
Customer-focused professional working directly with people and providing clear, practical support.
Comfortable communicating effectively, understanding needs, and staying helpful and reliable.
Currently studying Marketing with an interest in how technology and digital tools support customer experience.
Able to work in busy environments, manage multiple tasks, and remain calm under pressure.
Works well within a team, supports others when needed, and is open to learning and feedback.
Seeking to grow in a customer-facing role through consistent, reliable contribution.
Customer service excellence in fast-paced retail environments
Sales, upselling, and cross-selling techniques
Product knowledge and professional customer consultation
Confident use of mPOS and electronic point-of-sale systems
Handling high-volume customer traffic during peak hours
Conflict resolution and calm handling of challenging customers
Time management and multitasking under pressure
Team collaboration and support on the sales floor
Training and supporting new team members
Clear and effective communication with customers and colleagues
Adaptability in dynamic retail environments