Muhammed Razak

• Established a cross-council AI working group to introduce and promote emerging technologies, resulting in 80% departmental engagement with AI tools.
• Designed and delivered tailored AI demonstrations for administrative, parking, and civil services, directly improving workflow speed and task handling by 30%.
• Built and deployed an internally hosted AI Chatbot to support staff and residents; trained IT staff on long-term maintenance, reducing manual response time by 40%.
• Authored the official council AI Policy to guide safe, ethical use of automation technologies, improving compliance readiness and stakeholder trust.
• Managed a hybrid team of 15 staff across reception, customer service, and call centre functions, increasing operational output by 25% through system optimisation and upskilling.
• Delivered a Lean Six Sigma-based transformation project (Garden Waste Digitisation), managing a £100,000 budget, timeline, and stakeholder alignment, achieving 100% KPI success.
• Oversaw the expansion of service transformation into the Food Waste project, incorporating AI and communication strategy to support future scale-up.
• Coordinated cross-departmental collaboration via MS SharePoint and weekly progress briefings, accelerating decision-making and reducing delivery delays by 20%.
• Reported to the Senior Leadership Team with performance metrics, strategic insight, and risk updates, enhancing transparency and executive engagement.

Key Achievements:

• Delivered the Garden Waste digitisation project on time and within budget, meeting 100% of KPIs and enabling rollout of the Food Waste initiative.
• Implemented a council-wide AI policy and chatbot solution that cut internal service query response times by 40%, boosting digital adoption among staff.

• Optimized operational efficiency by 10% through advanced SQL data management and analysis leveraging insights to drive performance improvements.
• Developed complex SQL queries to extract, analyze, and manipulate large datasets, enabling data-driven decision-making and reporting.
• Enhanced project controls by developing and managing SharePoint sites for streamlined project documentation, tracking, and team collaboration, leading to improved project oversight and execution.
• Created dynamic Power BI dashboards utilizing DAX (Data Analysis Expressions) to deliver real-time insights and actionable analytics, enabling data-driven decision-making and enhancing overall business performance.
• Successfully implemented a unified system using SQL, Power BI, and SharePoint, which resulted in a 20% reduction in data processing time and a 15% increase in overall operational efficiency.

• Developed strong working relationships with colleagues from diverse departments, fostering a collaborative and supportive team environment.
• Provided ongoing performance feedback and coaching to individual team members, resulting in a significant improvement in their skills and overall team performance.
• Created clear and concise reports with compelling visualizations, effectively communicating complex information to a non-technical audience.
• Organized and managed high-level meetings with senior stakeholders, ensuring smooth operation and clear communication of key points.
• Delivered training programs on advanced spreadsheet techniques, virtual environment configuration, and fostering workplace innovation to a team of 40, enhancing their skills in data analysis, system setup, and creative problem-solving.

• Consistently provided exceptional customer service to internal and external stakeholders throughout recruitment.
• Led the training of new coordinators, focusing on effective management of the triage inbox, ensuring timely and organized response handling.
• Specialized in crafting sensitive and appropriate responses to both internal and external stakeholders in various challenging situations, underlining a strong emphasis on maintaining professionalism and empathy in all communications.
• Collaborated with service departments to negotiate specific details of the onboarding process and manage relationships with external vendors.
• Proactively built a robust network of prospective talent by pipelining candidates via LinkedIn and other prominent job boards, ensuring a steady flow of potential hires for various roles.
• Represented the organization at career festivals, promoting the employer brand.
• Conducted an effective training program for new colleagues in GDPR compliance, triage inbox management, Right to Work document requirements, and ATS system usage, resulting in a 20% quicker learning process, significantly enhancing team proficiency and operational efficiency.
• Focused on enhancing team diversity and inclusion and played a key role in building and sustaining professional relationships across various service areas. This strategic approach markedly increased hiring managers' engagement with both the coordination process and candidates, leading to a more inclusive and representative recruitment practice.

• Led a strategic initiative to integrate Excel with advanced AI analytics tools, enhancing our data management capabilities. This integration significantly increased operational efficiency by 45%, enabling more accurate and faster data analysis and decision-making processes across the organization.
• Achieved a 40% increase in team productivity by developing and leading a comprehensive training program for new administrative staff, focusing on diverse IT software applications. This initiative not only streamlined the learning process but also enhanced operational efficiency across departments.
• Developed and maintained strong relationships with key clients and stakeholders, leading to a 20% increase in customer satisfaction scores. Acted as the primary point of contact for major client queries, ensuring high service standards.
• Successfully managed a diverse administrative team of 10 members, including those in remote locations. My role involved streamlining recruitment processes and enhancing absence management protocols. I collaborated closely with HR to develop effective staffing strategies, leading to a 20% improvement in team productivity and a significant reduction in absenteeism.
• Excelled in leading and supervising my team by efficiently allocating tasks and setting clear objectives. This approach ensured optimal workload distribution, enabling each team member to focus on their strengths, which led to a 25% increase in overall team productivity and consistently met project deadlines.
• Efficiently managed five regional teams, totaling 60 members, across multiple locations. Focused on task allocation, policy compliance, and process improvement, leading to enhanced team efficiency and standardized operations. Excelled in analytical reporting and stakeholder engagement, ensuring high customer satisfaction and operational excellence.