Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joel Nyirongo

South Bend,IN

Summary

Seeking for a job where I can utilize my talent and knowledge, I want to learn from the organization and grow with the organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Technical Analyst

Voyant Beauty
10.2023 - Current
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.

Technical Services Analyst

Quality Dining Inc
12.2022 - 10.2023
  • Provide remote assistance for troubleshooting technical hardware and software issues.
  • Install and configure software on outgoing NCR equipment.
  • Daily monitoring and response of Aloha POS systems, Server file transfers.
  • Maintain various networking equipment such as Firewalls, Switches, Routers, and Servers.
  • Documenting Tickets on troubleshooting, Resolution, and status.

Lead IT Field Technician (Contract)

Field Nation & Work Market
11.2020 - 10.2023
  • Provide onsite installation, repair, and troubleshooting of desktops, servers, kiosks.
  • Access Point(AP) installation and network cutover.
  • Windows 10 deployment and maintenance.
  • Teach customers basic troubleshooting skills.
  • Low voltage cable runs.

Field Technician

Mobile Technologies INC.
03.2019 - 12.2021
  • Diagnose and repair electronics and mechanical issues.
  • Manage team for Sony Best Buy SRE refresh to ensure compliance as required by client agreement and/or scope of work.
  • Perform blotter display fixes on apple devices in authorized retail locations.

PC Technician

1st Source Bank
03.2018 - 03.2019
  • Respond to inbound calls and emails to troubleshoot technical hardware and software issues.
  • Listen to teller and ask probing questions to be a solution provider.
  • provide supporting documentation for internal and external request.

Education

Associate - Software Development

Ivy Tech Community College
South Bend, IN

Core 40 - General Studies

John Adams High School
South Bend, IN
05-2015

Skills

  • HTML5
  • Component/ device replacement
  • Computer Hardware assembly
  • Ability To learn new software quickly
  • Ability to work without supervision
  • Customer Service
  • CSS

Certification

Pc Pro. August 2018

Timeline

IT Technical Analyst

Voyant Beauty
10.2023 - Current

Technical Services Analyst

Quality Dining Inc
12.2022 - 10.2023

Lead IT Field Technician (Contract)

Field Nation & Work Market
11.2020 - 10.2023

Field Technician

Mobile Technologies INC.
03.2019 - 12.2021

PC Technician

1st Source Bank
03.2018 - 03.2019

Pc Pro. August 2018

Associate - Software Development

Ivy Tech Community College

Core 40 - General Studies

John Adams High School

Similar Profiles

CREATE PROFILE
Joel Nyirongo