Hanna Vasylieva
Summary
I am an experienced banking professional with over 10 years of experience in loan management, credit assessment, and customer service. Throughout my career, I have been promoted several times, taking on additional responsibilities such as training new staff, coordinating work schedules, and overseeing operations in multiple regions.
After relocating to the UK, I began working as a housekeeper in a hotel while also focusing on improving my English skills, which are now approaching B1 level. Despite this career shift, my passion for the banking sector remains strong, and I am eager to return to the field. I am looking for an entry-level position where I can utilise my extensive experience in financial services, while continuing to improve my language skills and adapt to the UK banking environment.
Overview
13
13
years of professional experience
Work History
Housekeeper
Housekeeping Hotel Brooklands
05.2024 - Current
- Cleaned and prepared guest rooms to high standards.
- Changed bed linens and replaced towels.
- Vacuumed carpets, dusted furniture, and cleaned bathrooms.
- Restocked toiletries, tea, coffee, and other amenities.
- Reported any maintenance issues to the supervisor.
- Followed health and safety rules.
- Helped guests with requests when needed.
- Worked as part of a team to keep the hotel clean and welcoming.
Head Loan Manager
Companion Finance
07.2020 - 02.2022
- Managed loan issuance, repayment control, and creditworthiness assessments.
- Processed and maintained documents in both paper and online formats.
- Entered and analysed financial data using Google Sheets.
- Trained and supervised new employees.
- Created and maintained work schedules for loan managers across three regions.
- Reviewed and verified loan agreements, cash books, and other financial documents.
- Acted as a Regional Manager during their absence, overseeing daily operations.Supervised loan managers and monitored their performance.
Conducted daily remote meetings and assigned tasks.
Communicated with the network director and prepared required reports. - Ensured compliance with internal policies and financial regulations.
Lead Loan Manager
Companion Finance
07.2018 - 07.2020
- Managed loan issuance, repayment control, and creditworthiness assessments.
- Processed and maintained documents in both paper and online formats.
- Entered and analysed financial data using Google Sheets.
- Trained and supervised new employees.
- Created and maintained work schedules for loan managers across three regions.
- Reviewed and verified loan agreements, cash books, and other financial documents.
- Ensured compliance with internal policies and financial regulations.
Loan Manager
Companion Finance
06.2016 - 07.2018
- Processed loan applications, ensuring accuracy in documents.
- Assessed clients' creditworthiness and explained loan terms.
- Monitored loan repayments and managed overdue accounts.
- Entered and updated data in both paper and online formats.
- Maintained financial records in Google Sheets.
- As a Senior Manager, assisted the Lead Manager with daily tasks.
- Provided excellent customer service and resolved client inquiries.
Banking Specialist (Microloans & VIP Clients)
A-Bank
03.2012 - 04.2014
- Assisted clients with microloan applications, providing clear explanations of terms and conditions.
- Evaluated clients’ financial documents to assess creditworthiness.
- Processed loan agreements and ensured timely payments.
- Maintained strong relationships with VIP clients, offering personalised financial solutions.
- Provided high-quality customer service and handled client inquiries professionally.
- Collaborated with different departments to improve customer experience.
- Ensured compliance with banking regulations and internal policies.
Education
Finance And Credit.
Open International University of Human Development
Ukraine01-2011
Skills
- Loan processing and credit assessment
- Customer service and client support
- Financial document handling (paper & digital)
- Data entry and record-keeping
- Work schedule coordination
- Basic financial reporting
- Microsoft Office & Google Sheets
- Attention to detail and accuracy
- Teamwork and communication
- Ability to follow procedures and meet deadlines
Languages
Ukrainian
Native language
English
Intermediate
B1
Russian
Advanced
C1
Timeline
Housekeeper
Housekeeping Hotel Brooklands
05.2024 - Current
Head Loan Manager
Companion Finance
07.2020 - 02.2022
Lead Loan Manager
Companion Finance
07.2018 - 07.2020
Loan Manager
Companion Finance
06.2016 - 07.2018
Banking Specialist (Microloans & VIP Clients)
A-Bank
03.2012 - 04.2014
Finance And Credit.
Open International University of Human Development
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