AISHA NUUR MUUSE
Summary
Reliable and driven, equipped with skills in teamwork and problem-solving. Proficient in operational procedures and safety protocols. While, also nurturing a passion for data and the data world.
Overview
15
15
years of professional experience
Work history
Laboratory analyst
ALS Environmental
Coventry, West Midlands
12.2024 - Current
- Extracting samples using various techniques
- Quality-checked data input and processing work to verify accuracy ahead of analysis.
- Entered data onto various databases with consistency and accuracy.
- Analysing samples using HPLC and sending results to clients
- Ensured smooth operations by routinely checking machinery for faults.
- Maintained safe working environment through rigorous adherence to health and safety protocols.
- Utilised state-of-the-art lab technology, improving speed and precision of tests.
Process operator
NP AEROSPACE
04.2022 - 09.2024
- Produced Nylon bullet proof vest for the war effort in Ukraine.
- Quality-checked data input and processing work to verify accuracy ahead of analysis.
- Trained employees in different processes.
- Entered data onto various databases with consistency and accuracy.
- Ensured smooth operations by routinely checking machinery for faults.
- Maintained safe working environment through rigorous adherence to health and safety protocols.
Customer Service WFH
Prenetics
07.2021 - 11.2021
- Assisted customers with Covid-19 travel questions.
- Updated customers with guidelines on travel.
- Updated customers details on their portals.
- Assisted older customers with navigating the company website, ensuring the correct package was bought.t.
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
PEPSICO COVID TESTER
Adecco
02.2021 - 04.2021
- Tested all PepsiCo employees using the lateral flow test..
- Kept records of all tests completed and maintained all stock.
- Thoroughly cleaned the test site after each test.
- Documented all testing procedures, ensuring transparency and repeatability.
- Ensured accuracy of data entry by meticulously checking and cross-referencing inputted information.
COVID TEST CENTRE COVENTRY
HR recruitement
09.2020 - 12.2020
- Assisted customers with PCR covid test
- Assembled covid test kits
- Cleaned the test area after each customer.
- Established a safe and supportive environment for clients to express emotions.
- Fostered understanding and empathy between family members during sessions.
- Managed confidentiality and maintained accurate records for ethical practice.
Data entry clerk
B WILSON
Manchester
02.2020 - 08.2020
- Maintaining and servicing customers accounts ensuring customer satisfaction
- Achieving individual agreed KPI's
- Ensuring that all client documentation is issued correctly within the designated timeframe and internal records kept up-to-date.
- Maintained accurate data entry by diligently inputting information from various sources.
- Utilised advanced software tools to expedite data entry processes.
ASSOCIATE
PMP AMAZON
06.2019 - 02.2020
- Communicated daily with all management and colleagues via face to face interaction
- Regularly top 10% for quality regarding the number errors made
- Effectively undertook first aid training
- Daily moved between departments depending on the workload.
UNIVERSITY 3RD YEAR MMU
09.2018 - 05.2019
INBOUND CUSTOMER SERVICE
ANN SUMMERS
06.2018 - 09.2018
- Effectively helped customers locate their orders, deliveries and refunds.
- Communicated daily with all management, colleagues via emails, work phone, face to face interaction.
- Daily answered emails from customers and ambassadors regarding their queries.
- Trained colleagues on new systems.
- Liaised with delivery companies and Ann Summers store managers regarding orders.
- Helped customers fulfill mail orders thus taking payment over the phone.
UNIVERSITY 2ND YEAR MMU
09.2017 - 05.2018
INBOUND CUSTOMER SERVICE
ECONOMY ENERGY
06.2017 - 09.2017
- Answered telephone calls and took appropriate action to ensure customer satisfaction
- Successfully set up direct debits for customers and provided refunds where necessary
- Liaised with managers, colleagues and head offices regarding trickier queries.
- Curated first class external relationships by leveraging customer service expertise and exceptional interpersonal skills.
- Ensured smooth running of operations with timely preparation of reports.
- Offered technical support, leading to enhanced user experience.
UNIVERSITY 1ST YEAR MMU
09.2016 - 05.2017
SIDNEY STRINGER ACADEMY
09.2009 - 08.2016
Education
Master of Science - Data Science
Coventry University
09.2024 -
BSC CHEMISTRY -
Manchester Metropolitan University
09.2016 - 07.2019
A Level -
Sidney Stringer Academy
09.2014 - 07.2016
Skills
- Programming Proficiency: Basic knowledge of languages like Python, R, or SQL for data manipulation and analysis
- Statistical Analysis: Strong understanding of statistical methods and data analysis techniques
- Machine Learning: Familiarity with machine learning algorithms and frameworks
- Data Visualization: Ability to create clear and impactful visualizations using tools like Tableau or Matplotlib
- Problem-Solving: Strong analytical and critical thinking skills to tackle complex data challenges
- Communication: Ability to present findings effectively to both technical and non-technical audiences
- Teamwork: Collaboration skills for working in interdisciplinary teams
- Attention to Detail: Precision in data handling and analysis to ensure accuracy
Affiliations
- Gardening.
- Gym.
- Spending time with family and friends.
Personal Information
Custom
Current
Timeline
Laboratory analyst
ALS Environmental
12.2024 - Current
Master of Science - Data Science
Coventry University
09.2024 -
Process operator
NP AEROSPACE
04.2022 - 09.2024
Customer Service WFH
Prenetics
07.2021 - 11.2021
PEPSICO COVID TESTER
Adecco
02.2021 - 04.2021
COVID TEST CENTRE COVENTRY
HR recruitement
09.2020 - 12.2020
Data entry clerk
B WILSON
02.2020 - 08.2020
ASSOCIATE
PMP AMAZON
06.2019 - 02.2020
UNIVERSITY 3RD YEAR MMU
09.2018 - 05.2019
INBOUND CUSTOMER SERVICE
ANN SUMMERS
06.2018 - 09.2018
UNIVERSITY 2ND YEAR MMU
09.2017 - 05.2018
INBOUND CUSTOMER SERVICE
ECONOMY ENERGY
06.2017 - 09.2017
BSC CHEMISTRY -
Manchester Metropolitan University
09.2016 - 07.2019
UNIVERSITY 1ST YEAR MMU
09.2016 - 05.2017
A Level -
Sidney Stringer Academy
09.2014 - 07.2016
SIDNEY STRINGER ACADEMY
09.2009 - 08.2016
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