AMBRA VUKAJ
London
Summary
A proactive and results-driven professional adept at mastering new concepts, devising innovative solutions and navigating challenges with determination. With a proven track record of consistently surpassing targets, I possess a strong work ethic and thrive in dynamic environments.
Currently serving as a Clinical Performance Coordinator in a fast-paced GP with over 16,000 patients. I am eager to contribute my skills to a new opportunity which will allow me to embrace new challenges.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work history
CLINICAL PERFORMANCE MANAGER
CLERKENWELL MEDICAL PRACTICE
CENTRAL LONDON
01.2023 - Current
- Managing the development of the Trust's performance management framework and operating processes
- Providing expert knowledge on quality standards, operational targets, and process improvements
- Ensuring high standards of clinical performance and service delivery, fostering a culture of excellence
- Leading IT initiatives and enhancing operational efficiency
- Designing and implementing systems to facilitate practice recalls, streamlining administrative processes and improving patient care coordination
- Actively participating in clinical trials, pioneering new initiatives and contributing to Islington GP Federation projects
- Accurate and efficient management of medical records
- Conducting data analysis to identify trends, evaluate performance and inform strategic decision-making.
LEAD ADMINISTRATOR AND HEALTH & SOCIAL COORDINATOR
THE GREYSWOOD PRACTICE
STREATHAM
01.2019 - 01.2023
- Spearheaded IT delivery of PACT initiative, surpassing annual targets through proactive management
- Conducted financial reviews for PACT and diagnostics, optimizing resource allocation and budget management
- Acted as the administrative lead on RCGP Clinical Trials, ensuring seamless coordination and compliance
- Contributed to recruitment process by conducting IT interview assessments for potential new hires
- Served as a Smart Card Sponsor, ensuring secure access to sensitive information within the practice
- Efficiently managed the supply of medical records, ensuring accuracy and confidentiality
- Orchestrated NHS campaigns for the practice, driving community engagement and awareness
- Proficiently performed READ coding of clinical information onto the practice's clinical system
- Generated and executed regular searches on EMIS to provide valuable data insights to the practice
- Ensured health professionals accurately coded information on EMIS, maintaining data integrity and compliance.
MEDICINE COUNTER ASSISTANT & TRAINEE DISPENSER
DAY LEWIS PHARMACY
NEW MALDEN
01.2017 - 01.2019
- Trained on medications and diseases, enhancing knowledge in pharmaceutical care
- Accurately prepared medication, including Blister packs, and provided comprehensive information and advice on medication
- Managed banking and cashing up procedures, demonstrating strong financial accountability and attention to detail
- Efficiently ordered stock within budget constraints and optimized inventory levels to meet customer demand
- Implemented planograms to ensure effective merchandising
- Dispensed medication and processed prescriptions accurately, prioritizing patient safety and confidentiality
- Undertook administrative duties such as answering phone inquiries, transferring calls, and inputting prescription orders
- Handled sensitive and confidential information in accordance with privacy regulations and pharmacy policies
- Maintaining positive relationships with healthcare providers.
Education
Bsc (Hons) - Psychology
University of East London
Advanced Certificate Level 3 - undefined
Practice Managers Association
B. Tech - Business
Westminister Kingsway College
9 GCSEs incl Maths & English - undefined
Aylward Academy
Skills
- Comprehensible knowledge of Microsoft Office, incl Excel, Word & Powerpoint
- Data analysis to inform strategic decision-making
- Quality assurance & fostering a culture of excellence
- Project management and stakeholder collaboration
- Successfully able to work in a team and independently
- Excellent English written and verbal communication skills
- Personnel management, incl performance evaluations and recruiting new hires
- A proactive and results-driven professional adept at mastering new concepts, devising innovative solutions and navigating challenges with determination With a proven track record of consistently surpassing targets, I possess a strong work ethic and thrive in dynamic environments
- Currently serving as a Clinical Performance Coordinator in a fast-paced GP with over 16,000 patients I am eager to contribute my skills to a new opportunity which will allow me to embrace new challenges
Languages
English
Albanian
Custom
- Emily Thompson, Operations Manager, The Greyswood Practice, +44 7845 388279
- Emma Cruickshank, Practice Manager, The Greyswood Practice, +44 7739 025083
Timeline
CLINICAL PERFORMANCE MANAGER
CLERKENWELL MEDICAL PRACTICE
01.2023 - Current
LEAD ADMINISTRATOR AND HEALTH & SOCIAL COORDINATOR
THE GREYSWOOD PRACTICE
01.2019 - 01.2023
MEDICINE COUNTER ASSISTANT & TRAINEE DISPENSER
DAY LEWIS PHARMACY
01.2017 - 01.2019
Advanced Certificate Level 3 - undefined
Practice Managers Association
B. Tech - Business
Westminister Kingsway College
9 GCSEs incl Maths & English - undefined
Aylward Academy
Bsc (Hons) - Psychology
University of East London
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