ANISHA SHAIKH

Business Analyst and Project Manager having more than 10 years of experience in Travel and Tourism, Hospitality, Fin-Tech-Banking, Payments and Cards, Validation. Highly passionate towards processes and results oriented, decisive professional with proven success in establishing and cultivating relationships for delivering great outcomes. Adept in working with cross functional and cross cultural teams with excellent stakeholder management, conflict management, stress management and team building skills.

• Mitigate risk factors by carefully analyzing the statistical data. Anticipated
• Managed change effectively in rapidly changing and evolving application features.
• Adhering to User experiences by competitive & simple designs and tailoring the features to adhere with client’s usability.
• Best Employee in Mindtree (Now LTI Mindtree) for the year 2016, 2017, 2022, 2022 and 2023

• Developed detailed mapping documentation to map airline APIs to internal API
• Ensured accuracy and consistency in the mapping documentation to facilitate seamless data exchange
• Analyzed and documented API workflows to understand the end to end process
• Identified and addressed gaps inefficiencies or areas for improvement in API workflows
• Subject matter expert on IATA NDC standards ensuring compliance and optimal implementation
• Developed and maintained details of NDC schemas messages and processes
• Collaborated with development teams to ensure accurate and efficient integration of APIs
• Troubleshooted and resolved any issues related to API integrations
• Knowledge of airline passenger service systems (PSS)
• Worked in airline frequent flyer programs and their integration with eCommerce
• Worked in projects related to NDC (New distribution capability), One Order, and Airline Compliance requirements
• Worked with API integration projects including RESTful and SOAP APIs
• Perform as the leadership escalation Point for any questions, decisions, actions, and updates for both internal and customer issues
• End to end transitions implementation of project lifecycle
• Support Pre -sales team in the creation and review of transition and pricing solutions for RFPs during proposal creation to customer
• Provide management support and strategic direction for the projects
• Outline detailed project procedures such as charter, project plan, and transition plan depending on solution complexity, priorities, and deliverables
• Curate and maintain all the necessary documentation for every projects
• Accountable for defining and leading the transition, through coordination in cross functional channels, people, products, and systems
• Anchoring project delivery through active management ensuring milestones are met to time in-line with the cost, and quality
• Identify risk associated with the process and curate plans to mitigate them both at business and operational level through Business Continuity planning programs
• Own all POCs done for prospective customers, coordinate with the corresponding teams to ensure the POCs are delivered successfully
• Research and present solution recommendations that align with business objectives and IT infrastructure
• Facilitating meetings, ensuring deliverables across cross functions are as per agreed timelines with proper sign-off at each stage
• Develop and maintain dashboards, project progress and reporting in line with business needs
• Responsible for quality compliance for Transitions and act as a key participant for ISO audits
• Assist in establishing quality structure and reporting mechanisms
• Closely monitor and understand for any gaps in performance and set up plans to mitigate them
• Lead relationships with multiple B2B and B2Cclients to ensure alignment of corporate and control functions
• Creating account-based customer facing project reports
• Build region- level dashboards engaging with city SPOCs to understand business growth on Target Vs Achieved and provide insights for cross functional teams
• Evaluate and implement best practices for great Vendor Service relationships to support and comply business strategy
• Analyze vendor performance and customer behavior to identify and understand risks and opportunities and their root- causes, and propose solutions to address them
• Plan, develop and manage project budgets and control operational costs by seeking out new practices and automating present processes
• Worked with the Product Leads to establish a product roadmap and execute against the roadmap to build simple, secure personalization experiences across the customer journey to secure the most seamless customer experience.
• Owned the process, from ideation and prioritization of initiatives, detailed requirement and development, through deployment and go to market strategy and tracking results.
• Owned and scoped development and the downstream decomposition of high-level requirements into logical end-to-end user stories, ensuring that every business rule is covered, and creating the acceptance criteria
• Developed deep customer understanding and worked internationally and cross-functionally, collaborating with diverse teams.
• Was a driving force with UX and Engineering for scalable, well-crafted, end-to-end customer experiences
• Translated business strategy into product strategy
• Managing product profitability and commercial success – own the business case
• Written high-level and low-level requirements
• Developing process flows to support the design and development of Salesforce solutions
• Provide senior leaders with key stats regarding our new mobile product that showcases customer adoption, retention and behavior
• Created new initiatives through the mobile app channel including new app functionality
• Responsible for onboarding and training new joinees
• Functional Testing and test case documentation.
• Lead issue tracking and resolution efforts, including logging issues, tracking their progress, and communicating updates to the product team
• Assessed business needs via business process analysis, collaboration, and observation.
• Integrated SAP software programs to enhance targeted business processes
• Customized existing programs and adding new programs to a single SAP-integrated platform.
• Configured SAP solutions to ensure smooth system integration, enhanced functionalities, and user-friendly interfaces.
• Coordinated with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Created configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Managed various salesforce projects, including gathering information, planning, and executing projects.