Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Natalie Bacon

Carer
Bury St Edmunds,SFK

Summary

I started off my career as a Medical Secretary, working in NHS trusts, and thoroughly enjoyed this for 16 years. I feel its the time in my life to pursue a job I feel I would have excel in. As a young girl aged 13 I volunteered to work with the elderly in a day centre providing drinks and chatting to them. I am a very compassionate person with a gentle touch and caring attitude and treat people with dignity and respect.

Available working hours are 9.30 until 2pm Monday-Friday, can do occasional weekends and evenings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Care Companion/Carer

Kirsten's Care Limited
Bury St Edmunds
07.2021 - Current
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Receptionist

Bury St Edmunds Chiropractic Clinic
Bury St Edmunds
06.2020 - 07.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Medical Secretary

West Suffolk Hospital NHS Trust
Bury St Edmunds
04.2016 - 01.2020
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.

Receptionist

St Peters Hospital
Surrey
09.2013 - 12.2015
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.

Education

No Degree - GCSE

Sunbury Manor School
Sunbury, Middlesex
04.2001 -

NVQ Level II Business Administration
Isleworth

Skills

Office administration

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Certification

Medical Terminology

Timeline

Care Companion/Carer

Kirsten's Care Limited
07.2021 - Current

Receptionist

Bury St Edmunds Chiropractic Clinic
06.2020 - 07.2021

Medical Secretary

West Suffolk Hospital NHS Trust
04.2016 - 01.2020

Receptionist

St Peters Hospital
09.2013 - 12.2015

No Degree - GCSE

Sunbury Manor School
04.2001 -

NVQ Level II Business Administration

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