Your Name
Summary
Experienced Project Manager/ Delivery Lead with a strong track record of delivering high-profile, multi-million-pound complex projects within HMRC. Skilled in leading cross-functional teams, managing complex dependencies, and ensuring delivery under tight deadlines and ministerial scrutiny. Proven ability to drive change, improve governance, and deliver secure, strategic outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work history
SEO IT Delivery Lead
HMRC
05.2025 - 11.2025
- As an IT Delivery Lead within HMRC, I am currently responsible for delivering multiple corporation tax-related projects concurrently.
- One of the initiatives under my leadership is a multi-million-pound fraud deterrent solution being implemented on HMRC’s core Corporation Tax system (COTAX).
- This high-priority project is under ministerial scrutiny due to the urgent need to reduce fraud exposure before the end of the 2025–26 tax year.
- I lead and coordinate several internal and external delivery areas, ensuring all IT deliverables are aligned, governed, and delivered at pace.
- With a fixed deadline of March 2026, I manage tight timelines and complex interdependencies, while maintaining full accountability for technical delivery, stakeholder engagement, and risk mitigation.
- My role is pivotal in ensuring HMRC’s systems are secure, resilient, and future-proofed against fraud threats.
HEO Associate Delivery Manager
HMRC
10.2024 - 05.2025
- Lead Delivery Manager delivering the Enhanced Aux Lan project to securely connect HMRC’s Building Management System (BMS) to the Aux Lan for stable data transmission to third-party systems.
- Leading IT delivery of the Next Gen Facilities Management (FM) project, including implementation of a Computer Aided Facilities Management (CAFM) system used by HMRC’s hard FM providers to manage asset registers, floor plans, transactional data, and statutory compliance.
HEO Associate Delivery Manager
HMRC
11.2023 - 10.2024
- Led delivery of the Security Operations Centre (SOC) project to centralise HMRC’s Security Control Rooms (SCRs) into a purpose-built facility, enhancing physical and cyber security.
- Managed the OccupEye project, a sensor-based space utilisation trial enabling detailed analysis of workspace usage across HMRC’s estate.
HEO Associate Delivery Manager
HMRC
03.2021 - 11.2023
- Supported delivery of HMRC’s Document Management project, a multi-phase initiative to digitise millions of physical documents and implement a new IT service for records management.
EO Project Support Officer
HMRC
10.2018 - 03.2021
- Supported delivery of the Security Systems Enterprise Contract (SSEC) project, a complex, fast-paced initiative securing HMRC’s Regional Centres and supporting security operations nationwide.
- Temporarily promoted to SEO for 8 months during SSEC delivery, managing relationships with suppliers and internal stakeholders including Universal Security Systems, Fujitsu, Networks, Security, BSI, and Estates.
EO Project Support Manager
HMRC
10.2018 - 01.2020
- Led implementation of a room booking solution across HMRC’s estate, used by 68,000+ staff and other government departments.
- Provided support on strategic projects including Digital Signage (DS) and Shared Government Network (SGN).
Skills
- Maintaining action logs, project schedules, and managing risks, issues and dependencies
- Using MS Project to produce detailed project plans and contingency plans
- Managing relationships with internal and external stakeholders including senior stakeholders within HMRC
- Providing critical review and input into business cases
- Running weekly checkpoint calls with all internal and external stakeholders including multiple IT suppliers to monitor progress against the project plan
- Running separate weekly checkpoints with the Business Owner, the IT Service Owner, Test Manager, and Suppliers
- Production of project reports to keep senior level management informed
- Producing documentation for project board, eg high-level project plans, risk and mitigations plans, project progress reports
- Line management of a Project Support Officer
- Running hybrid Agile /Waterfall projects (requiring understanding of both methodologies)
- Managing and monitoring project costs and budgets; reviewing supplier contracts and costs
- Confirming requirements with stakeholders and suppliers, ensuring all Business needs are fully included and understood
- Ensuring change management processes are in place
- Running a cross-government joint procurement exercise with the Ministry of Justice
- Commissioning cost estimates
- Collaborating with Test and Release Delivery Groups to produce test strategies
- Commissioning User Acceptance Testing, ensuring defect resolution prior to live releases
- Producing risk assessments and risk treatment plans
- Completing full Service Management and Live Service Readiness Review
Certification
- APM Project management Qualification – Level 4
- AXELOS Management of Risk – Practitioner Level
Timeline
SEO IT Delivery Lead
HMRC
05.2025 - 11.2025
HEO Associate Delivery Manager
HMRC
10.2024 - 05.2025
HEO Associate Delivery Manager
HMRC
11.2023 - 10.2024
HEO Associate Delivery Manager
HMRC
03.2021 - 11.2023
EO Project Support Officer
HMRC
10.2018 - 03.2021
EO Project Support Manager
HMRC
10.2018 - 01.2020