Adam Radics

• Responding to customer queries via multiple contact channels regarding online grocery orders.
• Troubleshooting delivery issues, processing refunds, and ensuring customer satisfaction.
• Utilising customer resolution management tools for interaction logging and resolution tracking.

Key Achievements: Efficiently resolving high-volume complaints; consistently meeting service level targets and quality benchmarks.

• Handled inbound customer calls for breakdown bookings, service updates and maximising first call resolution for customer complaints.
• Generated accurate invoices for Michelin clients, ensuring compliance with pricing standards.
• Liaised with Michelin representatives to resolve invoice discrepancies promptly.

Key Achievements: Achieved high rates of first call resolution for customer complaints, improving service efficiency; Maintained high accuracy in invoicing.

• Managed shop operations, including opening, closing, and banking procedures.
• Delivered outstanding customer service and resolved betting disputes with diplomacy.
• Ensured compliance with covid protocols and covered staff shortages across branches.

Key Achievements: Built strong rapport with regular customers, enhancing retention; maintained high accuracy in financial transactions and daily reconciliations.