Natalie Bacon
Carer
Bury St Edmunds,SFK
Summary
I started off my career as a Medical Secretary, working in NHS trusts, and thoroughly enjoyed this for 16 years. I feel its the time in my life to pursue a job I feel I would have excel in. As a young girl aged 13 I volunteered to work with the elderly in a day centre providing drinks and chatting to them. I am a very compassionate person with a gentle touch and caring attitude and treat people with dignity and respect.
Available working hours are 9.30 until 2pm Monday-Friday, can do occasional weekends and evenings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Companion/Carer
Kirsten's Care Limited
Bury St Edmunds
07.2021 - Current
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Receptionist
Bury St Edmunds Chiropractic Clinic
Bury St Edmunds
06.2020 - 07.2021
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Medical Secretary
West Suffolk Hospital NHS Trust
Bury St Edmunds
04.2016 - 01.2020
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Receptionist
St Peters Hospital
Surrey
09.2013 - 12.2015
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Education
No Degree - GCSE
Sunbury Manor School
Sunbury, Middlesex 04.2001 -
NVQ Level II Business Administration
IsleworthSkills
Office administration
Customer and client relations
Administrative support
Transcription and dictation
Meal planning and preparation
Medication Administration
Patient care
Certification
Medical Terminology
Timeline
Care Companion/Carer
Kirsten's Care Limited
07.2021 - Current
Receptionist
Bury St Edmunds Chiropractic Clinic
06.2020 - 07.2021
Medical Secretary
West Suffolk Hospital NHS Trust
04.2016 - 01.2020
Receptionist
St Peters Hospital
09.2013 - 12.2015
No Degree - GCSE
Sunbury Manor School
04.2001 -
NVQ Level II Business Administration