Natalie Bacon
Carer
Bury St Edmunds,SFK
Summary
I started off my career as a Medical Secretary, working in NHS trusts, and thoroughly enjoyed this for 16 years. I feel its the time in my life to pursue a job I feel I would have excel in. As a young girl aged 13 I volunteered to work with the elderly in a day centre providing drinks and chatting to them. I am a very compassionate person with a gentle touch and caring attitude and treat people with dignity and respect.
Available working hours are 9.30 until 2pm Monday-Friday, can do occasional weekends and evenings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Companion/Carer
Kirsten's Care Limited
Bury St Edmunds
07.2021 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Receptionist
Bury St Edmunds Chiropractic Clinic
Bury St Edmunds
06.2020 - 07.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Medical Secretary
West Suffolk Hospital NHS Trust
Bury St Edmunds
04.2016 - 01.2020
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Receptionist
St Peters Hospital
Surrey
09.2013 - 12.2015
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Education
No Degree - GCSE
Sunbury Manor School
Sunbury, Middlesex 04.2001 -
NVQ Level II Business Administration
IsleworthSkills
Office administration
undefinedCertification
Medical Terminology
Timeline
Care Companion/Carer
Kirsten's Care Limited
07.2021 - Current
Receptionist
Bury St Edmunds Chiropractic Clinic
06.2020 - 07.2021
Medical Secretary
West Suffolk Hospital NHS Trust
04.2016 - 01.2020
Receptionist
St Peters Hospital
09.2013 - 12.2015
No Degree - GCSE
Sunbury Manor School
04.2001 -
NVQ Level II Business Administration
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