Olena Gerber
Cwmbran
Summary
Detail-oriented professional with strong communication skills, active listening abilities, and a customer-focused approach. Adept at critical observation and resourcefulness, combined with expertise in professional telephone etiquette and leadership. Proficient in utilising [Software] to enhance operational efficiency and deliver exceptional results. Committed to leveraging skills to drive organisational success while fostering positive client relationships.
Reliable housekeeping with 2,5 years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Experienced housekeeping industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Housekeeping Cleaner
Hotel Radar 3*
Rimini, Italy
Mar 2023 - Sept 2024
- Worked flexible hours, covering nights, weekends and bank holidays.
- Operated machinery to achieve targets while following regulations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Delivered tailored assistance to customers with disabilities.
- Applied positive customer service approach to increase satisfaction levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to achieve high productivity levels.
Housekeeping Cleaner
Hotel Sporting 4*
Rimini, Italy
June 2022 - Feb 2023
- Delivered high-quality results within budget and timeframe targets.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Carried out day-to-day duties accurately and efficiently.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered tailored assistance to customers with disabilities.
Textile Designer
Self Employed
Odesa, Ukraine
Nov 2018 - Feb 2022
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Carried out day-to-day duties accurately and efficiently.
- Leveraged strategic networking to create new business opportunities.
- Applied positive customer service approach to increase satisfaction levels.
- Operated machinery to achieve targets while following regulations.
- Served customers to drive sales and deliver top-quality experiences.
- Successfully delivered on tasks within tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within target timeframes.
- Displayed energy and enthusiasm in fast-paced environment.
- Developed plans and strategies to promote continuous improvement.
Shop Owner
Seif Employed
Odesa, Ukraine
Dec 2003 - Jul 2017
- Assessed operational performance, evaluating KPIs to identify and resolve underperforming areas.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Oversaw budget management to keep to financial targets.
- Planned expansions to service and product offering based on client feedback.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Hired and trained new staff members for improved team performance.
- Collaborated with local businesses, fostering community relationships and mutual growth opportunities.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Organised seasonal promotions resulting in higher turnover during peak retail periods.
- Researched competitors' tactics for better positioning of own store within local market.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Led team meetings regularly, encouraging open communication amongst personnel.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
Education
Certificate of Higher Education - Pedagogy
Izmail State Pedagogical University
Ukraine Aug 1990 - Aug 1994
Skills
- Communication skills
- Professional telephone etiquette
- Critical observation
- Active listening
- Leadership
- Knowledge of [Software]
- Resourcefulness
- Customer focused
Languages
русский
Native
украинский
Native
итальянский
Elementary (A2)
English
Beginner
Timeline
Housekeeping Cleaner
Hotel Radar 3*
Mar 2023 - Sept 2024
Housekeeping Cleaner
Hotel Sporting 4*
June 2022 - Feb 2023
Textile Designer
Self Employed
Nov 2018 - Feb 2022
Shop Owner
Seif Employed
Dec 2003 - Jul 2017
Certificate of Higher Education - Pedagogy
Izmail State Pedagogical University
Aug 1990 - Aug 1994
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