Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Irina Sorensen

Ascot, irina

Summary

Detail-oriented and dedicated Sales professional with an aptitude to execute corrective measures and streamline account management activities. Excel at promoting products as well as businesses. Account Management Passionate about building strong client relationships and delivering exceptional customer service. Capable of negotiating and directing customers, development of sales strategy. Notable Skills Expert at managing large audiences and organised events. Excellent communication and customer service skills. Management & Administration Confident, active listening and communication. Expertise in planning, organising, directing, forecasting and controlling. Key Strengths Skilled at easily learning and flexibility to adapt new procedures. Ability to build relationships and understand client needs. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

8
8
years of professional experience

Work History

Account Manager/ Customer Support

Aesthetica Solutions Pharmacy
06.2023 - Current
  • Working for prestigious pharmaceutical company developing and acquiring new business to further expand company and build relationships with clients
  • Understand and respond for customers’ needs and maintain strong relationships
  • Re-engaged and prevented dormant accounts by 10%
  • Operating as lead point of contact for all matters specific to account
  • Maintain product knowledge
  • Building strong relationships and developing already existing ones with customers
  • Cold and warm calls using company database
  • Hitting and exceeding targets set by Line Manager
  • Generating new business for company and helping them further expand
  • Effective support to assigned Customer base
  • Engagement and collaboration with assigned External Accounts Manager on multiple assigned accounts to retain existing business.
  • Consulted with businesses to supply accurate product and service information.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Salon Manager

Desange Paris
04.2021 - 06.2023
  • Led the team to perform clean and excellent work
  • Directing customers and recommend right service by understanding needs of the client
  • Increased the flow of clients and product sales by 35% in two years
  • Team lead and coach for the apprentice
  • Self-improvement and products knowledge
  • Oversee stock control, order processing
  • Handled expenses and managed budget
  • Maintained excellent telephone manners and conflict resolution
  • Monitored the daily business operation
  • Develop and maintained relationships.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Handled employee scheduling and coverage needs during business hours.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Promoted business through marketing initiatives and use of social media.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Educated service personnel on company policy and procedure.
  • Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.

Assistant Manager/ Business Development

Toni & Guy
02.2019 - 04.2021
  • Looked after and developed franchise of successful business with desire to succeed and progress
  • Supervise, oversee daily operations and deal with issues
  • Analysis a situation quickly and made decisions
  • Collaborated with other members, whilst fostering customer relationships and utilizing teamwork skills
  • Achieved great success by demonstrating capabilities while serving as an Assistant Manager
  • Attained new clients as well as retained good customer base within two years
  • Represented company policy.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Assistant Manager

Image-Laboratory Persona
03.2016 - 08.2018
  • Demonstrated and promoted several products
  • Verified employee schedules and ensure new hires understand their roles and duties
  • Handled complaints and questions about orders or further escalations regarding services or products
  • Coordinated retail store operations to enhance customer shopping experience
  • Administered booking system, staff scheduling, and order processing
  • Managed and promoted several products and services
  • Optimising profit
  • Maintained merchandise and a visual plan and handle workplace problems
  • Additional Experience
  • Freelancing event organiser, Contracting Agency, Marrakech, Morocco | Hvar, Croatia | Antalya - Kemer
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Degree of Customs Specialism - Management

University of Moscow – Russian Customs Academy
Russian Federation
06.2017

College Degree -

Moscow College of Services
Russian Federation
06.2014

English Language Course -

Windsor English School
U.K
04.2019

Skills

  • Product Training
  • Cross-Functional Collaboration
  • Cold calling skills
  • Client Relationship Building
  • Sales Development
  • Customer Service
  • Sales Reporting
  • Networking skills
  • Forecasting abilities
  • Active Listening
  • Problem Resolution
  • Operations
  • Account Management
  • Order Processing
  • Multitasking Abilities
  • Organizational Skills

Interests

Awards & Recognitions , Employee of the year 2018 Mechta, Moscow, Russia Mathematical Competence, Kangaroo, 2005 Voluntary Work Charity Selling Cakes for volunteer fundraising for children in St Peters Hospital in Chertsey 2022 Charity Work, Save the world around you, 2012.

Timeline

Account Manager/ Customer Support

Aesthetica Solutions Pharmacy
06.2023 - Current

Salon Manager

Desange Paris
04.2021 - 06.2023

Assistant Manager/ Business Development

Toni & Guy
02.2019 - 04.2021

Assistant Manager

Image-Laboratory Persona
03.2016 - 08.2018

Degree of Customs Specialism - Management

University of Moscow – Russian Customs Academy

College Degree -

Moscow College of Services

English Language Course -

Windsor English School

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Irina Sorensen