Bilal Imran

Facilitate onboarding and access management for new joiners and contractors.
Assist in ensuring secure system configuration and compliance throughout the process.
Coordinate communication between stakeholders and technical teams for efficient onboarding workflows.

• Spearheaded end-to-end onboarding for new employees, affiliates, and contractors across EMEA, ensuring secure system access from initial request to full activation.
• Executed identity lifecycle processes (joiners, movers, leavers) while ensuring alignment of access configuration with internal compliance standards.
• Facilitated onboarding for stakeholders through effective communication, timeline management and proactive issue resolution.
• Facilitated cross-functional collaboration with IT engineering, security, procurement, and operations teams to eliminate blockers and enhance onboarding processes.
• Oversaw high-volume onboarding workflows through ticketing systems and trackers to ensure adherence to service level agreements and effective prioritisation.
• Developed onboarding documentation process guides to enhance scalability and ensure consistency across operations.

Collaborated closely with clinical and administrative stakeholders to manage system access, user account provisioning, and onboarding support within a highly regulated healthcare environment.

• Developed and documented standard operating procedures for IT processes, ensuring consistency and compliance with NHS policies and regulations.
• Participated in project management initiatives, coordinating with stakeholders to ensure successful implementation of technology projects on time.
• Streamlined communication between technical and non-technical stakeholders, ensuring clarity and alignment on project objectives.

Spearheaded account provisioning system access and user lifecycle management for enterprise and public-sector clients, ensuring timely onboarding and secure compliance within complex IT environments.

• Provided clear and concise step-by-step technical support to guide clients.
• Monitored computer system performance and intervened in identified problems.
• Managed IT assets throughout their lifecycle, from acquisition to disposal, maximising value and compliance with regulatory standards.
• Coordinated with vendors to negotiate contracts and procure hardware and software at competitive rates, optimising budget allocation.