Summary
Overview
Work history
Education
Skills
Timeline
Generic

Valentyn Kryzhanovskyi

Ilford,Redbridge

Summary

Customer-focused professional working directly with people and providing clear, practical support.
Comfortable communicating effectively, understanding needs, and staying helpful and reliable.
Currently studying Marketing with an interest in how technology and digital tools support customer experience.
Able to work in busy environments, manage multiple tasks, and remain calm under pressure.
Works well within a team, supports others when needed, and is open to learning and feedback.
Seeking to grow in a customer-facing role through consistent, reliable contribution.

Overview

1
1
year of professional experience

Work history

Sales assistant

JD Sports
London
2024.12 - Current
  • Delivered high-quality customer service in a fast-paced footwear department.
  • Advised customers on product fit, comfort, and usage to enhance satisfaction.
  • Operated mPOS systems confidently, ensuring efficient transactions.
  • Performed upselling and cross-selling of footwear care products, boosting average basket value.
  • Provided professional consultations to assist customers in making informed decisions.
  • Resolved challenging customer situations calmly and effectively, maintaining professionalism.
  • Managed multiple customers simultaneously during peak trading hours, ensuring all needs were met.
  • Collaborated with team members to uphold store standards and sales floor organisation.
  • Supported and trained new team members, helping them adapt quickly to store processes, customer service standards, and sales floor routines.

Education

Bachelor of Arts - Marketing

IFNTUOG
Ukraine
2024.09 -

Skills

Customer service excellence in fast-paced retail environments
Sales, upselling, and cross-selling techniques
Product knowledge and professional customer consultation
Confident use of mPOS and electronic point-of-sale systems
Handling high-volume customer traffic during peak hours
Conflict resolution and calm handling of challenging customers
Time management and multitasking under pressure
Team collaboration and support on the sales floor
Training and supporting new team members
Clear and effective communication with customers and colleagues
Adaptability in dynamic retail environments

Timeline

Sales assistant

JD Sports
2024.12 - Current

Bachelor of Arts - Marketing

IFNTUOG
2024.09 -
Valentyn Kryzhanovskyi