QUDUS ADEBARE ODUYALE
Huddersfield
Summary
Experienced Client Services Manager bringing in 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
7
7
years of professional experience
Work History
Executive Customer Relations Manager
Volkswagen Group UK
03.2024 - Current
- Investigating complex and unique customer/client queries, concerns, and complaints with an impartial approach, employing the conversation cycle, and exemplifying mutual respect
- Proactively addressing issue avoidance by confidently initiating contact, anticipating needs, and resolving customer queries and concerns efficiently and effectively
- Taking ownership of customer complaints and queries from external stakeholders, including the Financial Ombudsman Service (FOS) and Claims Management
- Companies (CMCs)
- Creating exceptional customer experiences by being professional and caring, ensuring accountability when delivering outcomes, and maintaining commitments
- Engaging with customers/clients on their terms in a manner that demonstrates open-mindedness and active listening, adjusting communication style to reflect customer preferences
- Managing stakeholders by liaising with senior executives to provide updates on individual matters and identifying trends through presentations and reports.
Business Development Manager
Corletta Limited UK
01.2023 - Current
- Conducted market research to identify emerging trends and potential business opportunities
- Orchestrated developing and implementing a strategic business plan to penetrate new markets, resulting in a 12.6% increase in market share in the first year
- Cultivated relationships with key clients, partners, and stakeholders to drive business growth
- Led negotiations and closed high-value contracts, resulting in a significant increase in revenue
- Collaborated with cross-functional teams to develop tailored solutions and meet client needs effectively
- Analysed sales data and performance metrics to identify areas for improvement and optimise sales strategies.
e-Commerce Specialist
Volkswagen Group UK, Teletech UK
10.2023 - 03.2024
- Provided strategic guidance and support to enhance the e-commerce platform and drive online sales growth
- Implemented best practices for e-commerce operations, including order processing, inventory management, and customer service
- Analysed market trends and consumer behaviour to identify opportunities for product optimisation and sales expansion
- Collaborated with internal teams to develop marketing campaigns and promotional strategies to drive traffic and increase conversion rates
- Monitored and analysed key performance indicators (KPIs) to track e-commerce performance and identify areas for improvement
- Utilised CRM software to manage customer relationships and improve retention rates.
OFH Project Administrator
Acacium Group
09.2022 - 08.2023
- Coordinated project activities and ensured adherence to project timelines and deliverables
- Liaised with internal stakeholders and external partners to facilitate project implementation and resolve issues
- Prepared project documentation, including reports, presentations, and meeting minutes
- Monitored project progress and reported on key milestones and outcomes to senior management
- Implemented project management best practices and tools to streamline processes and improve efficiency.
Business Development Executive
Corletta Energy Limited
05.2017 - 08.2022
- Overseeing Business-to-Business Sales and developing sales strategies for the sales team to achieve targets.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Overseeing Business-to-Business Sales and developing sales strategies for the sales team to achieve targets.
- Coordinating the follow-up and completion of company action logs.
- Compiling trading reports for the Director of Operations.
Education
Master of Business Administration -
Arden University
2025
Bachelor of Science - Environmental Management and Toxicology
Federal University of Agriculture
03.2018
Postgraduate Diploma - Computer Engineering
Crown Computer Higher Education Institute
02.2012
Skills
- Business Development
- Strategic Planning
- Market Research
- Sales and Negotiation
- Client Relationship Management
- Project Management
- Team Leadership
- Communication
- Analytical Skills
- Sales Forecasting
- Customer Development Planning
- Customer Service
- Strategic Thinking
- Customer Relations
- Team Management
- Customer Relationship Management
- Sales proficiency
- Business Retention
- Computer Skills
- Agile project management with Microsoft Project
- Agile at work: Driving productive agile meeting
- Administration professional foundations
- Good clinical practice for clinical research professionals
- Project management essentials
- Lean six sigma – Analyse, Improve and Control tool
- Business process modelling
- Global strategy
- Certified quality assurance professional
- Environmental Impact Assessment
- CRM software proficiency
Accomplishments
- Spearheaded the firm's expansion into the markets of Singapore and Dubai.
- Orchestrated the strategic business alliance among CEPSA (Spain), Corletta Limited UK, and Corletta Energy Limited, Nigeria, resulting in a profit exceeding 11,000,000 GBP over the past six months.
- Facilitated and negotiated the business collaboration between Corletta Holding, Singapore, and Okapi Energy, culminating in a profit surpassing 3,450,000 USD within two months.
- Successfully facilitated and negotiated the monthly supply of petroleum products to MMB Petroleum under a five-year contract.
- Played a pivotal role in securing contracts with the Nigerian National Petroleum Corporation from 2020 to 2022.
References
References Available on Request
Timeline
Executive Customer Relations Manager
Volkswagen Group UK
03.2024 - Current
e-Commerce Specialist
Volkswagen Group UK, Teletech UK
10.2023 - 03.2024
Business Development Manager
Corletta Limited UK
01.2023 - Current
OFH Project Administrator
Acacium Group
09.2022 - 08.2023
Business Development Executive
Corletta Energy Limited
05.2017 - 08.2022
Master of Business Administration -
Arden University
Bachelor of Science - Environmental Management and Toxicology
Federal University of Agriculture
Postgraduate Diploma - Computer Engineering
Crown Computer Higher Education Institute
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