Sara Pedro Dias

September 2019 - July 2021 - Decathlon UK (London)

October 2021 - June 2023 - Decathlon NL (Eindhoven)

October 2023 - Current - Decathlon UK (London)

• Maintained an organized Running and Fitness departments, assuring the best customer experience possible, always following the company guidelines and paying attention to details.
• Extended knowledge about products from the above-mentioned departments.
• Trained new staff members, fostering a supportive working environment.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Customer Service leader and Running department leader.

• Independently treated outpatient cases of multiple sclerosis and Parkinson's disease, ensuring tailored treatment plans based on individual patient needs.
• Applied outcome measures to assess patient needs and adjusted treatments accordingly.
• Conducted independently weekly group sessions for Parkinson's patients.

• Independently managed cases of pelvic girdle pain, post-natal recovery, urinary incontinence, and post-breast surgery rehabilitation for breast cancer patients.
• Conducted diagnosis, treatment, and reevaluation of patients autonomously, ensuring comprehensive care and effective rehabilitation.

• Observed senior physiotherapists designing and implementing tailored musculoskeletal rehabilitation programs in various settings, including the gym, treatment room, and hydrotherapy pool.
• Gained insights into assessment techniques and treatment planning for diverse conditions, including post-op ACL and ATFL reconstructions, lumbar and cervical radiculopathy, lumbar disc fusion post-op and osteoarthritis.
• Maintained detailed notes during observation sessions, documenting treatment techniques, patient reactions, and communication strategies used by senior physiotherapists.

• Conducted therapy sessions for children with neurodiversity (ages 2-13) mainly in the autism and ADHD field.
• Applied relaxation techniques, expressive arts techniques, cognitive-behavioral techniques, symbolic play and used a play-therapy approach.
• Utilized specific outcome measures to guide goal setting and re-assess progress.
• Collaborated closely with other healthcare professionals for a multidisciplinary approach towards patient care.
• Kept regular communication with parents/carers regarding progress and assisted with strategies to help develop and improve skills.