Jade Ainley
Stamford ,Lincolnshire
Summary
Dedicated professional with expertise in time management and compassionate, personalised care. Demonstrates proficiency in Microsoft Office Suite and excels in maintaining confidentiality and professional etiquette. Skilled in telephone mannerisms, multitasking, and collaborating effectively both independently and within a team. Committed to delivering exceptional service while pursuing opportunities for growth and development.
Overview
5
5
years of professional experience
Work history
Moving support manager
The Lettings Hub
Peterborough, Cambridgeshire
06.2025 - 10.2025
- Executed referencing process for individuals relocating, coordinating with employers and landlords.
- Conducted calls and sent emails to secure necessary references from relevant parties.
- Implemented stringent data security measures to protect client information.
- Fostered empathetic service culture to strengthen customer relations.
- Optimised time management by prioritising workload within the team in the office and independently working from home
Health care assistant
Bluebird Care
Stamford, Lincolnshire
03.2025 - 06.2025
- Maintained accurate records of all interactions, observations and changes in the client's condition.
- Operated mobility equipment safely to aid in the movement of clients around the home.
- Provided high-quality care to elderly clients, ensuring their comfort and safety.
- Undertook light housekeeping duties such as cleaning, shopping and laundry to assist clients in maintaining a clean living space.
- Participated actively in team meetings, contributing ideas towards better service delivery.
- Ensured medication schedules were followed accurately to maintain client health.
- Upheld strict confidentiality whilst handling sensitive information pertaining to client's medical history or personal issues.
- Travelled between different households providing compassionate support for individuals unable to leave their homes.
- Handled emergencies calmly and efficiently by immediately contacting relevant healthcare professionals.
- Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Administered oral and topical medication following instructions from medical personnel.
- Executed housekeeping and meal preparation tasks, maintaining clean and comfortable living environment.
Community healthcare support worker
Caremark
Peterborough, Cambridgeshire
03.2023 - 06.2024
- Fostered warm relationships with clients based on trust, respect and compassion.
- Travelled between different households providing compassionate support for individuals unable to leave their homes.
- Upheld strict confidentiality whilst handling sensitive information pertaining to client's medical history or personal issues.
- Collated comprehensive care plans for each client, tailoring services to individual needs.
- Delivered psychological support to clients coping with illness or disability, enhancing wellbeing.
- Kept abreast of latest developments in community care through continuous professional development courses.
- Demonstrated excellent time management skills by juggling multiple tasks efficiently without compromising on quality of care delivered.
- Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
- Conducted regular risk assessments in client homes to ensure a safe environment at all times.
- Participated actively in team meetings, contributing ideas towards better service delivery.
- Facilitated social interaction by organising leisure activities for clients.
- Undertook light housekeeping duties such as cleaning, shopping and laundry to assist clients in maintaining a clean living space.
- Maintained accurate records of all interactions, observations and changes in the client's condition.
- Operated mobility equipment safely to aid in the movement of clients around the home.
- Ensured medication schedules were followed accurately to maintain client health.
- Managed difficult situations with empathy and patience, promoting a calm environment.
- Handled emergencies calmly and efficiently by immediately contacting relevant healthcare professionals.
Customer sales assistant
Next
Peterborough, Cambridgeshire
11.2021 - 03.2023
- Prioritised tasks effectively in fast-paced retail settings.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Processed transactions, ensuring accuracy at all times.
- Upsold additional products for increased revenue generation.
- Managed stock level for effective store operation.
- Resolved queries swiftly, contributing to positive customer experience.
- Ensured compliance with health and safety regulations within the retail environment.
- Assisted customers to make informed purchasing decisions.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Oriented new staff members, fostering a supportive team atmosphere.
- Provided exceptional service, boosting repeat business rates.
- Built relationships with customers through friendly interaction and assistance.
waitress
At last tearooms
Peterborough, Cambridgeshire
03.2021 - 11.2021
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Met special dietary requests with careful preparation and presentation of dishes.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Improved customer satisfaction by providing efficient and friendly service.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Collaborated with kitchen staff to ensure order accuracy.
Education
NVQ Level 3 - OCR level 3 Cambridge technical foundation diploma in health and social care
Arthur Mellows Village College Sixth Form
Peterborough 09/2021 - 08/2023
NVQ Level 3 - Pearson BTEC level 3 national foundation diploma in applied science
Arthur Mellows Villsge College Sixth Form
Peterborough 09/2021 - 08/2023
GCSEs - mathematics
Arthur Mellows Villsge College
Peterborough 09/2016 - 08/2021
GCSEs - English language
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - English literature
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - combined science
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - Level 2 Health and Social Care
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - French
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - Art and design
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - food preparation and nutrition
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
GCSEs - Religious education
Arthur Mellows Village College
Peterborough 09/2016 - 08/2021
Skills
- time management
- compassionate and personalised care
- ability to work in a team and independently
- ability to multitask
- Microsoft office suite proficiency
- Confidentiality handling
- Telephone mannerisms
- Professional etiquette
References
References available upon request.
Timeline
Moving support manager
The Lettings Hub
06.2025 - 10.2025
Health care assistant
Bluebird Care
03.2025 - 06.2025
Community healthcare support worker
Caremark
03.2023 - 06.2024
Customer sales assistant
Next
11.2021 - 03.2023
waitress
At last tearooms
03.2021 - 11.2021
NVQ Level 3 - OCR level 3 Cambridge technical foundation diploma in health and social care
Arthur Mellows Village College Sixth Form
09/2021 - 08/2023
NVQ Level 3 - Pearson BTEC level 3 national foundation diploma in applied science
Arthur Mellows Villsge College Sixth Form
09/2021 - 08/2023
GCSEs - mathematics
Arthur Mellows Villsge College
09/2016 - 08/2021
GCSEs - English language
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - English literature
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - combined science
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - Level 2 Health and Social Care
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - French
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - Art and design
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - food preparation and nutrition
Arthur Mellows Village College
09/2016 - 08/2021
GCSEs - Religious education
Arthur Mellows Village College
09/2016 - 08/2021