Siyana Stefanova
Birmingham
Summary
Professional, adaptable and knowledgeable individual. Offering 15+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
I have a polite and professional attitude and exceptional coordination skills including multitasking and time management. I am reliable, organized and able to understand customer desires, and provide customized solutions to solve the problems.
I have developed excellent management and interpersonal skills while working in busy commercial environments.
Overview
28
28
years of professional experience
Work History
Interpreter
DA Languages
12.2022 - Current
- Deliver oral translations and interpretations over the phone for clients by converting dialogue into comprehensible formats to convey the original meaning of speakers.
- Translating for a public sector, NHS, hospitals, DWP, Job Centre.
Photographer
Siyana Stefanova Photography
01.2013 - Current
- Running a small business, making memories by taking photos of family and children
- Establishing a good relationship with my clients
- Advertising on social media
- My portfolio also included property-related photos and working with an estate agency
Customer Services/Waitress
Bella Italia Restaurant
01.2004 - 08.2023
- Manage guest queries in a friendly, timely, and efficient manner
- Excellent till operating skills
- Ensure knowledge of the menu and all products
- Follow correct reporting procedures if faced with issues
- Ensure food and beverage orders are up to good standard and delivered promptly
- Booking reservations and training new staff
Teaching Assistant Gymnastics
Blue Coat School
09.2019 - 04.2020
- Planning and delivering high-quality sports coaching sessions at primary schools after school gymnastic club
- To support the delivery of primary gifted and talented children's skills and potential
- To support the gymnastic coach during after-school activities.
Receptionist
International Hotel Killarney
01.2003 - 09.2004
- Organizing bookings
- Dealing with customer requests and complaints
- Telephone answering
Customer Service Assistant
Kodak Digital Photo Studio
12.2000 - 11.2001
- Selling cameras and photo accessories
- Advising customers
- Developing photos using digital technology
Business Administrator
Trust Academy Centre
01.1999 - 01.2001
- Build strong relationships with customers, guests, and team members
- Controlling meetings and events
- Accurate administration of all bookings and control of all meetings and events
- Dealing with phone calls regarding online orders and applications.
Journalist
BTA - Bulgarian News Agency
01.1996 - 09.1998
- Writing articles
- Taking interviews
- Updating news
Education
Business Management -
University of Wales Trinity College Birmingham
01.2022
CPD certicate in Business Administration Level4
01.2022
CPD certicate in Recruitment Management Level 4
01.2022
Level 2 Hospitality Services
01.2022
Award in IT User Skills ITQ
01.2022
Food Hygiene Course and Certicate
04.2006
Bachelor of Literature, Media, and Journalism -
University of Soa Soa
01.1998
Bachelor's degree in Bulgarian Philology
01.1996
Media and public relationship training course -
Bulgarian News Agency
01.1995
Skills
- Positive attitude
- Interpersonal skills
- Communication
- Teamwork
- Self-management
- Willingness to learn and train
- Thinking skills: problem-solving and decision-making skills
- Adaptability
Hobbies and Interests
- Photography
- Psychology
- Travelling
- Netball
- Interior Design
References
Available on request
Timeline
Interpreter
DA Languages
12.2022 - Current
Teaching Assistant Gymnastics
Blue Coat School
09.2019 - 04.2020
Photographer
Siyana Stefanova Photography
01.2013 - Current
Customer Services/Waitress
Bella Italia Restaurant
01.2004 - 08.2023
Receptionist
International Hotel Killarney
01.2003 - 09.2004
Customer Service Assistant
Kodak Digital Photo Studio
12.2000 - 11.2001
Business Administrator
Trust Academy Centre
01.1999 - 01.2001
Journalist
BTA - Bulgarian News Agency
01.1996 - 09.1998
Business Management -
University of Wales Trinity College Birmingham
CPD certicate in Business Administration Level4
CPD certicate in Recruitment Management Level 4
Level 2 Hospitality Services
Award in IT User Skills ITQ
Food Hygiene Course and Certicate
Bachelor of Literature, Media, and Journalism -
University of Soa Soa
Bachelor's degree in Bulgarian Philology
Media and public relationship training course -
Bulgarian News Agency
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