Sandun Dileepa Hinidumage
Bristol,United Kingdom
Summary
With over 17 years of comprehensive experience in the banking sector, expertise spans across operations, credit, retail, trade, investment, risk management, and compliance. Demonstrates exceptional skills in customer handling, communication, and sales and marketing of financial products and services. Proficient in private banking and project financing with a strong background in management accounting and account analysis. Known for motivational leadership style and devising effective business strategies while excelling in employee training and risk management. Career goals include leveraging extensive banking knowledge to drive strategic growth and enhance operational efficiency.
Experienced Retail Manager with talent for driving sales and enhancing customer experiences. Improved store performance by implementing innovative merchandising strategies and leading motivated team. Recognised for creating welcoming environment that boosts customer satisfaction and loyalty.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Retail Manager
U T Star Services Limited
Bristol, Avon
10.2022 - Current
- Managed medium-sized retail teams of 12+, managing work schedules, employee queries, regulations and complaints.
- Closely monitored team performance, identifying improvements and managing change.
- Planned and implemented strategies for negotiating supply contracts and sourcing products and offerings from authorised suppliers.
- Collated sales data, analysed transaction reports and forecasted revenue to plan marketing and growth-related activities.
- Generated financial documents for requisitioned products and kept records of costs incurred, estimated selling prices and projected revenue for expense tracking and planning purposes.
- Recruited, trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Inspected equipment, shopping floors and store rooms for damages or faults and scheduled maintenance activities after peak periods.
- Verified warranty details for defective items and replaced damaged or flawed products to keep customers satisfied.
- Attended events to promote products and used community-related projects to raise awareness of business offerings.
EmploymentSenior Branch Manager
Nations Trust Bank PLC
Matara, Sri Lanka
10.2021 - 09.2022
- Managing and supervising all Operational retail and credit activities and driving one of the leading branches in the network.
Branch Manager
DFCC Bank PLC, Matara
, Sri Lanka
04.2017 - 10.2021
- Managing 02 Branches during the tenor
- Both adjudged the best branch in the network for FY 2018 and 2019.
Junior Executive Officer
Commercial Bank of Ceylon PLC
Matara
03.2005 - 04.2012
- Carried out day-to-day duties accurately and efficiently. Credit Mortgages retail banking business banking risk, AML.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Mater of Business Administration -
Cardiff Metropolitan University UK
Postgraduate - Business Management
University of the West of England, Bristol
Bristol, BST 09.2022 - 08.2023
CMA - Management accountancy
Institute of Certified Management Accountants Aus
Diploma in Applied Banking and Finance - Banking and Finance
Institute of Bankers of Sri Lanka
Certificate in Banking and Finance -
IFS School of Finance UK & Institute of Bankers of Sri Lanka
Qualified as Certified Management Accountant - Management Accountancy
CMA Australia
Skills
- Overall banking operations, performing managing and supervising
- Management experience and overall job profile experience in retail trading
- Having experience over 17 years in banking, covered all aspects in
- Banking including operations, credit, retail, trade, investment, risk
And compliance Well experienced in customer handling,
- Communication, sales and marketing related to financial products
- And services Proficient in Private Banking, Project financing and retail
- Key performance indicators (KPI) setting
- Account analysis expertise - Managemennt accounting
- Excellent work ethic
- Devising business strategies
- People-orientated
- Motivational leadership style
- Multi-tasking
- Financial administration analysing and planing
- Proficient in Sage
- Employee training
- Risk management expertise
Accomplishments
- Adjudged Best Branch and Branch Manager in 2018 and 2019 - DFCC Bank PLC
- Best marketing personnel - Management Category 2019 and 2020 - DFCC Bank PLC
Custom
other
Affiliations
- Leading singer at Ayu Live Music Band - Bristol
Timeline
Retail Manager
U T Star Services Limited
10.2022 - Current
Postgraduate - Business Management
University of the West of England, Bristol
09.2022 - 08.2023
EmploymentSenior Branch Manager
Nations Trust Bank PLC
10.2021 - 09.2022
Branch Manager
DFCC Bank PLC, Matara
04.2017 - 10.2021
Junior Executive Officer
Commercial Bank of Ceylon PLC
03.2005 - 04.2012
Mater of Business Administration -
Cardiff Metropolitan University UK
CMA - Management accountancy
Institute of Certified Management Accountants Aus
Diploma in Applied Banking and Finance - Banking and Finance
Institute of Bankers of Sri Lanka
Certificate in Banking and Finance -
IFS School of Finance UK & Institute of Bankers of Sri Lanka
Qualified as Certified Management Accountant - Management Accountancy
CMA Australia
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