Joel Nyirongo
South Bend,IN
Summary
Seeking for a job where I can utilize my talent and knowledge, I want to learn from the organization and grow with the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technical Analyst
Voyant Beauty
10.2023 - Current
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
Technical Services Analyst
Quality Dining Inc
12.2022 - 10.2023
- Provide remote assistance for troubleshooting technical hardware and software issues.
- Install and configure software on outgoing NCR equipment.
- Daily monitoring and response of Aloha POS systems, Server file transfers.
- Maintain various networking equipment such as Firewalls, Switches, Routers, and Servers.
- Documenting Tickets on troubleshooting, Resolution, and status.
Lead IT Field Technician (Contract)
Field Nation & Work Market
11.2020 - 10.2023
- Provide onsite installation, repair, and troubleshooting of desktops, servers, kiosks.
- Access Point(AP) installation and network cutover.
- Windows 10 deployment and maintenance.
- Teach customers basic troubleshooting skills.
- Low voltage cable runs.
Field Technician
Mobile Technologies INC.
03.2019 - 12.2021
- Diagnose and repair electronics and mechanical issues.
- Manage team for Sony Best Buy SRE refresh to ensure compliance as required by client agreement and/or scope of work.
- Perform blotter display fixes on apple devices in authorized retail locations.
PC Technician
1st Source Bank
03.2018 - 03.2019
- Respond to inbound calls and emails to troubleshoot technical hardware and software issues.
- Listen to teller and ask probing questions to be a solution provider.
- provide supporting documentation for internal and external request.
Education
Associate - Software Development
Ivy Tech Community College
South Bend, INCore 40 - General Studies
John Adams High School
South Bend, IN05-2015
Skills
- HTML5
- Component/ device replacement
- Computer Hardware assembly
- Ability To learn new software quickly
- Ability to work without supervision
- Customer Service
- CSS
Certification
Pc Pro. August 2018
Timeline
IT Technical Analyst
Voyant Beauty
10.2023 - Current
Technical Services Analyst
Quality Dining Inc
12.2022 - 10.2023
Lead IT Field Technician (Contract)
Field Nation & Work Market
11.2020 - 10.2023
Field Technician
Mobile Technologies INC.
03.2019 - 12.2021
PC Technician
1st Source Bank
03.2018 - 03.2019
Pc Pro. August 2018
Associate - Software Development
Ivy Tech Community College
Core 40 - General Studies
John Adams High School