Courtney Green
Wolverhampton
Summary
I have 6 years of care and social care experience i'm very passionate about my job and have worked hard through the years to get to the position i am today. i am always looking to expand my knowledge and skills further and better myself. I am a committed professional with focus on care team leadership. Can deliver exceptional care coordination and team management to improve quality of care. i aim to achieve this through keen leadership skills, patient interaction and commitment to ongoing professional development.
Overview
5
5
years of professional experience
Work history
Care Team Manager
Capulet Care
Wolverhampton, West Midlands
04.2020 - Current
- Provided emotional support to patients and their families during stressful time helping to alleviate distress levels where possible.
- Handled complex situations tactfully, resolving conflicts while maintaining professional and balance within the team.
- Led a team of care providers to improve overall service quality, distributing work loads and delegating duties where needed.
- Ensured proper distribution of tasks amongst team members for optimal workload management, also whilst ensuring personal centred care for clients.
- Collaborated with healthcare professionals for comprehensive patient treatment plans, creating and overlooking care plans and data inputted, ensuring it is correct and up to date and reflects the daily outcomes.
- Issuing strategies to resolve any conflict within the team as well as creating a peaceful tranquil environment where possible for the clients.
- I am very big on person centred care, no matter the age, gender, race, culture. you care to those persons needs promoting individuality, dependance, choice and dignity and doing so with compression and the utmost respect.
- Attending fire training and becoming a fire marshal acquiring the tasks of managing fire drills and organising the safety of the clients and anyone in the building in the event of a fire. As well as, making sure that fire risks are identified and addressed.
- Trained new employees on company policies and procedures, ensuring compliance across the board.
- Maintained high standards of cleanliness in the facility, promoting a healthier environment.
- Conducted regular performance reviews for improved staff competency and productivity.
- Assessed incident reports and discussed issues with manager for better outcomes.
- Provided support for daily activities to improve quality of life.
- managed 25 members of staff, rotating breaks, adequate working duties, rotating on the shift on hourly intervals to alleviate stress, creating a peaceful and calm working environment where possible.
Education
A Level - Health And Social Care, Travel And Tourism
Moseley Park Sixth Form
Wolverhampton07.2019
Skills
- Staff supervision
- familiar with Safeguarding procedures
- aware of Risk assessments and how to put one in place
- Mental health awareness
- Palliative care knowledge
- Dementia care expertise
- Positive reinforcement techniques
Timeline
Care Team Manager
Capulet Care
04.2020 - Current
A Level - Health And Social Care, Travel And Tourism
Moseley Park Sixth Form
Similar Profiles
NICOLE LIMBRICKNICOLE LIMBRICK
AIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CAREAIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CARE
Jinto Poochalil AbrahamJinto Poochalil Abraham
Registered Nurse at Hafan Y Coed Care Home, Barchester Health CareRegistered Nurse at Hafan Y Coed Care Home, Barchester Health Care
De Shina LoganDe Shina Logan
Caregiver at Senior Alternatives Home Care & Care ManagementCaregiver at Senior Alternatives Home Care & Care Management
Dylan SharpDylan Sharp
Consumer Telephone Interviewer at Iff ResearchConsumer Telephone Interviewer at Iff Research
Ameera KhanAmeera Khan
Junior Sports Camp Leader at University of BirminghamJunior Sports Camp Leader at University of Birmingham