoices, receipts, and reports.
- Analysed financial and income statements to review company's financial performance and communicate key insights to management.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Developed proficiency in multiple accounting software applications, increasing efficiency in daily tasks and overall productivity.
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department etc.
Sales Advisor
Topshop
06.2014 - 01.2016
- Delivered informative presentations at trade shows, resulting in numerous valuable leads and partnerships.
- Contributed to a positive work environment by mentoring junior staff members on best practices in salesmanship, fostering a culture of continuous improvement.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Developed long-lasting client relationships by providing exceptional customer service.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Responded to in-person and telephone requests for information about company offerings.
Education
Master of Science - Data Science And Artificial Intelligence
Keele University
Keele01.2025
Bachelor of Science - Radiotherapy and Oncology
Sheffield Hallam University
Sheffield, United Kingdom11.2022
Access To HE Diploma - Nursing and Midwifery
Nottingham College
Nottingham, United Kingdom07.2018
BTEC LEVEL 3 DIPLOMA - Computer Science (IT)
Canterbury College
Canterbury, United Kingdom06.2015
Skills
- Time Management
- Data Management
- Microsoft Office
- Administrative support and management
- Continuous Improvement
- Database Administration
- Organisational Skills
- Effective Communication
- Problem-solving abilities
- Professionalism
- Accuracy and Attention to Detail
- Customer Satisfaction Evaluation
- Adaptability and Flexibility
- Time management abilities
- Workflow Planning
- Data Entry
- Decision-Making
- Teamwork and Collaboration
- Multitasking
- Basic programming knowledge
- IT
Hobbies
Fitness and Yoga
Reading
Movies
Documentaries
History
Cooking and Baking
Socialising and Interacting
Travelling
Languages
English
Native language
Swahili
Elementary
A2
Korean
Beginner
A1
Additional Information
Holds a full UK Drivers license
Documents available on request
Timeline
Online Data Entry Administrator
Volunteering British Heart Foundation
02.2022 - 04.2023
Administrator / Diagnostic Imaging Assistant
The Park Hospital, BMI
10.2021 - 03.2023
Receptionist
Bilborough Medical Centre
02.2018 - 06.2020
Accounts Assistant
GivesSmart
02.2016 - 06.2017
Sales Advisor
Topshop
06.2014 - 01.2016
Master of Science - Data Science And Artificial Intelligence
Keele University
Bachelor of Science - Radiotherapy and Oncology
Sheffield Hallam University
Access To HE Diploma - Nursing and Midwifery
Nottingham College
BTEC LEVEL 3 DIPLOMA - Computer Science (IT)
Canterbury College