Rabia Mridha
South Shields
Summary
Astute professional offering polished communication skills. Bringing excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Language
Work History
Architecture Intern
FaulknerBrowns Architects
07.2017 - 07.2017
- Worked with an interior design to create a library in Belfast Creating a physical 3D model of my project
- Well-trained on using SketchUp to create a model of buildings.
- Conducted pre-planning studies for new construction and renovations to buildings and facilities that included specialized functions.
- Devised overall strategy for documentation and identified as-built designs and final building information models (BIM).
Customer service advisor
Catch22
03.2022 - Current
- Handling calls and answering queries from young people and parents/guardians
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Explained programme details and dealing with private information with over 100 customers daily.
Retail Sales Assistant
Fenwick
11.2021 - 12.2021
- Selling fragrances to customers
- Maintaining high standard for customer satisfaction Giving out samples and encouraging customers
- Greeted customers and helped with product questions, selections and purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Waitress
Star of India
07.2018 - 11.2021
- Serving food to customers and ensuring the customer experience is at its best
- Creating and maintaining social media platforms e.g., Instagram, Tiktok and
- Facebook Ensuring health and safety is maintained when giving out hot food
- Writing e-mails, managing invoices and collaborations
- Learned to control time management with collecting orders and giving them out in time
- Communicating with other staff and working together to understand rules and not overlapping responsibilities.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
BA (hons) - Business Management
Newcastle University
10.2020 - 06.2023
A-level - Business, Engineering
St Wilfrid’s RC College
09.2018 - 07.2020
GCSE -
St Wilfrid’s RC College
09.2016 - 07.2018
Skills
3D modelling buildingsMedium Proficiency in Microsoft Office Suite: Word, PowerPoint, and Excel
Salesforce proficiency
Professional telephone demeanor
Training development aptitude
Timeline
Customer service advisor
Catch22
03.2022 - Current
Retail Sales Assistant
Fenwick
11.2021 - 12.2021
BA (hons) - Business Management
Newcastle University
10.2020 - 06.2023
A-level - Business, Engineering
St Wilfrid’s RC College
09.2018 - 07.2020
Waitress
Star of India
07.2018 - 11.2021
Architecture Intern
FaulknerBrowns Architects
07.2017 - 07.2017
GCSE -
St Wilfrid’s RC College
09.2016 - 07.2018