Priyanka Sharma
Chester
Summary
Dedicated, reliable & focused HR analyst who excels at prioritizing, organizing, and communicating. Ability to meet deadlines under a high-pressure environment. Committed to delivering high quality results with little/no supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Compensation & Benefits Analyst
Neovia Logistics Services Ltd.
11.2023 - Current
- Prepared and delivered gainsharing calculations, annual STI calculations (manual), or reviewed calculations in the HRIS system.
- Support the design, implementation and administration of compensation programs, including salary structure, bonus plans and incentive schemes.
- Collaborated with HR and leadership teams to support with job evaluations, market benchmarking and pay recommendations.
- Assist in the preparation and execution of annual merit reviews.
- Ensured SuccessFactors is updated as needed with all compensation-related items: job profiles (job descriptions), job codes, positions, pay ranges, approved pay changes, position changes, and new hires workflow.
- Quarterly prepared Neovia app calendar to provide third party vendor to send communication periodically to the employees.
- Ad hoc review of benefit plans as per the country requirements.
- Assisted with vendor management and vendor selection process to ensure ongoing quality of benefits delivery.
- Responded to enquiries regarding compensation and benefits in a timely, accurate, and professional manner.
- Advised HRBP's on eligibility, coverage, and other benefit matters. Functions as a liaison between benefit providers and Local HR.
- Recommended and implemented long-term solutions to problems, to minimize recurring issues.
- Identified, reported, and resolved issues related to compensation and benefits plans.
- Worked closely with local HR/payroll colleagues to ensure that the day-to-day administration of the compensation and benefits program runs smoothly.
Total rewards analyst
Bristol Myers Squibb
11.2021 - Current
- Executed and administered organization’s total rewards programs. This includes, benefits (health & welfare, pension and savings plans), leaves of absence management and compensation including base pay, long and short-term incentives, job evaluations, job pricing, allowances , one-time payments, and recognition programs (Bravo and Service anniversary).
- Conducted root cause analysis to formulate countermeasure the process mistakes and improve operations.
- Streamlined processes to simplify tasks and reduce worktime.
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes.
- Diminished process gaps and reduced task duplication to manage smooth workflow.
- Picked up additional tasks to aid team success and collaborated with team members to achieve target results.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Troubleshot employee problems by diagnosing Darwin system issues.
- Thrived in fast-paced environment with energy and enthusiasm.
Reward Analyst
Bupa
04.2023 - 11.2023
- Provided data analysis to support the reward head for the Remco presentation.
- Responsible for conducting job evaluations, job matching, and pay benchmarking.
- Participated in survey submission, and analysis of market data.
- Handled enquiries and managed the central mailbox for the Rewards team.
- Maintained relationships with partners such as people administration, payroll, and external suppliers.
DWP (Universal credit) customer advisor
Serco group plc
02.2021 - 10.2021
- Answered predominantly DWP Advance payments enquiry and also dealt with general enquiries at DWP NTL (National telephony line).
- Received an average of 60+ inbound calls per day from customers stressed due to not being eligible for advance payments and loan sanction issues. Addressed customer queries empathetically, quickly and accurately to resolve the concern.
- Upheld privacy and security requirements established by government legislation.
- Navigated customer support channels to resolve diverse customer queries within target timeframes.
Process Associate
Accenture
08.2012 - 04.2014
- Served as subject matter expert by processing leave of absence for British Telecom (UK) employees via HR system PeopleSoft.
- Administered all leave requests by communicating with employees regarding their needs for leave, ensuring that all employees are aware of their responsibilities; gathering and completing all required paperwork; facilitating smooth and timely return to work, relaying communication between employees and their managers; advising managers and employees on the interaction of leave laws with paid time off, overseeing the return-to-work process for employees and performing other related duties as assigned.
- Assessed, adjudicated, tracked and monitored all LOA pay deductions and statutory pay calculation during maternity leave.
- Established and maintained a good rapport with line managers as well as the employee on leave and continued with open lines of communication for possible early return to work, extension of leave and benefits.
- Worked closely with line managers to ensure employee's return to work with any temporary or permanent modified duty or work restrictions if required.
- Utilized knowledge, internal training, and system resources to provide the best client support. Planned and organized work so the Service Level Agreement Objectives are met.
Development Officer (Branch Head)
ICFAI University
01.2007 - 01.2010
- Developed strategies to achieve business goals by supporting and developing skills of team members.
- Recruited and trained dedicated, high-achieving staff for delivering and achieving high monthly targets.
- Generated and converted leads to increase student bases and enhance branch profits.
- Prepared sales strategies to achieve revenue targets and aid overall company growth.
- Organised seminars and activities like corporate visits and college visits to promote courses, increasing company engagement.
- Tailored presentation and communication styles to varied audiences, building constructive relationships.
- Reviewed staff and implemented personal development plans to maximise job success and satisfaction.
- Liaised with cross-functional teams to progress projects and achieve cost, quality and timeframe targets.
- Managed day-to-day operations of branch and created spreadsheets using Microsoft Excel for daily, weekly and monthly account report, enrollment report, Information Desk report etc.
Customer service Advisor for CapitalOne
Convergys Corporation U.S Ltd
11.2005 - 12.2006
- Provided friendly, attentive service to CapitalOne Small business credit card holders by promptly responding to customer enquiries on credit card issues and suspected fraud transactions.
- Processed accurately and efficiently credit credit card payments, limiting customer wait times.
- Met all customer call guidelines including service levels, handle time and productivity
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Career Guidance Counsellor
S.T.G Pvt. Ltd
08.2003 - 10.2005
- Established rapport with individuals virtually and in person to develop trust and reliability.
- Demonstrated empathetic, non-judgemental and ethical approach to support diversity and wide range of clients.
- Built outstanding client relationships by helping individuals overcome weaknesses, worries and barriers through counselling.
- Assessed skills and goals to provide intensive, tailored support to manage journey towards software education.
- Kept up-to-date on latest career changes to continue to provide knowledgeable advice to clients.
- Coordinated one-on-one meetings and sessions to discuss career opportunities based on skills, strengths and preferences of clients.
Education
Master of Business Administration - HR specialization (Minor marketing)
Symbiosis
2010
Master of Commerce - Accounting, International business & Business and Economic Laws
H.N.B Garhwal University
2005
Bachelor of commerce - Financial accounting, Company Law, & Income tax Laws
H.N.B Garhwal University
2003
Skills
- BAU process improvement & robust documentation
- Customer centricity
- Computer proficiency - MS office 365 Suite, Word, Excel, PowerPoint, Outlook
- Maintained energy and enthusiasm in fast-paced environment
- User acceptance testing
- Exhibit high energy and professionalism when dealing with all levels of clients and staff
- Sound ability to work in a high-volume environment and to manage multiple concurrent deadlines
- Team player who can also work independently
- Analytical thinker & Detail oriented
- Systems and tools : Workday, PeopleSoft, Darwin, Service Now, PeopleDoc, SuccessFactors, Willis Tower Watson, Korn Ferry and Mercer
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of payroll actions.
- Identified, Investigated and reconciled pensions invoice discrepancies resulting in timely correction of vendor payments.
- Actively participated in M-Power project for the country process stabilization which resulted in significant reduction in payslip corrections.
Certification
- Lean Yellow Belt Certification by BMS for problem solving.
Languages
English
First Language
Hindi
Advanced
C1
Education
other,HaridwarCheshireGarhwalnCapitalOneCapitalOneConvergysUttarakhand,other,Uttarakhand,other,Pune
Timeline
Compensation & Benefits Analyst
Neovia Logistics Services Ltd.
11.2023 - Current
Reward Analyst
Bupa
04.2023 - 11.2023
Total rewards analyst
Bristol Myers Squibb
11.2021 - Current
DWP (Universal credit) customer advisor
Serco group plc
02.2021 - 10.2021
Process Associate
Accenture
08.2012 - 04.2014
Development Officer (Branch Head)
ICFAI University
01.2007 - 01.2010
Customer service Advisor for CapitalOne
Convergys Corporation U.S Ltd
11.2005 - 12.2006
Career Guidance Counsellor
S.T.G Pvt. Ltd
08.2003 - 10.2005
Master of Commerce - Accounting, International business & Business and Economic Laws
H.N.B Garhwal University
Bachelor of commerce - Financial accounting, Company Law, & Income tax Laws
H.N.B Garhwal University
- Lean Yellow Belt Certification by BMS for problem solving.
Master of Business Administration - HR specialization (Minor marketing)
Symbiosis
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