Aderemi Makinde

Leading a team of 9 Facilities Coordinators, responsible for providing facilities management service for the Group made up of 7 entities. Responsible for providing centralized and strategic leadership for effective operations, and duplicating the same experience across all locations. This includes:

• Building maintenance
• Established the same standard processes across all 7 Entities.
• Centralize procurement of services and products across all Entities
• Provide same Service level Agreements (SLA) across all Entities
• Develop partnership with vendors and service providers for Group
• Leverage on economies of scale for negotiation, optimization and cost savings
• Implement Industry Best practice and standards across all Entities
• Leverage on Technology and data analysis to improve performance and service
• Improve customer satisfaction (Internal and External) across all Entities.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
• Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.

Achievements

• Converted Reception area to Art Gallery/Reception
• Development of Gym, Creche and new lunchroom for Coronation group..
• Head of committee set up in response to Covid 19 (to develop strategy to support remote working, safety protocol, and identifying Risks and providing Mitigants associated with remote working).
• Award for Department with Best Innovation for Year 2019
• Responsible for Logistics and safety for all events in Coronation Group

Managed a team of 10 Facilities Administrators responsible for the Bank’s operations with respect to managing its assets to deliver superior performance and cost reduction with an annual operating budget of N500m ($1m) for the head office, branches, and executive residences. Functions include construction, procurement, facilities management, space management, vendor management, fleet management, travel and accommodation, archiving, security, health and safety.

• Oversaw all aspects of building management including budgeting, project planning, scheduling, and vendor selection.
• Reviewed, developed policies and processes to improve efficiency and optimise cost
• Automated processes that increased efficiency and improved service.
• Constantly made savings of 15-20% from annual budget.
• Ensured strict compliance to Planned Preventative Maintenance Schedule (PPM).
• Successfully delivered Abuja (branch) building project within agreed timeline and approved budget of N40 Million ($111,000.00).
• Successfully delivered head office building project with budget of N2 billion ($5.5 million) and made huge savings of N200 million ($5,000.00).
• Successfully managed development, migration to new Data Centre.
• Coordinator of Vendor Management Committee for negotiation and selection of vendors.
• Introduced recycling in office.
• Introduced regular fire drill exercises.
• Developed Bank’s first approved vendor database with predefined criteria for onboarding.

Managed the operations of 70+ Franchisees, Sorting centres, last-mile delivery and the group’s P & L.

• Successfully managed team responsible for acquiring and managing delivery service for 200+ corporate clients.
• Introduced successful measures to prevent cash loss and revenue for company.
• Improved delivery performance from 75% in Q4 2017 to 84% in Q1 2018.
• Improved NPS report from 63% to 73%.
• Franchisees’ delivery performance increased from 65% to 87% within SLA.
• Introduced line of revenue for Konga through leasing assets to franchise partners while improving Performance.
• Reduced Konga’s loss by engaging 3PL companies for delivery.

• Oversaw daily operations of group.
• Manage Profit and Loss for group.
• Generate report on group’s activities for presentation at executive meetings
• Budget preparation and strict adherence to approved budget.
• Development and implementation of KPIs and SLAs with suppliers and Franchisees.
• Managed relationship with Franchisees and Suppliers
• Develop KPIs for team members for performance management
• Built and implemented training strategies to optimise team performance.
• Provide line haul service for company and 3rd party
• Approve payments for Franchisees and Suppliers
• Training of dispatch riders

Overseeing the team managing 40+ franchise locations across Lagos & Southwest responsible for

• Ensuring prompt delivery of orders shipped to each franchise locations.
• Tracking and close monitoring of orders shipped from warehouse.
• Ensuring effective mop up of ingested orders at all locations.
• Increased efficiency in last mile delivery by strict adherence to SLA.
• Ensuring compliance with daily cash remittance
• Conducting market survey of materials from suppliers
• Negotiate with suppliers before agreeing on pricing of products
• Ensuring locations do not run out of packaging materials for offline sales.
• Ensuring regular cycle stock count and replenishment once we reach reorder level.
• Resolving escalated issues between delivery partners, merchants and customers.
• Constantly liaising with other stakeholders in business.
• Providing necessary logistics support for Franchisees
  

Managing a team of 5 people responsible for 30+ Franchisees in

Lagos:
• Ensured prompt delivery of orders shipped to each location
• Tracking and close monitoring of orders shipped from the warehouse
• Ensured effective mop up of ingested orders at all locations
• Ensured locations have sufficient packaging materials for ingestion purpose
• Ensured lastmile delivery is within agreed SLA
• Ensured compliance with daily cash remittance
• Conducted market survey of materials from suppliers
• Negotiated with suppliers before agreeing on pricing of products
• Resolving escalated issues between delivery partners, merchants and customers
• Provided necessary logistics support for Franchisees

Managing a team of 15 responsible for:

• Management facilities for head office, South Africa Office, warehouse, Exchange Centres
  and guest houses(local and international).
• Management of company’s fleet of vehicles and drivers.
• Procurement requests for both head office and warehouse.
• Screening and evaluation of potential suppliers.
• Conducting market survey.
• Negotiating with suppliers.
• Budget preparation and strict implementation.
• Travels requests for securing visas, purchase flight tickets, hotel accommodation immigration
  papers .
• Security/safety of staff, company’s assets and liaising with security agencies.

Achievements

• Secured new building facility for company below approved budget with savings of $80,000.00. This resulted in merging 3 offices into one building.
• Concluded move and relocation to new building before target date;
• Managed furnishing and fit out of new office building within approved budget and made savings.
• Developed a justified business case for procurement of new official vehicles.
• Reduced operating cost within first 3 months of joining company.
• Reviewed company's Travel policy to reflect company's strategy.
• Renegotiated cost of monthly charges with telecoms service provider.
• Negotiated and secured several new office locations both within and outside Lagos to support company's growth and expansion strategy.
• Formally set up security unit for company.
• Introduced several health and safety measures in company.
• Developed company's HSE Policy.
• Introduced relevant training for drivers.
• Renegotiated prices of services, products from Vendors and introduced competitive environment to reduce cost and improve quality.
• Introduced market survey for benchmarking & negotiation purpose.

Managed a team of 8 responsible for the Bank's fleet:

• Managing bank’s fleet of 1,350 vehicles with 980 drivers and relationship with repair garages.

Managed a team of 10 responsible for Travels & Protocol

• Processing visa, international passports and other statutory required documents for business trips.
• Managing relationships and negotiating deals with hotels, airlines and travel agents.
• Managing bank’s guest houses in Lagos, Abuja, Port Harcourt and Benin.

Managed a team of 5 responsible for Logistics & mail management

• Managing surface mails, shipping bulk items, etc between branches both local and foreign.

Achievements

• Successfully managed logistics for Bank’s first leadership conference and walkathon
• Developed code of conduct for drivers and guidelines for use of Bank’s pool cars.
• Developed Health, Safety and Environment (HSE) Policy for Bank.
• Developed the first comprehensive operational guide for bank’s facilities and equipment.
• Member of organizing committee for Bankers’ Committee retreat 2012 and 2013.
• Member of organizing committee for the Bank’s Board retreat 2012.

Other voluntary roles

• Training Coordinator
• Fire Warden for Adminsitrative Group
• Coordinator for Group’s Corporate Social Responsibility (CSR) initiatives
• Head of team set up to conduct quarterly feedback surveys for the Group.
• Member of the team responsible for organizing Group’s retreat and End of year party

• Prepared and managed an annual budget of over $3 million
• Managed the bank’s fleet and 980 drivers (recruitment, welfare, training etc) and staff buses
• Coordinated quarterly meetings with automobile vendors to review performance
• Integrated Access Bank and Intercontinental Bank’s fleet operations following the acquisition
• Introduced monthly Safe Driving Tips for the Bank.

• Facilities Management – Building Maintenance, Prepared and managed annual budget of over $2 million
• Developed Service Level Agreement with vendors
• Recruited, managed and trained 65 facilities administrators to manage branches nationwide
• Established Planned Preventive Maintenance (PPM) for all facilities/equipment bank wide.
• Established reporting template for the Branch Adminsitrators.
• Successfully managed refurbishment and fit-out of acquired property for guest house purposes,
• Managed residential leases for Senior Management staff.

• Responsibilities included resolving customers’ queries
• Analyzing customers' feedback on newly launched products

• Responsibilities included managing the state's shopping complex
• Sale of landed properties for the state government.

• Responsibilities included managing residential properties
• Sales and letting of properties.
• Feasibility study for potential housing projects

Responsibilities included

• Property sourcing for customers.
• Successfully sold land to corporate organisations.