ALEXANDER KUCHARSKI
Chorley
Summary
Skilled L1 + L2 IT Support Technician with 1.5 years in the industry looking to improve my knowledge and expertise. Strong analytical skills with a broad knowledge of hardware and software maintenance. I can communicate easily with technical and non-technical users to delivery effective support. Long standing interest in technology, capable of understanding new software/hardware easily.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
IT Support Technician
Examworks UK
Horwich
10.2023 - 06.2025
- Used ticketing systems to effectively prioritise end-user issues, minimising downtime.
- Use of ServiceNow for ticket distribution, asset management and joiners/leavers processing.
- Worked within hybrid Office 365 environment.
- Provided technical support via phone, chat, remote desktop and direct with users.
- Experienced with Office365/All Admin, Azure, Intune MDM, VOIP (8x8) and 10ZiG manager.
- Worked alongside other IT teams to solve complex issues.
- Trained non-technical staff members, reducing ticket volume.
- Performed repairs and diagnostics on hardware (replacing screens/batteries, general Windows troubleshooting).
- Provided support in virtual environment (VMware) and to users on laptops/phones.
Optical Assistant
Specsavers
Chorley
06.2022 - 10.2022
- Completed a following day's collection report whilst managing delays and tracking orders at varying stages of completion.
- Filing away glasses with corresponding physical records for collection.
- Performed collections for patients' and ensuring correct fit and vision.
- Completed necessary NHS documentation at collection.
- Performed repairs and maintenance on glasses.
Education
Bachelor of Arts - Computer Animation
Teesside University
09.2018 - 06.2021
BTEC Level 3 Extended Diploma - IT Software Development
Cardinal Newman College
09.2016 - 04.2018
Skills
- Hybrid Cloud environment
- Hardware troubleshooting/repairs
- Customer support with non-technical explanations to users
- Work prioritisation
- Thorough troubleshooting
- iOS Setup and Enrolment ABM/Intune
- Microsoft Azure/Active Directory
HOBBIES AND INTERESTS
- Strong interest in video games and technology; both from a hardware and software standpoint.
- Passion for motorsports, owning an amateur racing sim setup.
- Miniature model building; Gunpla, Warhammer 40K, Airfix.
- 3D Artwork
Timeline
IT Support Technician
Examworks UK
10.2023 - 06.2025
Optical Assistant
Specsavers
06.2022 - 10.2022
Bachelor of Arts - Computer Animation
Teesside University
09.2018 - 06.2021
BTEC Level 3 Extended Diploma - IT Software Development
Cardinal Newman College
09.2016 - 04.2018
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