Steven Wall
Slough
Summary
IT Technical Project Manager | IT Project Manager IT Technical Project Manager with over 20 years of experience in IT infrastructure and management. Specialties include project leadership, cybersecurity, risk mitigation, and cloud technologies. Proven strategic problem-solver recognized for delivering complex IT projects on time and within budget while driving operational efficiencies and mitigating risks.
Overview
11
11
years of professional experience
Work History
IT Technical Project Manager
SUSE Linux
2023.10 - Current
- Steven Wall led a very critical migration project at SUSE Linux
- More than 100,000 users across EMEA and China will be migrated from Office 365 to Google Workspace
- Instrumental in ensuring zero business downtimes and seamless integration while achieving enhanced project efficiency
- Attained 100% project completion on schedule, avoiding expensive licensing renewals
- Slashed 30% off decision-making time by introducing new standards of project management
- Boosted mobile security by 40% due to the configuration of BYOD policy settings that allow secure remote access.
IT Technical Project Manager
Slough Borough Council
2022.06 - 2023.10
- Steven led the shift of IT services from an external outsourced model to an in-house model for Slough Borough Council
- Implemented better service delivery, reduced costs, and a leaner IT infrastructure
- Reduced IT service costs by 20% through internal restructuring and efficiency improvements
- Improved Service Delivery by 15% Through Appointment and Development of Key IT Leadership Roles
- Improved operational efficiency by 25% with the implementation of critical system upgrades
- Reduced Downtime by 35% Through Effective Change Management Processes.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
EMEA IT Technical Project Manager
Culligan Water International
2022.01 - 2022.06
- Steven at Culligan Water was leading IT integrations for multiple mergers and acquisitions, supporting the rapid business expansion across EMEA
- My efforts have ensured a smooth transition, a secure IT infrastructure, and increased operational efficiency
- Facilitated the seamless onboarding of more than 30,000 employees across EMEA during mergers
- Ensured 20% improved operational efficiency, resulting from standardized IT processes and systems
- Reduced IT-related incidents by 15% through the optimization of network and firewall migrations
- Supported global growth by ensuring that the IT infrastructure is secure and reliable for a growing organization.
Head of IT/IT Transformation Manager
Morley College London/Kensington & Chelsea College
2018.11 - 2021.12
- Steven led the IT transformation in a major college merger, thereby enhancing operational efficiency and streamlining different systems
- Under his leadership, infrastructure supporting thousands of students and staff was integrated
- Operational efficiency improved by 40%, due to the successful integration of all IT systems
- 50% less network downtime because of the migration to Cisco Meraki Network and Azure
- Reorganized IT teams to meet new demand, increasing the velocity of service delivery by 25%
- Managed the implementation of strategic IT projects to improve the performance of the overall system.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Head of IT/Head of IT Projects
Wentworth Club
2016.10 - 2018.11
- He led the information technology part of the £24 million refurbishment program, improving the technological infrastructure for a premier club
- His efforts improved member experience and operational efficiency.
IT Projects & Senior IT Lead
The App Business
2015.01 - 2016.10
- Manage IT projects for infrastructure optimization in support of mobile app development, targeting improved times to project delivery in a fast-moving environment.
IT Systems Manager
Apptio Inc
2013.08 - 2015.01
- Directed IT systems across EMEA, driving infrastructure upgrades that increased system reliability and reduced operational costs.
Education
Degree - IT Business & Communications
Financial Modeling: Certification in financial analysis and modeling Advanced Excel: Proficiency in complex Excel functions and data analysis Google Workspace Migration Specialist: Expertise in Google Workspace environments ISO 27001 Certification: Training in Information Security Management Systems (ISMS) -
Training Chartered Management Institute (CMI) Level 7: Advanced management and leadership skills (Oct-Nov -
2023
HND -
2008
Skills
PROJECT MANAGEMENT SKILLS
- IT Project & Program Leadership
- Cybersecurity & Risk Mitigation
- Agile & Waterfall Methodologies
- Quality Assurance & Testing
- Change Management
- IT Governance & Compliance
- Budgeting & Cost Control
- Resource Management
- Vendor & Stakeholder Management
- ITIL Practices
- System Integration & Migration
- Business Continuity Planning
- Data Analytics & Reporting
- Contract Negotiation
- Infrastructure Modernization
- Root Cause Analysis
- Risk Management
- Project Scheduling
- Project Planning
- Procedure Development
- Work flow planning
- Advanced problem solving
- Mergers and Acquisitions knowledge
- Cross-Functional Collaboration
- Change Control Processes
- Business process re-engineering
- Systems Installation, Configuration, and Upgrading
- Forecasting
- Stakeholder Communications
- Customer Relations
- Scope Management
- New product introductions strategies
- Understanding of Programming Languages
- Presentations & Documentation
- Project Tracking & Project Scope
- Disaster Recovery Methodologies
- Coaching and Mentoring
TECHNICAL SKILLS SUMMARY
- Servers & Infrastructure:
- Windows Server (2008-2022), Microsoft Azure, Entra ID, Intune, SharePoint, MS Teams, O365/Exchange, AWS (SaaS, PaaS, IaaS)
- Microsoft Hyper-V, VMware vSphere, Veeam Backup & Replication, Microsoft SCCM, WSUS
- HP ProLiant, Dell/EMC Servers, Cisco Servers, Antivirus Solutions (Symantec, Kaspersky, MS Endpoint Protection)
- Networking & Wireless:
- Cisco Catalyst & Meraki Switches, Palo Alto & Fortinet Firewalls, MPLS & SD-WAN, VLANs, DNS, DHCP, TCP/IP
- WatchGuard Firewall, Ubiquiti/Unifi APs, VPN Connectivity
- Windows, Mac & Phones:
- Windows (XP to 11), macOS (Mavericks to Sonoma), Google Workspace, Microsoft SharePoint, Teams, O365, Apple Server & Profile Manager
- Development & Scripting:
- Swift, Objective C, HTML, CSS, JQuery
- Advanced understanding of Citrix & VDI
References
Reference will be provided on demand
Timeline
IT Technical Project Manager
SUSE Linux
2023.10 - Current
IT Technical Project Manager
Slough Borough Council
2022.06 - 2023.10
EMEA IT Technical Project Manager
Culligan Water International
2022.01 - 2022.06
Head of IT/IT Transformation Manager
Morley College London/Kensington & Chelsea College
2018.11 - 2021.12
Head of IT/Head of IT Projects
Wentworth Club
2016.10 - 2018.11
IT Projects & Senior IT Lead
The App Business
2015.01 - 2016.10
IT Systems Manager
Apptio Inc
2013.08 - 2015.01