Joy Ebelugwu
Stafford,England
Summary
Highly motivated professional with a background in public health, administration, and psychological wellbeing practice. Skilled in handling complex information, meeting strict deadlines, and producing clear, concise reports. Strong analytical and communication skills, with the ability to distil key issues and engage professionally with diverse stakeholders. IT proficient with experience in Microsoft Office and case management systems. Adaptable, detail-oriented, and committed to developing expertise in local taxation, tribunal procedures, and dispute resolution.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Trainee Physiological Well being Practitioner
NHS talking Therapies
Wolverhampton
02.2024 - Current
- Offering tailored advice and guidance to clients on mental health, coping strategies, and therapeutic approaches.
- Assessing clients' mental health needs, determining appropriate interventions, and making informed decisions on treatment plans.
- Handling sensitive client information and ensuring confidentiality in all therapeutic sessions.
- Managing caseloads, keeping detailed records of client progress, and ensuring timely follow-up and support.
- Writing clear, concise reports on client progress, therapeutic interventions, and outcomes.
- Communicating effectively with clients, colleagues, and other healthcare professionals to ensure a holistic approach to client care.
- Maintaining neutrality and non-judgmental attitudes when working with clients, ensuring they feel heard and understood.
Peer support worker
New Cross Hospital
Wolverhampton
02.2015 - 07.2019
- Offer one-to-one or group-based emotional support, fostering connection and understanding by sharing lived experiences. This helps individuals feel heard, validated, and supported in their recovery.
- Empower individuals to express their needs, make informed decisions, and build confidence in their own abilities.
- Lead or co-facilitate peer support groups, creating a safe and supportive environment for individuals to share experiences and learn from each other, promoting sense of belonging and mutual aid.
- Work alongside clinicians and support staff to provide holistic care, offering valuable insights from lived experience that enhance service delivery and improve outcomes for service users.
- Support individuals in developing personalized recovery plans, focusing on strengths and resilience, and reinforcing strategies that foster independence and long-term recovery.
Admissions Administrator
University of Derby
Derby
02.2013 - 01.2015
- Manage the admissions processing of a portfolio of programmes in close liaison with academic departments ensuring that admissions decisions are fair, consistent and transparent.
- Act as the first point of contact for prospective students, their parents, teachers and advisers. Providing information, advice and guidance on all matters related to admissions to programmes, independently and in a timely and professional manner.
- Assess UCAS applications using a range of criteria and decide whether an offer can be made to the applicant and what the offer should be.
- Enter decisions and generate offers using the University Student Record system and other databases with the aim of 100% accuracy.
Education
Bachelor of Science - Public Health
University of Wolverhampton
Wolverhampton 09.2019 - 05.2023
Master of Science - Graduate Certificate and Postgraduate Certificate - Psychological Wellbeing Practitioner
Newman University
Birmingham 02.2024 - 03.2025
A-Levels - Business Management / Marketing
Birmingham metropolitan College
BIrmingham 09.2010 - 06.2011
GCSEs - English Language / Maths
Birmingham Metropolitan college
Birmingham 09.2010 - 06.2011
Skills
- Expert Advice and Guidance
- Impartiality and Fairness
- Case Management
- Attention to Detail and Accuracy
- Communication and Interpersonal Skills
- Confidentiality and Data Protection
- Time Management and Organisation
- Drafting and Writing Skills
- Analytical Skills
- Adaptability and Flexibility
- Customer Care Orientation
- IT Proficiency
- Diplomacy and Influencing Skills
- Commitment to Professional Development
Timeline
Trainee Physiological Well being Practitioner
NHS talking Therapies
02.2024 - Current
Master of Science - Graduate Certificate and Postgraduate Certificate - Psychological Wellbeing Practitioner
Newman University
02.2024 - 03.2025
Bachelor of Science - Public Health
University of Wolverhampton
09.2019 - 05.2023
Peer support worker
New Cross Hospital
02.2015 - 07.2019
Admissions Administrator
University of Derby
02.2013 - 01.2015
A-Levels - Business Management / Marketing
Birmingham metropolitan College
09.2010 - 06.2011
GCSEs - English Language / Maths
Birmingham Metropolitan college
09.2010 - 06.2011
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