Summary
Overview
Work history
Education
Skills
Affiliations
Personal Information
Custom
Timeline
Generic

AISHA NUUR MUUSE

Summary

Reliable and driven, equipped with skills in teamwork and problem-solving. Proficient in operational procedures and safety protocols. While, also nurturing a passion for data and the data world.

Overview

15
15
years of professional experience

Work history

Laboratory analyst

ALS Environmental
Coventry, West Midlands
12.2024 - Current
  • Extracting samples using various techniques
  • Quality-checked data input and processing work to verify accuracy ahead of analysis.
  • Entered data onto various databases with consistency and accuracy.
  • Analysing samples using HPLC and sending results to clients
  • Ensured smooth operations by routinely checking machinery for faults.
  • Maintained safe working environment through rigorous adherence to health and safety protocols.
  • Utilised state-of-the-art lab technology, improving speed and precision of tests.

Process operator

NP AEROSPACE
04.2022 - 09.2024
  • Produced Nylon bullet proof vest for the war effort in Ukraine.
  • Quality-checked data input and processing work to verify accuracy ahead of analysis.
  • Trained employees in different processes.
  • Entered data onto various databases with consistency and accuracy.
  • Ensured smooth operations by routinely checking machinery for faults.
  • Maintained safe working environment through rigorous adherence to health and safety protocols.

Customer Service WFH

Prenetics
07.2021 - 11.2021
  • Assisted customers with Covid-19 travel questions.
  • Updated customers with guidelines on travel.
  • Updated customers details on their portals.
  • Assisted older customers with navigating the company website, ensuring the correct package was bought.t.
  • Ensured smooth running of operations with timely preparation of reports.
  • Managed high volume of inbound calls for quick resolution of customer issues.

PEPSICO COVID TESTER

Adecco
02.2021 - 04.2021
  • Tested all PepsiCo employees using the lateral flow test..
  • Kept records of all tests completed and maintained all stock.
  • Thoroughly cleaned the test site after each test.
  • Documented all testing procedures, ensuring transparency and repeatability.
  • Ensured accuracy of data entry by meticulously checking and cross-referencing inputted information.

COVID TEST CENTRE COVENTRY

HR recruitement
09.2020 - 12.2020
  • Assisted customers with PCR covid test
  • Assembled covid test kits
  • Cleaned the test area after each customer.
  • Established a safe and supportive environment for clients to express emotions.
  • Fostered understanding and empathy between family members during sessions.
  • Managed confidentiality and maintained accurate records for ethical practice.

Data entry clerk

B WILSON
Manchester
02.2020 - 08.2020
  • Maintaining and servicing customers accounts ensuring customer satisfaction
  • Achieving individual agreed KPI's
  • Ensuring that all client documentation is issued correctly within the designated timeframe and internal records kept up-to-date.
  • Maintained accurate data entry by diligently inputting information from various sources.
  • Utilised advanced software tools to expedite data entry processes.

ASSOCIATE

PMP AMAZON
06.2019 - 02.2020
  • Communicated daily with all management and colleagues via face to face interaction
  • Regularly top 10% for quality regarding the number errors made
  • Effectively undertook first aid training
  • Daily moved between departments depending on the workload.

UNIVERSITY 3RD YEAR MMU
09.2018 - 05.2019

INBOUND CUSTOMER SERVICE

ANN SUMMERS
06.2018 - 09.2018
  • Effectively helped customers locate their orders, deliveries and refunds.
  • Communicated daily with all management, colleagues via emails, work phone, face to face interaction.
  • Daily answered emails from customers and ambassadors regarding their queries.
  • Trained colleagues on new systems.
  • Liaised with delivery companies and Ann Summers store managers regarding orders.
  • Helped customers fulfill mail orders thus taking payment over the phone.

UNIVERSITY 2ND YEAR MMU
09.2017 - 05.2018

INBOUND CUSTOMER SERVICE

ECONOMY ENERGY
06.2017 - 09.2017
  • Answered telephone calls and took appropriate action to ensure customer satisfaction
  • Successfully set up direct debits for customers and provided refunds where necessary
  • Liaised with managers, colleagues and head offices regarding trickier queries.
  • Curated first class external relationships by leveraging customer service expertise and exceptional interpersonal skills.
  • Ensured smooth running of operations with timely preparation of reports.
  • Offered technical support, leading to enhanced user experience.

UNIVERSITY 1ST YEAR MMU
09.2016 - 05.2017

SIDNEY STRINGER ACADEMY
09.2009 - 08.2016

Education

Master of Science - Data Science

Coventry University
09.2024 -

BSC CHEMISTRY -

Manchester Metropolitan University
09.2016 - 07.2019

A Level -

Sidney Stringer Academy
09.2014 - 07.2016

Skills

  • Programming Proficiency: Basic knowledge of languages like Python, R, or SQL for data manipulation and analysis
  • Statistical Analysis: Strong understanding of statistical methods and data analysis techniques
  • Machine Learning: Familiarity with machine learning algorithms and frameworks
  • Data Visualization: Ability to create clear and impactful visualizations using tools like Tableau or Matplotlib
  • Problem-Solving: Strong analytical and critical thinking skills to tackle complex data challenges
  • Communication: Ability to present findings effectively to both technical and non-technical audiences
  • Teamwork: Collaboration skills for working in interdisciplinary teams
  • Attention to Detail: Precision in data handling and analysis to ensure accuracy

Affiliations

  • Gardening.
  • Gym.
  • Spending time with family and friends.

Personal Information

Custom

Current

Timeline

Laboratory analyst

ALS Environmental
12.2024 - Current

Master of Science - Data Science

Coventry University
09.2024 -

Process operator

NP AEROSPACE
04.2022 - 09.2024

Customer Service WFH

Prenetics
07.2021 - 11.2021

PEPSICO COVID TESTER

Adecco
02.2021 - 04.2021

COVID TEST CENTRE COVENTRY

HR recruitement
09.2020 - 12.2020

Data entry clerk

B WILSON
02.2020 - 08.2020

ASSOCIATE

PMP AMAZON
06.2019 - 02.2020

UNIVERSITY 3RD YEAR MMU
09.2018 - 05.2019

INBOUND CUSTOMER SERVICE

ANN SUMMERS
06.2018 - 09.2018

UNIVERSITY 2ND YEAR MMU
09.2017 - 05.2018

INBOUND CUSTOMER SERVICE

ECONOMY ENERGY
06.2017 - 09.2017

BSC CHEMISTRY -

Manchester Metropolitan University
09.2016 - 07.2019

UNIVERSITY 1ST YEAR MMU
09.2016 - 05.2017

A Level -

Sidney Stringer Academy
09.2014 - 07.2016

SIDNEY STRINGER ACADEMY
09.2009 - 08.2016
AISHA NUUR MUUSE