Reliable and driven, equipped with skills in teamwork and problem-solving. Proficient in operational procedures and safety protocols. While, also nurturing a passion for data and the data world.
Overview
15
15
years of professional experience
Work history
Laboratory analyst
ALS Environmental
Coventry, West Midlands
12.2024 - Current
Extracting samples using various techniques
Quality-checked data input and processing work to verify accuracy ahead of analysis.
Entered data onto various databases with consistency and accuracy.
Analysing samples using HPLC and sending results to clients
Ensured smooth operations by routinely checking machinery for faults.
Maintained safe working environment through rigorous adherence to health and safety protocols.
Utilised state-of-the-art lab technology, improving speed and precision of tests.
Process operator
NP AEROSPACE
04.2022 - 09.2024
Produced Nylon bullet proof vest for the war effort in Ukraine.
Quality-checked data input and processing work to verify accuracy ahead of analysis.
Trained employees in different processes.
Entered data onto various databases with consistency and accuracy.
Ensured smooth operations by routinely checking machinery for faults.
Maintained safe working environment through rigorous adherence to health and safety protocols.
Customer Service WFH
Prenetics
07.2021 - 11.2021
Assisted customers with Covid-19 travel questions.
Updated customers with guidelines on travel.
Updated customers details on their portals.
Assisted older customers with navigating the company website, ensuring the correct package was bought.t.
Ensured smooth running of operations with timely preparation of reports.
Managed high volume of inbound calls for quick resolution of customer issues.
PEPSICO COVID TESTER
Adecco
02.2021 - 04.2021
Tested all PepsiCo employees using the lateral flow test..
Kept records of all tests completed and maintained all stock.
Thoroughly cleaned the test site after each test.
Documented all testing procedures, ensuring transparency and repeatability.
Ensured accuracy of data entry by meticulously checking and cross-referencing inputted information.
COVID TEST CENTRE COVENTRY
HR recruitement
09.2020 - 12.2020
Assisted customers with PCR covid test
Assembled covid test kits
Cleaned the test area after each customer.
Established a safe and supportive environment for clients to express emotions.
Fostered understanding and empathy between family members during sessions.
Managed confidentiality and maintained accurate records for ethical practice.
Data entry clerk
B WILSON
Manchester
02.2020 - 08.2020
Maintaining and servicing customers accounts ensuring customer satisfaction
Achieving individual agreed KPI's
Ensuring that all client documentation is issued correctly within the designated timeframe and internal records kept up-to-date.
Maintained accurate data entry by diligently inputting information from various sources.
Utilised advanced software tools to expedite data entry processes.
ASSOCIATE
PMP AMAZON
06.2019 - 02.2020
Communicated daily with all management and colleagues via face to face interaction
Regularly top 10% for quality regarding the number errors made
Effectively undertook first aid training
Daily moved between departments depending on the workload.
UNIVERSITY 3RD YEAR MMU
09.2018 - 05.2019
INBOUND CUSTOMER SERVICE
ANN SUMMERS
06.2018 - 09.2018
Effectively helped customers locate their orders, deliveries and refunds.
Communicated daily with all management, colleagues via emails, work phone, face to face interaction.
Daily answered emails from customers and ambassadors regarding their queries.
Trained colleagues on new systems.
Liaised with delivery companies and Ann Summers store managers regarding orders.
Helped customers fulfill mail orders thus taking payment over the phone.
UNIVERSITY 2ND YEAR MMU
09.2017 - 05.2018
INBOUND CUSTOMER SERVICE
ECONOMY ENERGY
06.2017 - 09.2017
Answered telephone calls and took appropriate action to ensure customer satisfaction
Successfully set up direct debits for customers and provided refunds where necessary
Liaised with managers, colleagues and head offices regarding trickier queries.
Curated first class external relationships by leveraging customer service expertise and exceptional interpersonal skills.
Ensured smooth running of operations with timely preparation of reports.
Offered technical support, leading to enhanced user experience.
UNIVERSITY 1ST YEAR MMU
09.2016 - 05.2017
SIDNEY STRINGER ACADEMY
09.2009 - 08.2016
Education
Master of Science - Data Science
Coventry University
09.2024 -
BSC CHEMISTRY -
Manchester Metropolitan University
09.2016 - 07.2019
A Level -
Sidney Stringer Academy
09.2014 - 07.2016
Skills
Programming Proficiency: Basic knowledge of languages like Python, R, or SQL for data manipulation and analysis
Statistical Analysis: Strong understanding of statistical methods and data analysis techniques
Machine Learning: Familiarity with machine learning algorithms and frameworks
Data Visualization: Ability to create clear and impactful visualizations using tools like Tableau or Matplotlib
Problem-Solving: Strong analytical and critical thinking skills to tackle complex data challenges
Communication: Ability to present findings effectively to both technical and non-technical audiences
Teamwork: Collaboration skills for working in interdisciplinary teams
Attention to Detail: Precision in data handling and analysis to ensure accuracy